citizenM Amstel Amsterdam

Hotels
•
CitizenM
9.4 (3732 reviews)
Sarphatistraat 47 , Amsterdam , nl

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Clean facilities
Cons:
Limited breakfast options
Some rooms are small

Categories

Cleanliness
9.53
Guest reviews praised the cleanliness and maintenance of the hotel.
Service
10
Guests highlighted the friendly and attentive staff, enhancing their experience.
Location
9.7
The hotel's central location with easy access to public transport was positively received.
Room Quality
9.04
Some reviews noted issues with room design but overall described them as modern and equipped.
Amenities
8.99
Amenities like technology in rooms received positive remarks, though a gym was missing.
Value for Money
9.52
Many guests felt that the overall experience justified the price.
Food and Beverage
8.48
Breakfast received mixed reviews; some enjoyed it while others found options limited.
Overall Experience
9.93
Guests universally enjoyed their stay, appreciating the combination of service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:46

Property Description

Modern and Stylish Accommodation
Located in the heart of Amsterdam, citizenM Amstel Amsterdam offers a contemporary stay with convenient amenities like express check-in/out, free WiFi, and a trendy bar.

Comfort and Convenience
Guests can enjoy air-conditioned rooms with flat-screen TVs and private bathrooms, ensuring a comfortable and relaxing experience during their visit.

Central Location and Nearby Attractions
With popular attractions such as Artis Zoo and Rembrandt House within walking distance, as well as easy access to public transportation including the nearby Schiphol Airport, citizenM Amstel Amsterdam is the perfect choice for travelers looking to explore the city.

Ready to experience the best of Amsterdam? Book your stay at citizenM Amstel Amsterdam now!

Important information:

Not all rooms have bathroom facilities for the disabled. Please contact the hotel before your trip to inquire about the availability of mobility-accessible room features.

With the room iPad, all guests can control room lights, black-out blinds, curtains, temperature, as well as TV and radio channels. They can also stream from their own Netflix, Prime or Disney+ accounts (and many others), by connecting their phone, tablet or laptop to the TV via Chromecast (at no extra charge).

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The property accepts credit cards and debit cards. Cash is not accepted.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 3732 reviews
Cleanliness: 9.53
Service: 10
Location: 9.7
Room Quality: 9.04
Amenities: 8.99
Value for Money: 9.52
Food and Beverage: 8.48
Overall Experience: 9.93
P
Penelope • solo_traveller • us
10
Pros:

Windows!!! Good ventilation. Great staff

2026-05-06 • via Nuitee
J
Julia • solo_traveller • us
9
Good central hotel with comfortable beds
Pros:

Good location, comfortable beds, good breakfast

Cons:

Virtually no storage space in the rooms, non intuitive system to manage room cleaning, no sink in the bathroom instead it’s in the room

2026-05-06 • via Nuitee
V
VICTOR • solo_traveller • br
4
2026-05-05 • via Nuitee
R
Ratheeshan • couple • ch
9
2026-05-03 • via Nuitee
R
richard • couple • us
9
Pros:

location/staff

Cons:

an extra table in the room and a place to put suitcases would have been nice.
one control for all lights was annoying

2026-04-30 • via Nuitee
C
Carrie • solo_traveller • fr
4
Peut mieux faire
Pros:

L’hôtel est trés facile d’accés en métro depuis Amsterdam central dans un quartier agréable.
Idéal pour un concert au "Carré".
La chambre bien que minuscule et très chère est correcte et suffisante pour un court séjour.
Le personnel est sympatique et attentif.

Cons:

J’etais venue. Il y a quelques années et j'étais ravie de revenir.Quelle deception!
J’ai demander à changer de chambre (pour des questions de sécurité et de confort) en payant la différence bien sûr.
La réponse a été proche du refus catégorique.
Seule solution proposée: que j’annule ma réservation donc ce qui signifie la perte de la somme déjà payée et que je refasse une réservation.
Je n’ai pas apprécier cette réponse ridicule..
La reception ne m’a pas refais de reservation ,et on m’a fait comprendre que ma reservation d’une chambre simple(au même prix qu’une chambre double tout de même)ne me donnais droit à rien d’autre .
Les raisons évoquées par la suite pour expliquer ce refus ne sont pas crédibles. (hôtel presque complet et alors ?!).
Je tiens quand même à remercier la manager que j’ai vu le lendemain (Sandy) et la jeune femme de la reception pour leur écoute et leur bienveillance.
On m’a proposer de changer de chambre .
Ce geste est digne d’un hôtel de ce prix.
J’ai aussi apprécier que la manager avec qui j’avais échanger à mon arrivée prenne le temps de discuter avant mon départ.
Je suis partie exaspérée et je ne reviendrais pas .
À l’avenir je choisirais un autre hôtel .

2026-04-27 • via Nuitee
N
Natan • couple • se
5
Inte prisvärt, uppfyller inte förväntningar på ett 4-stjärningt hotell.
Pros:

Trevlig personal

Cons:

Mycket litet rum utan förvaringsutrymme, vi fick ett rum högst upp med små fönster.

2026-04-26 • via Nuitee
O
Ola • couple • se
9
2026-04-23 • via Nuitee
Илиана • couple • bg
10
Amazing
Pros:

The self checkout and 24/7 bar

2026-04-17 • via Nuitee
S
Sebastian • couple • pl
10
2026-04-13 • via Nuitee
K
Kevin • solo_traveller • be
8
2026-04-12 • via Nuitee
A
Ayushi • couple • lu
10
Memorable!
Pros:

Very sophisticated, well situated, clean, friendly and supportive staff, specially Percy :)

2026-04-10 • via Nuitee
D
David • couple • gb
10
Great location. Great Hotel.
Pros:

Location is spot on for accessing the city. Right next to the metro or a short walk into the centre. There is a fabulous coffee shop next door… grab a coffee and croissant and enjoy the walk into town.

Cons:

Nothing

2026-04-06 • via Nuitee
N
Niels • couple • nl
6
2026-04-06 • via Nuitee
C
Clare • couple • gb
10
The staff and general atmosphere are what puts Citizen M far apart from other hotels eg the Hilton. Sebastian from Fi
Pros:

The staff make Citizen M what it is ! That’s why we chose it. The beds are also very comfy !

Cons:

The shower had a slight leak, and it was expensive to stay there considering breakfast wasn’t included in the price.

2026-03-31 • via Nuitee
B
Beaman • couple • us
10
Excellent!
Pros:

Very easy to book and walking in was created nicely

Cons:

Nothing. Maybe I should have asked for street view but my room was nicely quiet

2026-03-31 • via Nuitee
G
Gaby • couple • nl
8
Voor een kort verblijf echt een aanrader door de sfeer en de toplocatie.
Pros:

Een toplocatie, zeker als je een voorstelling in theater Carré bezoekt. De kamer is compact, maar is handig ingedeeld. Dat de bar 24 uur open is, is ook fijn. Alles bedienen met de Ipad is even wennen, maar alles werkt goed.
Het ontbijt was goed.

Cons:

Wij misten bekers/glazen in de kamer. Het beddengoed had een, voor mij, sterke wasmiddelgeur, waar ik allergisch voor ben (geparfumeerd wasmiddel) waardoor het voor mij lastig slapen was. Mijn partner had hier geen last van.

2026-03-30 • via Nuitee
A
Ana Milena Estrada • couple • co
7
No adecuado para bebés
Pros:

La ubicación

Cons:

El tamaño de las habitaciones extremadamente pequeño y que deberían especificar que no es adecuado para bebés, no hubo ningún tipo de ayuda para una mamá sola con un bebé, nadie se preocupó por ayudarte con las maletas, nadie te colaboró con nada.
Las almohadas son imposibles!! Amanecí con dolor en el cuello, exageradamente altas

2026-03-30 • via Nuitee
C
Catherine • solo_traveller • gb
8
Pros:

The sitting area and bar serving food. Breakfast.

Cons:

Bed with a wall either side.

2026-03-30 • via Nuitee
L
Loes • couple • nl
6
Heel veel geld voor een matige nacht.
Pros:

Fijn barpersoneel en lekkere cocktails en eten.
Toplocatie.

Cons:

Het was erg warm en het raam kon niet op een kiertje.
Geen koffie/ thee op de kamer.
Weinig sfeer op de kamer.

2026-03-29 • via Nuitee