Residence Inn Boston Downtown/South End

Hotels
•
Residence Inn
8.3 (612 reviews)
2001 Washington Street , Boston , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Good breakfast
Pleasant staff
Cons:
Sketchy location
concerns about security
Housekeeping issues

Categories

Cleanliness
8.05
Multiple mentions of clean rooms but concerns about housekeeping.
Service
8.55
Positive sentiments about staff and service throughout the reviews.
Location
7.55
Location described as sketchy and not ideal, affecting overall sentiment.
Room Quality
8.55
Comfortable rooms emphasized positively in multiple reviews.
Amenities
8.55
Good amenities mentioned, including breakfast and room features.
Value for Money
8.55
Great price for quality, but some mention parking fees.
Food and Beverage
8.55
Breakfast options frequently praised across several reviews.
Overall Experience
8.05
General satisfaction with the stay, despite some location concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:37

Property Description

Modern Amenities and Convenient Location
Residence Inn Boston Downtown/South End offers a fitness centre, free WiFi, and a bar, ensuring guests have a comfortable stay. Situated near Boston Museum of Fine Arts, this 3-star hotel provides easy access to key attractions like Hynes Convention Center and Back Bay Station.

Spacious Family Rooms and Fully Equipped Units
The hotel features family rooms and well-equipped units with air conditioning, kitchen, and flat-screen TV. Each room includes a safety deposit box, private bathroom, and complimentary toiletries, promising a relaxing experience for guests.

Exceptional Service and Shuttle Facility
With a 24-hour front desk and free shuttle service, Residence Inn Boston Downtown/South End goes the extra mile to cater to guests' needs. Book now for a memorable stay in the heart of Boston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 55 per day.

Location

Guest Reviews

8.3
Based on 612 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.05
C
Chen • family_with_children • jp
8
Pros:

早餐種類變多了

Cons:

樓上太吵了

2026-01-31 • via Nuitee
L
Linda • couple • us
10
Pros:

The staff were great—at the front door, at reception and especially the man who was cleaning up after breakfast. I was in a wheelchair ( knee injury), and he was so kind to us.

Cons:

More parking space would be nice (although we didn’t use it this time.)

2026-01-21 • via Nuitee
A
Alanya • solo_traveller • us
10
Amazing always comfortable rooms are as clean as the first fall of snow. 😂
Pros:

I've had a nice comfortable stay. Looking at most of your staff. All amazing however can't say that about Security. However does not stop me from giving the hotel a fair 8 and a -2 on Security flaws

Cons:

Security

2026-01-20 • via Nuitee
T
Tamisha • couple • us
10
2026-01-20 • via Nuitee
J
Joel • couple • us
10
2026-01-19 • via Nuitee
K
K.S. • extended_group • ca
10
2026-01-19 • via Nuitee
J
John • family_with_children • us
9
2026-01-19 • via Nuitee
J
Jerome • solo_traveller • au
9
Pros:

Breakfast was good. Great choice and good early opening

2026-01-19 • via Nuitee
J
Jade • family_with_children • us
8
2026-01-19 • via Nuitee
J
Jonathan • family_with_children • us
10
2026-01-19 • via Nuitee
J
Jesse • solo_traveller • us
10
Pros:

Location

2026-01-18 • via Nuitee
C
Christopher • solo_traveller • us
10
2026-01-17 • via Nuitee
M
Mohammed • solo_traveller • sa
10
Pros:

Everything was great. Especially Keven’ extended hospitality and welcoming.

Cons:

Nothing

2026-01-15 • via Nuitee
A
Alfieri • couple • us
10
2026-01-12 • via Nuitee
J
Johnson • couple • us
7
2026-01-08 • via Nuitee
D
Danielle • extended_group • us
3
2026-01-05 • via Nuitee
N
Nikolas Sigit • extended_group • id
9
2026-01-04 • via Nuitee
A
Ashley • solo_traveller • us
10
Pros:

The hotel breakfast, space, and amenities.

2025-12-11 • via Nuitee
D
Davis • couple • us
10
2025-12-10 • via Nuitee
M
Mehmet • couple • tr
8
2025-12-09 • via Nuitee