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BEFORE BOOKING, please review the list of available services for this product:
Airport - Hotels and Airbnb in downtown Cancun and the Hotel Zone (Excludes hotels in Costa Mujeres and Playa Mujeres).
Airport - Ferry to Puerto Juárez (Isla Mujeres).
Airport - Moon Palace / Royalton / Hilton Riviera and nearby areas.
Hotels in Cancun - Ferry to Puerto Juárez.
Airport - Puerto Morelos and Bahía Petempich.
IMPORTANT: If you schedule incorrectly, you will need to pay the difference for the correct destination or rebook the appropriate product.
Our service is 100% PRIVATE, so you will NOT HAVE TO SHARE the vehicle with anyone else.
If your hotel or Airbnb is not listed, don't worry. When making your reservation, you can provide us with the name of your destination, and we will ensure you get there without any issues.
The private transfer is SAFE for solo travelers, couples, and groups of up to 8 PASSENGERS.
What's Included
Meeting and pickup
Before Your Arrival, we will contact you to provide the MEETING POINT AT THE AIRPORT. Our service is specifically designed for GROUPS arriving on the same flight. If you are arriving on SEPARATE FLIGHTS ✈️ (no more than 2 different flights), please send us all your FLIGHT NUMBERS in advance so we can create a travel ITINERARY and provide you with the CORRECT MEETING POINT at no additional cost. IMPORTANT❗ If you do not inform us in advance, an additional fee of $15 USD will be charged directly at the airport for waiting time or terminal changes. The service is SUBJECT TO THE AVAILABILITY of operators and vans. It is also important to notify us of any FLIGHT CHANGES to ensure a smooth service. In our PRIVATE SERVICE, CUSTOMER SERVICE is our top priority. We strive to provide you with a comfortable and worry-free experience, especially if you are a WOMAN, a SOLO TRAVELER, or traveling with PETS. All our VANS ARE EQUIPPED WITH GPS, ensuring your SAFETY at all times. If you need to make a STOP at a supermarket or another location, please let us know in advance. We can confirm a STOP OF UP TO 15 MINUTES ⏱️ at no additional cost. After that time, a fee of $25 USD per additional hour will apply. This service must be PREVIOUSLY SCHEDULED via email or phone, subject to the availability of our vans. SUPER IMPORTANT: Our PRICE IS PER VAN, not per person. Therefore, if you have DIFFERENT DEPARTURE TIMES ⏰, we cannot send multiple vans at the same cost. If you require ADDITIONAL SERVICES, such as an extra van for a different time, a NEW RESERVATION must be made. Please ensure that you select the correct DESTINATION and PRODUCT before booking. RESERVATIONS THAT DO NOT MATCH THE APPROPRIATE DESTINATION and product WILL NOT BE ACCEPTED ❌ or will incur an ADDITIONAL COST.
What to expect
GUARANTEED PRIVACY
All our transfers are 100% PRIVATE, meaning you will NOT SHARE THE VAN with other passengers.
PERSONALIZED WELCOME
Our friendly staff will greet you at the terminal with a WELCOME BANNER, giving you peace of mind knowing there will be a clear and precise meeting point.
SAFETY ON THE ROAD
Our vans are equipped with GPS, ensuring ACCURATE AND SAFE NAVIGATION.
CHILD SEATS
If you need a child seat, we can provide one for an additional cost of $12 USD for a round trip service.
PRICE PER VAN
Our price is per VAN, not per person. The more people traveling, the MORE ECONOMICAL the service becomes for each passenger.
DIRECT TRANSFER
We do not make stops at other hotels, guaranteeing a DIRECT TRANSFER to your hotel or preferred destination.
SUPERMARKET STOPS
If you need to stop at a supermarket, we can offer this service for an additional cost of $25 USD per hour. Please REMEMBER TO BOOK IN ADVANCE.
ACCURATE DESTINATION SELECTION
Make sure to SELECT THE CORRECT DESTINATION when booking. If the selected service does not match, you will need to PAY THE DIFFERENCE to adjust it to the correct amount.
MULTIPLE TERMINAL PICKUPS
For arrivals with MULTIPLE FLIGHTS, we offer pickups at different terminals for an additional fee of $15 USD.
TIME TOLERANCE
For transfers and departures, a MAXIMUM TOLERANCE OF 10 MINUTES is allowed. After that time, it will be considered a "NO SHOW."
We are committed to providing you with the BEST SERVICE POSSIBLE. If you have any questions or need additional transfers, please do not hesitate to CONTACT US. Book now and enjoy a PRIVATE, SAFE, and COMFORTABLE TRANSFER!
For transfers from HOTEL TO FERRY, we will agree on a PICKUP TIME.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Infants are required to sit on an adult’s lap
- Specialized infant seats are available
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Show more
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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