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Offered languages
- English
- Spanish
If you visit the Riviera Maya or Cancún, this is a tour you simply can’t miss. Discover the four different types of cenotes, each one protected—according to Mayan legend—by aluxes, the playful guardian spirits of the jungle. Step into a place filled with mysticism, secrets, and natural beauty.
Throughout the day, you’ll enjoy exciting activities in four freshwater sinkholes, hidden deep in the lush Mayan jungle. Each cenote offers a unique experience — from zip-lining and rappelling to kayaking and swimming in crystal-clear waters.
These cenotes are located along the Ruta de los Cenotes and can only be accessed through this exclusive tour, making the experience truly special. Between adventures, delight in a delicious picnic-style lunch, and at the end of the water activities, relax with a glass of red wine or a comforting cup of coffee.
Embark on this extraordinary journey into nature and legend, and discover a magical experience you’ll remember for a lifetime.
What's Included
Meeting and pickup
Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach:
Cancún Meeting Point: Marina Puerto Cancún (mall)
Puerto Morelos Meeting Point: Hacienda Morelos
Playa Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support)
Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be outside the Hotel Aloft Tulum.
The pickup time is set according to your location and start at 08:00 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.
What to expect
Nestled along the Ruta de los Cenotes, these hidden treasures can only be accessed through this exclusive tour, making the experience truly special and intimate.
What makes Xenotes unique is that you’ll get to explore the four types of cenotes that exist in the world: a cavern cenote, a semi-open cenote, an open cenote, and an ancient cenote, each revealing a different stage in the life of these mystical formations.
Groups are small to ensure personalized attention and safety, and the service is outstanding. Your guide and photographer accompany you the entire time, sharing stories, taking photos, and making sure every moment is unforgettable.
Additional info
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- It is not possible to change the date on the day of your visit
- The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt.
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Additional info
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- It is not possible to change the date on the day of your visit
- The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt.
- If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full
- We are not responsibles if you forgot your personal belogings in the bus or park, make sure you do not forget any item when you get off the bus
- We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass
- Children over 6 years old can access to the park, Entry is not allowed for children 5 and under
- Wear a swimsuit, water shoes and comfortable clothing. Additionally, bring an extra change of clothes and a towel.
- Remember to bring cash or a credit card to purchase souvenirs, get the photos of your visit, or enjoy an Optional Activity.
- Children over 4.5 ft but under 12 years of age must show an ID on the park to verify their age as well.
- For the zip-line activity, a minimum height of 4.5 ft (1.4 m) and a minimum weight of 88 lbs (40 kg) are required.
- The use of the life jacket is mandatory during all water activities.
- Please take into account that the cenotes are located in the middle of the jungle, so some roads to reach them are not paved and could be bumpy.
- Also be aware that due to the location of the cenotes in the middle of the jungle, cell phone service is likely unavailable.
- It is not possible to make a date change the same day of your visit.
- There might be changes without prior notice to the tour’s logistics or operation.
- Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.
- If you reserve even if it is early or late, this reservation is subject to availability, you will be notified as soon as you reserve if we still have spaces, this tour is in high demand and most of the time our capacity is full
- This tour is not recommended for people with heart, lung, or spine conditions; with asthma, diabetes, or hypertension; or pregnant women or those suspected of being pregnant. The average water temperature of the cenotes is 75 to 78° F throughout the year.
- We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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