citizenM Amstel Amsterdam

Hotels
8.9 (3668 reviews)
Sarphatistraat 47 , Amsterdam , NL
+31 20 811 7020

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (frequently praised)
Excellent, well-connected location
Comfortable beds
Unique in-room iPad controls and pleasant bar/outside area
Generally clean with good breakfast reported by some guests
Cons:
Rooms are often very small and awkwardly laid out (sink outside toilet in some rooms)
Isolated cleanliness issues (e.g., sheets smelling dirty)
Serious operational failure reported (overbooking and forced room changes)
Some missing/broken amenities (no boiler in some rooms, broken hair dryer)
Perceived as pricey by some guests

Categories

Cleanliness
8.6
Generally reported as very clean in multiple reviews, though a few mentions of dirty-smelling sheets and isolated issues reduce the score slightly.
Service
9.5
Staff repeatedly described as friendly, helpful and accommodating across many reviews; one severe service failure (overbooking/poor handling) noted but outweighed by frequent positive staff mentions.
Location
9.4
Multiple reviewers praised the excellent, well-connected central location and proximity to transport and amenities; described as a major positive.
Room Quality
7.9
Consistent complaints about very small rooms, awkward layouts (sink outside toilet), and occasional broken items; bed comfort is often praised but room size and layout lower the score.
Amenities
8.8
Unique in-room iPad controls, pleasant bar/outside areas and decent facilities noted; some missing/broken items reported (no boiler in a room, broken hair dryer, limited seating).
Value for Money
8.7
Mixed signals: several guests note it can be pricey (city tax and rising costs), while others say it offers good value given location and features.
Food and Beverage
8.9
Breakfast quality mentioned positively in some reviews and the downstairs bar is appreciated; limited comments overall so rated near the hotel average.
Overall Experience
9.4
Many reviewers say they'd return and praise staff, location and comfort; isolated but serious negative experiences (overbooking, forced room changes) lower the otherwise very positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern and Stylish Accommodation
Located in the heart of Amsterdam, citizenM Amstel Amsterdam offers a contemporary stay with convenient amenities like express check-in/out, free WiFi, and a trendy bar.

Comfort and Convenience
Guests can enjoy air-conditioned rooms with flat-screen TVs and private bathrooms, ensuring a comfortable and relaxing experience during their visit.

Central Location and Nearby Attractions
With popular attractions such as Artis Zoo and Rembrandt House within walking distance, as well as easy access to public transportation including the nearby Schiphol Airport, citizenM Amstel Amsterdam is the perfect choice for travelers looking to explore the city.

Ready to experience the best of Amsterdam? Book your stay at citizenM Amstel Amsterdam now!

Important information:

Not all rooms have bathroom facilities for the disabled. Please contact the hotel before your trip to inquire about the availability of mobility-accessible room features.

With the room iPad, all guests can control room lights, black-out blinds, curtains, temperature, as well as TV and radio channels. They can also stream from their own Netflix, Prime or Disney+ accounts (and many others), by connecting their phone, tablet or laptop to the TV via Chromecast (at no extra charge).

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The property accepts credit cards and debit cards. Cash is not accepted.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

8.9
Based on 3668 reviews
Cleanliness: 8.6
Service: 9.5
Location: 9.4
Room Quality: 7.9
Amenities: 8.8
Value for Money: 8.7
Food and Beverage: 8.9
Overall Experience: 9.4
özgür • solo_traveller • tr
7
2026-10-29 • via Nuitee
Y
Yana • solo_traveller • us
10
2026-10-28 • via Nuitee
K
Karlie • solo_traveller • nl
7
Pros:

Good location, easy checkin

Cons:

Sheets smelled dirty, hair dryer was broken.

2026-10-27 • via Nuitee
L
Linjing • couple • gb
7
2026-10-27 • via Nuitee
A
Anja • couple • ch
1
Very bay management at this hotel - made our stay on of the most uncomfortable stays I ever had in a hotel
Cons:

We arrived after midnight and they told us that they were overbooked and didn't have a room for us. I have never experienced that in a hotel. So at 1am in the morning we had to change hotel to get a room at another hotel. The next day we had to change hotel again and literally after two nights they told us that we have to change room again because a waterpipe or something broke. It was all in all a super unpleasant stay and the staff didn't react like I would expect them to react in such a situation.

2026-10-27 • via Nuitee
J
Johannes • couple • de
8
2026-10-27 • via Nuitee
M
Muhammad Yusufali • solo_traveller • za
7
2026-10-25 • via Nuitee
A
Abgar • couple • ae
10
2026-10-25 • via Nuitee
E
Erik • couple • nl
8
2026-10-20 • via Nuitee
D
Dan H • solo_traveller • gb
8
CitizenM, always reliab
Pros:

Comfortable and large bed. Shower and toilet facilities are good. The iPad controllable rooms are a great unique feature in like about CitizenM hotels.

Staff are always fantastic, accommodating and helpful.

Downstairs bar area and outside smoking area are nice places to relax for a short break inbetween plans.

Not my first visit, and likely not my last.

Cons:

I don't actually like that the bathroom sink is actually in the same room as you, as compared to the bathroom and toilet being combined or having their own space.

The lack of sitting areas is something that always catches me out, I work internationally so sometimes loke a decent space to work from. I guess the payoff here though is the size of the bed, which I always have a great night's sleep on.

One thing to mention is the rising cost of staying in Amsterdam, due to city tax and other factors. In terms of what you get, the room is fairly small in comparison to what you could get for the same price a bit further from the centre, however the location is fantastic and for me its close to the office, metro, trams and bicycle rental places. Something worth mentioning is that the location is very connected, and a great example of dutch infrastructure.

2026-10-19 • via Nuitee
A
Ahmad • couple • my
9
Pros:

Friendly and helpful staff, Very clean, eccellent location

Cons:

Lack of boiler in the room.

2026-10-16 • via Nuitee
K
Katrien • solo_traveller • nl
9
2026-10-15 • via Nuitee
S
Stan • couple • nl
7
Prima
Pros:

Service, aardig personeel

Cons:

Grootte van de kamer, erg klein t.o.v. prijs

2026-10-14 • via Nuitee
G
Gözde • solo_traveller • tr
10
2026-10-13 • via Nuitee
K
Kekiç • solo_traveller • tr
10
2026-10-12 • via Nuitee
D
david • solo_traveller • es
8
2026-10-11 • via Nuitee
N
NORIZA • solo_traveller • my
10
4 days
Pros:

It quite spacious & I and the room controller was superb
Nxt to my fav breakfast shop

Cons:

A bit pricey

2026-10-11 • via Nuitee
J
Justin • solo_traveller • us
10
2026-10-11 • via Nuitee
E
Elda • couple • al
10
2026-10-10 • via Nuitee
B
Bilge • couple • nl
8
2026-10-10 • via Nuitee