Arlo Chicago

Hotels
8.7 (2612 reviews)
168 North Michigan Avenue , Chicago , US
+1 312-346-1200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent downtown location (near Millennium Park/Bean and Magnificent Mile)
Rooms described as clean/spotless
Comfortable beds
Friendly and accommodating staff
Walkable area with good views
Modern/renovated feel in many rooms
Cons:
Street noise (Michigan Ave) and occasional need for earplugs
Room size/advertised room mismatch for some guests
Breakfast limited and restaurant service slow/inconsistent
Room maintenance issues (broken shower, inoperative shades, privacy concerns)
Parking lot located across the street
Fridge policy/confusion for in-room refrigeration

Categories

Cleanliness
9
Multiple guests described rooms as very clean/spotless and felt safe; one reviewer noted minor room disrepair but overall cleanliness is a clear positive.
Service
9.2
Staff frequently described as friendly, helpful and accommodating at the desk; some reports of half‑hearted staff or slow/understaffed restaurant service, but service is generally a strength.
Location
9.6
Consistently praised — prime downtown location by Millennium Park/Bean and Magnificent Mile, very walkable for sightseeing and restaurants.
Room Quality
8.4
Beds and showers were often noted as comfortable/good, but several guests reported smaller-than-advertised rooms, limited natural light (alley views), and some maintenance issues (broken hand-held shower, inoperative shades).
Amenities
8.1
Basic amenities generally functional; some friction noted (parking across the street, fridge policy confusion, powered shade problems) but no widespread amenity failures.
Value for Money
8.1
Most guests felt the hotel offered good value for its downtown location, cleanliness and comfort; there are isolated strong negative impressions about price (one reviewer called it a waste).
Food and Beverage
7.8
Breakfast offering and restaurant service drew repeated criticism (limited menu options, slow or inconsistent service), making F&B the weakest area overall.
Overall Experience
9.4
Overall very positive — many guests would return and praised location, cleanliness and comfort; street noise and a few service/maintenance drawbacks temper the experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Prime Location near Major Attractions
Arlo Chicago is conveniently located in Chicago, just a short walk from Millennium Park and Cloud Gate - The Bean. With top theaters and museums within walking distance, our hotel is the perfect choice for exploring the city.

Modern Amenities and Dining Options
Enjoy a comfortable stay in our well-equipped rooms featuring a desk, flat-screen TV, and fridge. Indulge in delicious American and seafood cuisine at our on-site restaurant, About Last Knife. Start your day right with an American breakfast served every morning.

Exceptional Service and Convenience
Our hotel offers a fitness center, on-site dining, and a helpful reception ready to assist with recommendations and guidance. Whether you're here for business or leisure, Arlo Chicago ensures a memorable stay. Book now for an unforgettable experience.

Important information:

Daily Resort Fee includes:
-Bottled water
-WiFi in room
-24/7 access and printing at the Business Center
-Fitness center
-Daily newspapers in the lobby
-Local calls
-In-room coffee and/or tea.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.7
Based on 2612 reviews
Cleanliness: 9
Service: 9.2
Location: 9.6
Room Quality: 8.4
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 7.8
Overall Experience: 9.4
L
Lisa • couple • us
6
It was okay.
Pros:

Clean, quiet.

Cons:

Room advertised was not the room we were assigned. The room was much smaller than the one advertised.

2026-10-30 • via Nuitee
V
Veronica • family_with_children • us
8
2026-10-29 • via Nuitee
F
Francesca • solo_traveller • it
10
2026-10-28 • via Nuitee
G
Gregory • solo_traveller • us
7
Pros:

Location

Cons:

ALK was a little blah compared to previous visits. Staff seemed half - hearted.

2026-10-27 • via Nuitee
A
Arturo • family_with_children • gt
9
Pros:

El desayuno

Cons:

El ruido de la calle, tuvimos que usar tapones en los oídos para dormir

2026-10-26 • via Nuitee
A
Anna • extended_group • us
9
Great place to stay
Pros:

Great location, service, and comfortable

Cons:

The parking lot was across the street

2026-10-25 • via Nuitee
L
Lesley • couple • gb
1
A huge waste of money
Pros:

Nothing

Cons:

Everything

2026-10-24 • via Nuitee
L
Lindsey • couple • us
9
I did really like this hotel. I will be coming to chicago again soon and when I do. This hotel I will keep in mind for s
Pros:

Great view and in a very walkable area of downtown. Felt very safe and clean

Cons:

The two thing we both didn’t like were that my partner had a hard time connecting his phone for disney plus (26yro male) to the tv. It took him about 25 minutes and I dont know why.

My issue was I had things that needed to be refrigerated. So I didnt know if I was allowed to use the fridge with drinks already in it, worried of moving it I might have to purchase it. I did call the lobby and they said I could move the items over. But I wish there was a way for me to have just known that I could have moved the items instead of worrying and calling the lobby. Maybe a sign of some sorts or possibly not putting the drinks all the way in the front of the fridge.

2026-10-20 • via Nuitee
M
Massimo • couple • it
6
Pros:

Posizione e design

Cons:

Colazione e rumorosità.

2026-10-19 • via Nuitee
A
Avni • solo_traveller • gb
10
Fabulous friendly stay . I would stay at Arlo every time I stay in Chicago ☺️
Pros:

We had flown in for the Chicago Marathon and a few days before we wanted to visit the city. Aldo was the perfect hotel . It’s my second time staying . I would stay again and again as the location is amazing .

Cons:

The staff were friendly and they have renovated so the rooms are more modern and the bathroom too.

2026-10-19 • via Nuitee
I
Iain • couple • gb
9
Great location for exploring Chicago
Pros:

Great location, good size rooms and great shower.

2026-10-18 • via Nuitee
S
Santiago • couple • ar
8
2026-10-17 • via Nuitee
A
Amy • couple • gb
9
Fab stay for marathon and sightseeing
Pros:

Location and beds

Cons:

Limited natural light due to overlooking narrow alleyway

2026-10-15 • via Nuitee
F
Flávia Renata Francisco • couple • br
10
Voltaria a me hospedar tranquilamente nesse hotel.
Pros:

Localização limpeza e cordialidade

Cons:

Me atendeu em tudo

2026-10-14 • via Nuitee
P
Pablo • solo_traveller • uy
7
2026-10-14 • via Nuitee
E
Emanuel • couple • at
9
Pros:

Location, staff, room size and views

2026-10-14 • via Nuitee
C
Christian • family_with_children • cl
10
2026-10-14 • via Nuitee
L
Louise • couple • gb
9
Pros:

Excellent location, clean and tidy.

Cons:

Nothing

2026-10-13 • via Nuitee
A
Anne G • solo_traveller • us
10
2026-10-10 • via Nuitee
D
Denir • solo_traveller • br
10
2026-10-10 • via Nuitee