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Offered languages
- English
- Spanish
Escape to Isla Contoy, a protected Caribbean sanctuary where pristine beaches, vibrant marine life, and abundant birdlife come together in a remarkably natural setting. Discover the underwater world of Ixlaché Reef, explore the island’s protected ecosystems, and enjoy time surrounded by white sand and turquoise waters.
The experience also takes you to Isla Mujeres, adding a more lively Caribbean atmosphere to the day with free time to explore its colorful downtown, browse local shops, or simply enjoy the island before heading back.
What's Included
Meeting and pickup
Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach:
Cancun Meeting Point: in front of the lobby at Oasis Smart in Tulum Avenue
The pick up time is set acording to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service
What to expect
Continue to Isla Contoy, a government-protected nature reserve home to more than 150 bird species and a rich variety of native flora and fauna. Explore the island and enjoy its natural surroundings before continuing to Isla Mujeres.
Once in Isla Mujeres, enjoy free time to relax on the beach, walk through the colorful streets of downtown, or simply take in the Caribbean atmosphere before returning to the mainland.
Additional info
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- From 0 to 11 months of age they will only pay 15 usd for transportation from Cancun beach and riviera
- Children from 1 to 11 years old will pay the price of a minor
Additional info
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- From 0 to 11 months of age they will only pay 15 usd for transportation from Cancun beach and riviera
- Children from 1 to 11 years old will pay the price of a minor
- In case of no show, it will not be refundable and there will be a charge for not showing up on the day of the tour or for cancellation the same day of the tour, in case of rescheduling you will have to pay the tour again
- People over 60 years old, people with surgeries will not be able to snorkel for health and safety reasons
- On this tour you will visit Isla Mujeres, if you are in Riviera Maya or Playa del Carmen the main dock to board the boat is located in Cancun, it is not located in Playa del Carmen or Riviera Maya.
- Snorkeling depends on the weather and if it is not done, there is no refund or partial refund
- Important Information Due to weather, current conditions, and safety policies, the snorkeling location may change on the day of the tour. Ixlaché may be replaced by El Meco or the Contoy inlet, while the included snorkeling experience will still be provided at an alternate location. No refund or partial refund applies, as the snorkeling activity remains included and is provided at an alternative location of comparable quality and safety.
- Date Change & No-Show Policy Date change requests must be submitted at least 24 hours before the scheduled tour date and pick-up time. Requests made less than 24 hours before the tour cannot be accepted. Guests who are not available at the confirmed pick-up location and time will be considered a No Show and charged 100% of the tour price. No refunds, credits, or date changes will be provided. Guests are responsible for providing accurate booking information and being ready on time.
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Cancellation Policy
All sales are final. No refund is available for cancellations.
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Rating
You will not receive a refund if you cancel.
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