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Your well-being is our top priority. All of the vehicles are regularly inspected, insured, and meet or exceed local and federal safety regulations.
We operate a modern fleet of clean, well-maintained, air-conditioned vehicles for a smooth and comfortable ride.
Enjoy door-to-door service, with your driver waiting for you upon arrival—no waiting in lines, no stress, no surprises.
Every ride is private, never shared, giving you the comfort and privacy you deserve.
Fair and Transparent Pricing We offer competitive rates with no hidden fees—what you see is what you pay.
Group-friendly pricing: Great value for families or groups traveling together.
We are a legally authorized transportation provider, registered with all relevant tourism and transport authorities in Mexico.
Thousands of happy customers have trusted us for their Cancun airport transportation, earning us top ratings for professionalism, safety, and dependability.
What's Included
Meeting and pickup
Please note all last-minute changes and/or delays are subject to availability and cannot be guaranteed. Pickups to/from multiple airport terminals/hotels and/or flights are not allowed. We do not hold responsibility on affectations from airlines changes, cancelations, delays nor natural conditions affecting your original travel plans, nevertheless, if any of the previous occur, we will work with you to find a convenient alternative. **Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup. Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. If by any chance, you encounter any issues locating your driver please go to any of the following meeting points: - Welcome Bar (Terminal 2 and 4) - Margaritaville Bar (Terminal 3) Your service starts once the first passenger boards the vehicle, allowing a 5-minute courtesy to get going. **Hotel Pickup:** Your pickup time should be confirmed at the time of booking, upon arrival or at least 48 hours prior your departure service. Last minute/same day changes are not allowed, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Departures: Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time. Please present your confirmation or photo ID upon pickup. In order to mark a reservation as a “No-Show”, we will gather evidence such as GPS data and/or location of our driver. All No-Show reservations are non-refundable.
Hotels in Cancun hotel zone and Cancun Downtown area.
What to expect
Instant Confirmation: Once your reservation is complete, you'll receive a confirmation email with your booking details and clear instructions for your arrival.
When you arrive at the airport and wish to be taken to your hotel, you can find our staff waiting for you with a sign with your name. When it is time to leave your hotel, you will be picked up in the lobby of your hotel.
After landing, you’ll go through immigration and customs. Once you collect your luggage, head toward the designated meeting point just outside the terminal. Please avoid time share booths and be wary of illegal taxis that will claim your transportation has already left or that we do not exist (These are known ways of scam).
You’ll be dropped off right at your hotel lobby or main entrance for convenience and safety.
Please provide us with your desired pickup (If any) for departure, all last minute changes are subject to availability.
On your departure day, your driver will meet you at your hotel lobby, please be ready and on time, any communication will be done to the number you provided at the time of booking.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Infants are required to sit on an adult’s lap
- Specialized infant seats are available
- Suitable for all physical fitness levels
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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