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Facilities
Property facilities
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Free breakfast
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Full-service spa
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Free WiFi
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Garden
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Wheelchair accessible
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Conference space
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Television in common areas
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Free breakfast
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Safe-deposit box at front desk
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Full-service spa
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Smoke-free property
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Tours/ticket assistance
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Free reception
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Snack bar/deli
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Free self parking
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Airport transportation - pickup (surcharge)
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Free English breakfast
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Housekeeping on request
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Mosquito nets
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Banquet hall
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Accessible airport shuttle
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No accessible airport shuttle
Review Highlights
Categories
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Property Description
Luxurious Spa and Dining Experience
Indulge in massages and facials at our full-service spa and savor delicious meals at the restaurant. Don't miss out on the complimentary daily English breakfast at our hotel.
Entertainment and Socializing
Enjoy free wireless internet, relax in the bar/lounge, and mingle at the daily reception. Stay entertained with a TV in the common area and unwind with room service and a variety of dining options.
Convenient Amenities and Location
Benefit from dry cleaning services, conference spaces, and a roundtrip airport shuttle. Located near Wonder World Amusement Park and Embassy of the United States, Ivory Castle Boutique Hotel offers a comfortable stay in Kampala. Book now for a relaxing getaway.
- Pool access available from 8 AM to 6 PM.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Property Policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Pets
Service animals not allowed
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General
Cashless transactions are available
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Covid
Onsite COVID-19 testing (PCR) is available
Property policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Pets
Service animals not allowed
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General
Cashless transactions are available
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Covid
Onsite COVID-19 testing (PCR) is available
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Guest type
Essential workers only - NO
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Accessibility
No elevators
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Covid
Minimum age for COVID-19 test requirement: 6
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General
Professional property host/manager
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Children and extra beds
No cribs (infant beds) available
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Health & Safety
Property does not require health documentation at check-in
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General
Gap period enforced between guest stays - 24 hours
Location
Guest Reviews
The facilities is a good one. The hotel staffs are very efficient and friendly. The hotel restaurant needs improvements. My breakfast service did not meet my expectations. Very poor.
Breakfast portions were generous with plenty of options. The rooms were neat and clean. The staff were great, friendly and attentive. Location is perfect as well. Nice and quiet but close to other bars and restaurants.
Pool was a little smaller than it looked in the photos. Some of the facilities were a little worn out. There was building work going on next door which was loud at times and it overlooked the pool so we had a bit of an audience when we swam.
There is nothing good here
There is not one good thing to say about this hotel.
1. It is run down and dilapidated. When you walk in you walk past piles of mattresses in the hall. There is visible dirt everywhere.
2. I chose this hotel because of its quiet location off the main road. They did not inform me that it is in the center of a construction site and there is relentless banging and drilling from 7am to 6pm. Furthermore the construction is around the pool so it is not useable.
I came to do work and with that construction noise it was not possible. Furthermore, the wifi did not work. I'm not new to Uganda so none of this completely deterred me.
3. The biggest issue I had was that I was placed in a ground floor room in the center of the construction. I had a sliding glass window that led out to the pool area. I discovered during the night that the window had no lock. As in: anyone could enter at any time. I was too scared to sleep after that and I definitely could not leave my bags to go elsewhere.
I checked out first thing in the morning and found somewhere else to stay. Even after all of this, the hotel refused to refund me. Stay far far away. They have no customer service and it's not a safe place until they renovate and start taking customer satisfaction seriously.
Lastly: I got tricked by the Google reviews but upon looking at them now, they are all AI bots.
THE VIEW AND LOCATION ARE NICE
DRAINAGE OF TOILETS HAS TO BE WORKED ON . CLOGS AND SMELLS INTO THE ROOM , ROOM CURTAINS HAVE TO BE FIXED WELL SO THAT PEOPLE FROM OUT DON'T VIEW PEOPLE IN THE ROOM .
The food was good.
It would help to have a kettle in the room.
Awesome breakfast in a serene environment
The property is fine for the price. The staff is very helpful.
It was spacious and they cleaned our rooms each morning. There was also a fan available.
My room was facing the front so at night there was music and voices from people using the outdoor bar! This made it quite difficult to sleep
Lovely staff
The place was dirty Carpets were worn. The pool was filthy and should come with a health warning.
It was excellent
Hotel is very good, has a good restaurant and garden ambience is excellent. Rooms are clean.
They had mentioned the room had air conditioner but in reality there was just a portable cooler and fan. Also the bathroom shower enclosed did not have a door so water was everywhere after a shower which was dangerous as it was very slippery.
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