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This is where your vacation begins! Welcome aboard our STP Caribe SUV with onboard bar service with beers and purified water included. Ample space in a fully sanitized cabin.
What's Included
Meeting and pickup
CONTACT INFORMATION ONCE YOU ARRIVE AT CANCUN AIRPORT
When you arrive at Cancun International Airport, please follow these directions to find the driver who will transport you to your destination:
“We recommend downloading the WhatsApp app during your stay in the Mexican Caribbean to facilitate communication and improve your experience.”
Please show your confirmation voucher to the representative of the company and the driver on arrival on your phone.
• Once you land at Cancun Airport, you will receive an SMS or Whatsapp text message from the company’s airport presenter and you will first need to go through immigration and customs.
We will be monitoring your flight and arrival terminal until you leave... After going through immigration, picking up your luggage and clearing customs, you will see timeshare vendors and transportation along the aisle. They will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM (do not talk to them and continue walking). Look for our team after leaving through the sliding front door; we will be waiting for you in the area where all other transportation companies are located.
• The company representative will receive you holding a tablet with your name written on it and you will be dressed in a long sleeve green shirt.
Go directly to the exit doors. If a representative of other agencies or hotels tries to stop you—there are a lot of scammers—please don’t stop and help us by going directly to our representative (we’ll be there waiting for you, so don’t believe people who say our team left or will reimburse you).
Our airport representatives wear uniforms with apple green shirts and black pants. All our representatives and drivers also have an authorized airport identification.
If it takes more than an hour to leave the terminal after your landing due to your airline, lost luggage or other reason, and if you do not see our driver when you leave the airport, please contact us.
We are committed to providing a smooth, punctual and comfortable transportation service. Please note the following policies:
Additional charges will not apply if your party members arrive on different flights, provided we are notified in advance.
If we are not informed in advance and there are last minute changes, extended waiting times or additional travel within the airport, an additional charge will apply due to the extra logistics involved.
If you need a baby chair, please request it in advance when booking (2 chairs per booking only). Unfortunately, we do not have baby chairs at short notice or at the last minute.
This ticket is valid for a simple trip if you want a round trip you must book another ticket go to your Viator portal (TripAdvisor) and look for the “products departing from Hotels to Cancun Airport”.
What to expect
Once you land at Cancun Airport the company representative sends you a whatsapp message to tell you specifically where they are waiting, don’t worry we will be waiting for you even if your flight is delayed.
This ticket is valid only for one Ida service
Check the Zone where your hotel is located so you can choose the right Zone
If your hotel is located in the Cancun Hotel Zone choose the option "Cancun Hotels"
If your hotel is located in Playa Mujeres/ Costa Mujeres choose the option "Hotels in Costa Mujeres"
If your hotel is located in Puerto Morelos choose the option "Hotels in Puerto Morelos"
If your hotel is located in Playa del Carmen choose the option "Hotels in Playa del Carmen"
If your hotel is located in Puerto Aventuras choose the option "Hotels in Puerto Aventuras"
If your hotel is located in Akumal choose the option "Hotels in Akumal"
If your hotel is located in Tulum choose the option "Hotels in Tulum"
If your hotel is located in Holbox choose the option "Port of Chiquila" **Does not include ferry tickets or taxi service
The Airport representative will be waiting for you with a banner with your name written on a tablet.
" It is a pleasure to serve you " Welcome:)
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Specialized infant seats are available
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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