Arlo Chicago

Hotels
9 (2590 reviews)
168 North Michigan Avenue , Chicago , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Housekeeping issues
Hidden fees

Categories

Cleanliness
8.46
Some issues with cleanliness mentioned; room not adequately attended by housekeeping.
Service
9.93
Majority of reviews praised staff for their friendliness and helpfulness, especially Dan's exceptional service.
Location
9.47
Multiple reviews noted the great location of the hotel.
Room Quality
8.92
Rooms reported to be comfortable and cozy, with some mentions of amenities needing improvement.
Amenities
8.45
Minor complaints about coffee and lack of certain items in rooms.
Value for Money
8.91
Good value perceived but some concerns over hidden fees affecting overall value.
Food and Beverage
8.46
Positive feedback on restaurant but no specific mention of food quality.
Overall Experience
9.43
Overall experience was mostly positive despite a few hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:51

Property Description

Prime Location near Major Attractions
Arlo Chicago is conveniently located in Chicago, just a short walk from Millennium Park and Cloud Gate - The Bean. With top theaters and museums within walking distance, our hotel is the perfect choice for exploring the city.

Modern Amenities and Dining Options
Enjoy a comfortable stay in our well-equipped rooms featuring a desk, flat-screen TV, and fridge. Indulge in delicious American and seafood cuisine at our on-site restaurant, About Last Knife. Start your day right with an American breakfast served every morning.

Exceptional Service and Convenience
Our hotel offers a fitness center, on-site dining, and a helpful reception ready to assist with recommendations and guidance. Whether you're here for business or leisure, Arlo Chicago ensures a memorable stay. Book now for an unforgettable experience.

Important information:

Daily Resort Fee includes:
-Bottled water
-WiFi in room
-24/7 access and printing at the Business Center
-Fitness center
-Daily newspapers in the lobby
-Local calls
-In-room coffee and/or tea.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 55 per day.

Location

Guest Reviews

9
Based on 2590 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
S
Stephanie • couple • us
10
Great spot
Pros:

Location clean and the bar restaurant downstairs

2026-03-03 • via Nuitee
M
megan • extended_group • us
9
Clean and convenient.
Pros:

Super clean. Shower was extra hot with good water pressure. Close to everything I wanted to see. And great burgers at the restaurant!

2026-03-02 • via Nuitee
W
Walters • extended_group • us
10
Will definitely stay again!!!
Pros:

It was super clean. Everyone was really friendly. We really enjoyed the stay. Great location!

Cons:

n/a

2026-03-02 • via Nuitee
Z
Zoe • family_with_children • gb
9
Superb location, comfy rooms, friendly staff
Pros:

The location is outstanding, right opposite the Bean, near the Art Institute of Chicago, and in the heart of everything. It’s close to all the shops and places to eat. Plus, there’s a Starbucks 10 seconds away that opens at 5am for those who are jet-lagged, although the coffee machine in the room is a great option too. The beds were very comfy, the room was a nice size, and the view was great. We ate/drank in the bar a few times and Erica was very friendly and helpful.

Cons:

You can hear guests in the corridors, and if they’re noisy, it may wake you up. You also can’t open the windows, so you’re reliant on air conditioning to heat or cool the room, which can make your throat dry. That said, I would definitely stay at the hotel again.

2026-03-01 • via Nuitee
R
Rafael • solo_traveller • br
9
2026-02-28 • via Nuitee
M
Marianne • couple • gb
9
2026-02-28 • via Nuitee
F
FUMI • family_with_children • jp
8
2026-02-27 • via Nuitee
R
Robert • couple • gb
8
2026-02-25 • via Nuitee
D
Dilan • couple • gb
10
2026-02-25 • via Nuitee
D
Decent • solo_traveller • us
9
Great location, small, clean and well run hotel with wonderful bedding and a great staff
Pros:

I've stayed here before a few times when it was differenlty named. It seems like the place has imporved. You know, I often wonder does a hotel have a person who is a detailer? Because before at the hotel there was always a few things with the rooms that was "off". Like, the wall sconce was crooked or there was a chip on the corner of the desk - stuff like that. I guess you could say a bit tired. But things have improved and the room was nicer and the halls were just in better shape... so that made a better experience for me. I want to feel a little special when I travel... and i did. I really loved the bedding and especially the pillows. Very comfy and nice.

Cons:

I already told the staff this - I was upcharged a small fee for a higher floor because the view was supposed to be better. I didnt think the improved view was worth the upcharge - you still just mostly saw the mammoth building across the street. I told the hotel this and they graciously refunded me my upcharge. Very classy. One other thing... I think there could be some improvement in the service in the ALK dining room. It was ok, but a bit scattered. The servers could check on me a bit more rather than just when they drop off the food (Once I had to get up and get flatware from another table bc after they dropped off the food I noticed I had no flatware and the server already disapeared. Not a big deal but this is would elevate the place more.) Ha ha once for breakfast I was served potatos with my eggs and I swear there were 9 little pieces of potatos spread way out over the plate... it was funny. Like, a nice spoonful of potatoes please, guys!

2026-02-24 • via Nuitee
J
Jami • couple • us
8
2026-02-24 • via Nuitee
C
Claire • family_with_children • us
10
Pros:

location and staff

2026-02-23 • via Nuitee
Z
Zebbie • extended_group • us
8
2026-02-23 • via Nuitee
R
Rodrigo • solo_traveller • br
8
Combinação de conforto e boa localidade .
Pros:

Estrutura do hotel

Cons:

Bar do Hotel

2026-02-23 • via Nuitee
M
MATTHEW • solo_traveller • us
10
2026-02-22 • via Nuitee
S
Shelby • family_with_children • us
10
2026-02-13 • via Nuitee
I
Ioannis • solo_traveller • de
7
A solid 7/10
Pros:

The hotel is in a great location. Near the subway, with multiple restaurant options, and most landmarks are within working distance. The staff were friendly and the hotel very clean.

Cons:

Just mind that the walls are as thin as paper, I could hear the people next to me sneeze and talk, and they weren’t even loud. Next thing was the water pressure in the shower. I was on 13th floor and the pressure was not very high. Last thing, the windows might be old and there is cool air coming in sometimes. One night got pretty chilly although I had the heater on.

2026-02-13 • via Nuitee
S
Steve • couple • us
9
All over great hospitality and clean property
Pros:

Customer service

Cons:

Pillows

2026-02-11 • via Nuitee
M
Mariana Laura • family_with_children • ar
9
Pros:

Muy buena ubicación. El personal super amable. El desayunador tiene vista a la calle y muy buen servicio. Muy cómodas las camas y la vista directa de la habitación al parque nos encantó.

Cons:

Me hubiera gustado un poco más de espacio de guardado.

2026-02-10 • via Nuitee
P
Paul • solo_traveller • gb
8
Pros:

Restaurant food was great

2026-02-10 • via Nuitee