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Offered languages
- English
- Spanish
Set within a stunning natural ecosystem, Xel-Há offers a refreshing alternative to the typical Riviera Maya attraction. Freshwater rivers, a crystal-clear inlet, jungle, caves, and lush landscapes come together to create an immersive experience surrounded by nature.
Rather than simply visiting a water attraction, you get to experience the Riviera Maya’s natural beauty as part of the adventure. The result is a memorable escape that combines authentic nature, outdoor exploration, and exhilarating experiences in one remarkable setting.
What's Included
Meeting and pickup
Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach:
Cancún Meeting Point: Marina Puerto Cancún (mall) or Wyndham Garden Cancun Downtown
Puerto Morelos Meeting Point: Hacienda Morelos
Playa Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support)
Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be outside the Hotel Aloft Tulum.
The pickup time is set according to your location and start at 06:30 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.
Itinerary
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1Xel-Ha Park by Xcaret
Discover Xel-Há, Riviera Maya’s all-inclusive natural wonder, where snorkeling, adventure, and relaxation come together in one unforgettable day. Swim with colorful tropical fish, float down a scenic river, explore the jungle, and enjoy thrilling activities like cliff jumps, water zip-lines, rope swings, and the Scenic Lighthouse waterslide. Your admission includes unlimited buffet meals, snacks, and beverages, plus a dedicated children’s area and peaceful lagoons for relaxing. Perfect for families, couples, and friends looking for an unforgettable Riviera Maya adventure with everything included.
10 hours • Admission ticket included
Additional info
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Is mandatory to send your ID Screenshot driver license this is to elaborate your official boarding pass
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.
Additional info
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Is mandatory to send your ID Screenshot driver license this is to elaborate your official boarding pass
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.
- It is not possible to make a date change the same day of your visit.
- Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.
- The only official ID accepted to enter the park is a valid passport. The document must be presented physically, not in a digital copy.
- **Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green Viator ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking.
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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