Arlo Chicago

Hotels
9 (2590 reviews)
168 North Michigan Avenue , Chicago , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Housekeeping issues
Hidden fees

Categories

Cleanliness
8.46
Some issues with cleanliness mentioned; room not adequately attended by housekeeping.
Service
9.93
Majority of reviews praised staff for their friendliness and helpfulness, especially Dan's exceptional service.
Location
9.47
Multiple reviews noted the great location of the hotel.
Room Quality
8.92
Rooms reported to be comfortable and cozy, with some mentions of amenities needing improvement.
Amenities
8.45
Minor complaints about coffee and lack of certain items in rooms.
Value for Money
8.91
Good value perceived but some concerns over hidden fees affecting overall value.
Food and Beverage
8.46
Positive feedback on restaurant but no specific mention of food quality.
Overall Experience
9.43
Overall experience was mostly positive despite a few hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:51

Property Description

Prime Location near Major Attractions
Arlo Chicago is conveniently located in Chicago, just a short walk from Millennium Park and Cloud Gate - The Bean. With top theaters and museums within walking distance, our hotel is the perfect choice for exploring the city.

Modern Amenities and Dining Options
Enjoy a comfortable stay in our well-equipped rooms featuring a desk, flat-screen TV, and fridge. Indulge in delicious American and seafood cuisine at our on-site restaurant, About Last Knife. Start your day right with an American breakfast served every morning.

Exceptional Service and Convenience
Our hotel offers a fitness center, on-site dining, and a helpful reception ready to assist with recommendations and guidance. Whether you're here for business or leisure, Arlo Chicago ensures a memorable stay. Book now for an unforgettable experience.

Important information:

Daily Resort Fee includes:
-Bottled water
-WiFi in room
-24/7 access and printing at the Business Center
-Fitness center
-Daily newspapers in the lobby
-Local calls
-In-room coffee and/or tea.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 55 per day.

Location

Guest Reviews

9
Based on 2590 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
I
Ioannis • solo_traveller • de
7
A solid 7/10
Pros:

The hotel is in a great location. Near the subway, with multiple restaurant options, and most landmarks are within working distance. The staff were friendly and the hotel very clean.

Cons:

Just mind that the walls are as thin as paper, I could hear the people next to me sneeze and talk, and they weren’t even loud. Next thing was the water pressure in the shower. I was on 13th floor and the pressure was not very high. Last thing, the windows might be old and there is cool air coming in sometimes. One night got pretty chilly although I had the heater on.

2026-02-13 • via Nuitee
S
Shelby • family_with_children • us
10
2026-02-13 • via Nuitee
S
Steve • couple • us
9
All over great hospitality and clean property
Pros:

Customer service

Cons:

Pillows

2026-02-11 • via Nuitee
C
Claudia • family_with_children • pr
9
2026-02-10 • via Nuitee
W
Will • couple • us
9
2026-02-10 • via Nuitee
M
Mariana Laura • family_with_children • ar
9
Pros:

Muy buena ubicación. El personal super amable. El desayunador tiene vista a la calle y muy buen servicio. Muy cómodas las camas y la vista directa de la habitación al parque nos encantó.

Cons:

Me hubiera gustado un poco más de espacio de guardado.

2026-02-10 • via Nuitee
P
Paul • solo_traveller • gb
8
Pros:

Restaurant food was great

2026-02-10 • via Nuitee
A
Awad • family_with_children • sa
10
Pros:

The staff were phenomenal. We received a text the day before arrival, our request for connecting rooms was honored (which made traveling with our kids so much easier), and the room was sparkling clean with everything in perfect working order. We were given an early check-in without even asking and also received a late check-out. Everyone was helpful, friendly, and smiling, and both check-in and check-out were incredibly fast. We’ll definitely be back!

Cons:

Nothing

2026-02-09 • via Nuitee
K
Kimberly • couple • us
10
Lovely stay in Chicago
Pros:

Clean and comfortable room. Amazing location right on Michigan Avenue.

Cons:

Nothing

2026-01-31 • via Nuitee
M
Mark • couple • us
7
2026-01-31 • via Nuitee
L
Letícia • couple • us
8
Pros:

Clean, well-located, and with good staff, but unfortunately you can hear everything your neighbors do. I couldn’t sleep well because of it.

Cons:

Loud

2026-01-30 • via Nuitee
E
Emily • couple • us
9
2026-01-29 • via Nuitee
E
Eugene • solo_traveller • us
10
2026-01-28 • via Nuitee
K
Kenneth • couple • us
10
Pros:

What else can be said when everything was just right? They Goldiloxed me!

Cons:

Could they have done a little something about the minus 8 degree F temperature outside?

2026-01-28 • via Nuitee
R
Rodrigo • extended_group • br
8
Hotel com boa localização , acomodações novas e com bom espaço .
Pros:

Limpeza e organização

Cons:

Poucas opções de alimento servidos no restaurante

2026-01-26 • via Nuitee
Z
Zsolt • solo_traveller • gb
9
Stylish and comfortable hotel
Pros:

Rooms are of great design paying attention to details. They also had nice additional amenities such as deodorants or espresso capsules.

Cons:

Staff was friendly but did not pay too much attention overall.

2026-01-26 • via Nuitee
D
Devid • family_with_children • it
9
2026-01-25 • via Nuitee
A
Andrei • couple • us
10
2026-01-24 • via Nuitee
N
Neil • couple • us
10
2026-01-24 • via Nuitee
S
Sangeeta • family_with_children • us
10
Good room, staff and location. I would stay here again.
2026-01-21 • via Nuitee