Hotel Guillem & Spa

Hotels
8.7 (1858 reviews)
Els Arinsols 10 , Encamp , ad

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Comfortable rooms
Cons:
Cleanliness issues
Inadequate parking
Outdated features

Categories

Cleanliness
7.28
Several guests reported issues with cleanliness, including finding dirty items in the room.
Service
9.25
Numerous reviews highlighted the attentive and friendly nature of the staff.
Location
9.29
Guests appreciated the convenient location, close to ski lifts and amenities.
Room Quality
8.74
Generally good room quality, though some mentioned outdated features.
Amenities
8.77
Amenities like the spa and breakfast received positive mentions.
Value for Money
8.23
Overall, a good value, but some felt the price did not match the experience.
Food and Beverage
8.78
The breakfast was appreciated, but some guests suggested improvements in variety.
Overall Experience
9.25
Most guests had a very positive experience, with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:07

Property Description

Luxurious Spa and Wellness Facilities
Hotel Guillem offers an extensive spa with a hot tub, sauna, and swimming pool, providing guests with the perfect place to unwind and relax after a day of skiing at Grandvalira.

Convenient Location
Located just a 5-minute walk from the Grandvalira ski lifts, Hotel Guillem is the ideal choice for ski enthusiasts looking for a comfortable and convenient accommodation option in the heart of Andorra.

Modern Rooms with Private Balconies
Each room at Hotel Guillem features modern amenities such as free Wi-Fi, satellite TV, and a private balcony, offering guests a cozy and comfortable retreat during their stay in the charming village of Encamp.

Experience the ultimate blend of relaxation and convenience at Hotel Guillem. Book your stay now for an unforgettable ski holiday in Andorra.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALV

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 10 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15.68 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.7
Based on 1858 reviews
Cleanliness: 7.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 9.25
J
Joan Lluis solo_traveller es
10
2026-07-03 via Nuitee
C
Coral solo_traveller es
10
2026-07-02 via Nuitee
T
Tony couple fr
8
Si l’occasion se présente, on y retournera
Pros:

Établissement, propre et personnel, serviable

Cons:

Manque Climatisation

2026-07-01 via Nuitee
J
jordi family_with_children es
8
Molt bona opcio qualitat/preu
Pros:

Possibilitat carregar el cotxe elèctric inclòs en el preu si agafes opció de parquing

Cons:

Coixins poc còmodes

2026-07-01 via Nuitee
J
Jesus couple es
8
Pros:

piscina, spa y zona de aguas

Cons:

las habitaciones están un tanto desactualizadas

2026-06-29 via Nuitee
Y
Yolanda Pastor Ciria solo_traveller es
10
Pros:

Todo bien

2026-06-29 via Nuitee
S
Silviu Claudiu family_with_children es
10
2026-06-29 via Nuitee
M
Montse couple es
9
2026-06-28 via Nuitee
M
Muhammet couple fr
9
2026-06-27 via Nuitee
T
Tayssir family_with_children es
9
2026-06-23 via Nuitee
V
Valdis family_with_children es
8
Fantastic town, we will come again!
Pros:

The hotel has good location. The pool and spa area were very nice for the kids to play after a long day. Rooms were a good size. Staff was polite and very helpful. Breakfast was very good. Beautiful town with amazing murals all around town.

Cons:

Only con's I can say about the anemities in the hotel is that there was alot of water damages in the spa area and mold spots on the ceiling where the relaxing area was. And not related to the hotel - is in a beautiful historic town with old brick houses, the view from the bedroom window was blocked by a monsterous steel building. Quite the eyesore in a beautiful town.

2026-06-22 via Nuitee
L
Linge couple de
7
2026-06-22 via Nuitee
A
Albert solo_traveller es
10
2026-06-20 via Nuitee
F
Francis couple ca
9
Très bon séjour
Pros:

Propre bien situé calme mais peut-être pas en hiver

2026-06-20 via Nuitee
I
Iulian solo_traveller es
9
2026-06-17 via Nuitee
V
Vivie solo_traveller fr
8
Séjour agréable
Pros:

L'accueil, le personnel serviable, la chambre spacieuse et propre à notre arrivée, la vue sur la montagne et la situation proche centre-ville. Nous avons apprécié le spa ainsi que la piscine donnant dans un jardin
sur 2 niveaux et ombragé.

Cons:

La chambre n'est pas équipée d'une climatisation mais d'un ventilateur.

2026-06-17 via Nuitee
R
Rosa solo_traveller es
7
Pros:

Lo céntrico que estaba.

Cons:

Le faltaban algunos detalles básicos por ser un hotel de 4 estrellas. Un espejo de aumento. Hotel reformado.

2026-06-16 via Nuitee
E
Emilie family_with_children fr
8
parfait hôtel il y a tout ce qu'il faut. Super espace soin spa pisicne sauna jardin salle de sport
Pros:

espace soin genial piscine hamman sauna jardin salle de sport salle de jeu

Cons:

le personnel qui ne parlait pas bien français

2026-06-15 via Nuitee
B
Bruno family_with_children es
7
Pros:

Desayuno

Cons:

Tamaño habitación

2026-06-14 via Nuitee
L
Lydie solo_traveller fr
7
Pros:

Piscine intérieure, beau jardin avec transat

Cons:

Manque de signalétique à l'intérieur de l'hôtel, avec différents ascenseurs pour accéder à différents endroits

2026-06-14 via Nuitee