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Our Airport Transfer Van Service provides a seamless and stress-free experience from the airport to your hotel. Here's a summary of what to expect.
Effortless Booking: Convenient booking options, including online, mobile app, or phone, with transparent pricing.
Punctuality: Drivers monitor flight schedules for on-time pickups, ensuring you never have to wait.
Experienced Drivers: Courteous and knowledgeable drivers who assist with luggage and prioritize your comfort.
Spacious Vans: Well-maintained, roomy vans with modern amenities for a comfortable journey.
Competitive Pricing: Upfront, fair quotes with no hidden fees for excellent value.
Wide Coverage Area: Not limited to airports; we transport you to hotels, residences, and more.
Reliability: A track record of punctuality and a commitment to your satisfaction.
Choose our Airport Transfer Van Service for a reliable, convenient, and comfortable journey from the airport to your hotel, setting the tone for a smooth and enjoyable trip.
What's Included
Meeting and pickup
Our vehicle is a white Toyota Hiace with a black Sunroof We meet our clients at the arrival terminal of Jomo Kenyatta International Airport, Nairobi. Our driver will have a paging board with the name of our guest mentioned on it. We meet our clients at the arrival terminal of Wilson Airport, Nairobi. Our driver will have a paging board with the name of our guest mentioned on it.
What to expect
Step 1: The passenger will initiate the booking process, typically through various channels, such as the company's website, mobile app, phone call, or in-person at an airport kiosk.
Step 2: The passenger provides essential details, including their name, contact information, flight details (arrival or departure time), pick-up location (airport terminal), drop-off location (destination address or another terminal), and the number of passengers.
Confirmation:
Step 3: Once the booking information is received, we will confirm the reservation. This often involves sending a booking confirmation email or SMS with trip details, including the driver's name and contact information.
Pick-Up at the Airport:
Step 4: On the day of travel, the passenger arrives at the designated meeting point within the airport terminal, typically near baggage claim or a specific exit.
Step 5: The passenger looks for our company's representative or the driver who is often holding a sign with the passenger's name.
Loading Luggage:
Step 6: Our driver helps the passenger load their luggage into the van, ensuring that all items are securely stored.
Transportation:
Step 7: The van departs from the airport and follows the designated route to the passenger's drop-off location. Our driver may provide information about the journey or answer any questions the passenger has.
In-Transit Amenities:
Step 8: Our van offers amenities such as Wi-Fi, refreshments, and entertainment to make the ride more comfortable.
Arrival at Destination:
Step 9: The van arrives at the specified destination, which can be a hotel, residence, another airport terminal, or any other location as per the passenger's request.
Unloading Luggage:
Step 10: The driver helps the passenger unload their luggage from the van, ensuring all belongings are accounted for.
Payment and Receipt:
Step 11: Payment for the service is typically handled in advance during the booking process. Passengers will receive a receipt or confirmation of payment.
Feedback and Follow-Up:
Step 12: We usually request feedback from the passenger to gauge their satisfaction and identify areas for improvement.
Continuation of Travel:
Step 13: Passengers can continue their journey, whether it involves checking in at a hotel, attending a meeting, or catching a connecting flight from another terminal.
We ensure a smooth and convenient airport transfer experience for passengers, with a focus on punctuality, customer service, and comfort throughout the journey.
Additional info
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Not recommended for travelers with spinal injuries
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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