Residence Inn Boston Downtown/South End

Hotels
•
Residence Inn
8.3 (629 reviews)
2001 Washington Street , Boston , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Good breakfast
Pleasant staff
Cons:
Sketchy location
concerns about security
Housekeeping issues

Categories

Cleanliness
8.05
Multiple mentions of clean rooms but concerns about housekeeping.
Service
8.55
Positive sentiments about staff and service throughout the reviews.
Location
7.55
Location described as sketchy and not ideal, affecting overall sentiment.
Room Quality
8.55
Comfortable rooms emphasized positively in multiple reviews.
Amenities
8.55
Good amenities mentioned, including breakfast and room features.
Value for Money
8.55
Great price for quality, but some mention parking fees.
Food and Beverage
8.55
Breakfast options frequently praised across several reviews.
Overall Experience
8.05
General satisfaction with the stay, despite some location concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:37

Property Description

Modern Amenities and Convenient Location
Residence Inn Boston Downtown/South End offers a fitness centre, free WiFi, and a bar, ensuring guests have a comfortable stay. Situated near Boston Museum of Fine Arts, this 3-star hotel provides easy access to key attractions like Hynes Convention Center and Back Bay Station.

Spacious Family Rooms and Fully Equipped Units
The hotel features family rooms and well-equipped units with air conditioning, kitchen, and flat-screen TV. Each room includes a safety deposit box, private bathroom, and complimentary toiletries, promising a relaxing experience for guests.

Exceptional Service and Shuttle Facility
With a 24-hour front desk and free shuttle service, Residence Inn Boston Downtown/South End goes the extra mile to cater to guests' needs. Book now for a memorable stay in the heart of Boston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 55 per day.

Location

Guest Reviews

8.3
Based on 629 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.05
Z
Zac • couple • us
10
Great stay with excellent staff and clean facilities.
Pros:

Great property and friendly staff.

Cons:

Very clean and great amenities.

2026-06-02 • via Nuitee
B
bettano • extended_group • us
10
2026-06-01 • via Nuitee
K
Kareem • solo_traveller • us
8
2026-05-31 • via Nuitee
L
Lourdes • family_with_children • us
6
Poor location , expensive rooms
Pros:

Room upon check in was very clean, lobby coffee very good

Cons:

Front desk staff not warm, Rooms should be cleaned daily considering a room rate of $400 per night, breakfast had no fresh fruit or healthy food choices( no zero fat yoghurt )

2026-05-30 • via Nuitee
M
Matthew • couple • us
8
Pros:

Clean and comfortable. Good breakfast

Cons:

Not much in surrounding area

2026-05-19 • via Nuitee
W
Wanda • solo_traveller • pr
8
2026-05-11 • via Nuitee
M
Magdalena • extended_group • us
6
2026-05-02 • via Nuitee
P
Parra Losa • extended_group • es
10
2026-03-30 • via Nuitee
G
Grace • solo_traveller • tw
10
Will definitely recommend this hotel
Pros:

The room is modern and spacious. I like the design especially the closet and kitchen. The breakfast is also something I will miss. It’s cozy, comfortable, and satisfying experience

Cons:

NA

2026-03-27 • via Nuitee
B
Bryant • couple • us
10
2026-03-25 • via Nuitee
P
Prieto • extended_group • us
10
2026-03-23 • via Nuitee
T
Teanna • extended_group • us
8
2026-03-21 • via Nuitee
T
Tarık • family_with_children • tr
4
Cons:

Kaldığımız boyunca oda temizliği yapılmaması büyük hayal kırıklığı yarattı

2026-03-11 • via Nuitee
V
Vincent • family_with_children • fr
7
2026-03-10 • via Nuitee
G
Greg • couple • us
9
Pros:

Great staff and clean and spacious rooms.

Cons:

Expensive parking - but thats Boston

2026-02-25 • via Nuitee
C
Chen • family_with_children • jp
8
Pros:

早餐種類變多了

Cons:

樓上太吵了

2026-01-31 • via Nuitee
W
wendyn453 • Business • Walpole, Massachusetts
10
Exceptional customer service
Pros:

My daughters are both nurses at different hospitals nearby. I booked them a room to share for a couple nights after I learned of an impending storm. The people at the front desk have patience. Must have called a dozen times this week to modify reservations, add names etc. and they were always friendly and helpful.
The larger studio room was a great setup. The kitchen facilities came in handy as my daughters both work night shifts at Boston Medical Center and Brigham and Womens. When they arrived to the property after working all night, there was a nice hot breakfast for them. This will be our preferred hotel to stay at during future storms. Thanks to Iona (sp)? the front desk manager and I a personable guy at the front desk who I believe is Richard. We appreciate your hospitality and flexibility.

2026-01-26 • via Tripadvisor
L
Linda • couple • us
10
Pros:

The staff were great—at the front door, at reception and especially the man who was cleaning up after breakfast. I was in a wheelchair ( knee injury), and he was so kind to us.

Cons:

More parking space would be nice (although we didn’t use it this time.)

2026-01-21 • via Nuitee
T
Tamisha • couple • us
10
2026-01-20 • via Nuitee
A
Alanya • solo_traveller • us
10
Amazing always comfortable rooms are as clean as the first fall of snow. 😂
Pros:

I've had a nice comfortable stay. Looking at most of your staff. All amazing however can't say that about Security. However does not stop me from giving the hotel a fair 8 and a -2 on Security flaws

Cons:

Security

2026-01-20 • via Nuitee