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Enjoy a smooth and reliable arrival with Cancun Vacation Experts. Our friendly staff greets you at the terminal with clear signage for easy coordination. Travel in clean, air-conditioned private vehicles—no shared rides or long waits. Licensed drivers with local knowledge ensure a safe and comfortable journey. With exclusive access to the authorized transport zone, you’ll exit the airport quickly. We monitor your flight in real time to adjust for delays or early arrivals, so we’re always on time. Bilingual staff are available on-site to assist in English or Spanish. Parking fees, airport access, and taxes are all included—no hidden costs. Our service is ideal for solo travelers, families, and small groups looking for a dependable, affordable transfer. Whether you're heading to a hotel in Cancun, Playa del Carmen, or the Riviera Maya, we’ll get you there comfortably and on time. Start your trip stress-free with a trusted team ready to assist you from the moment you land
What's Included
Meeting and pickup
Arriving to Cancun: Upon arrival at the Cancun International Airport, after making your tour through the baggage claim and customs area, a Cancun Vacation Experts Representative will be waiting for you outside the terminal holding a banner with your name. Departing Cancun: Please contact our call center to set the pick up time according with your flight itinerary.
What to expect
Start and end your trip stress-free with our reliable private transportation between Cancun International Airport and your hotel.
An English-speaking representative will greet you after clearing customs and assist you with your transfer. For both arrival and departure, please provide the following details when booking:
Airline
Flight Number
Arrival or Departure Time
Hotel Name and Address
Pick-Up Times for Departures
To ensure you arrive at least 2 hours before your flight, pick-up times are scheduled according to the distance from your hotel to Cancun International Airport, as follows:
Hotel Zone Estimated Travel Time Recommended Pick-Up Before Flight
Cancun Hotels (Hotel Zone) 25–30 minutes 3 hours before departure
Costa Mujeres Hotels 40–50 minutes 3.5 hours before departure
Playa Mujeres Hotels 40–50 minutes 3.5 hours before departure
Puerto Juarez Hotels 30–35 minutes 3 hours before departure
Bahia Petempich Hotels 25–30 minutes 3 hours before departure
Puerto Morelos Hotels 35–45 minutes 3.5 hours before departure
Playa Paraiso Hotels 45–55 minutes 3.5–4 hours before departure
Playa del Carmen Hotels 60–70 minutes 4 hours before departure
Akumal Hotels 90 minutes 4.5 hours before departure
Puerto Aventuras Hotels 75–85 minutes 4.5 hours before departure
Bahia Principe Hotels 90–100 minutes 4.5 hours before departure
Tulum Hotels 100–120 minutes 5 hours before departure
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
- Accessible only for folding wheelchairs / Ask for extra cost for vehicles with ramp.
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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