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Your airport pickup is more than just a ride — it’s a seamless, stress-free experience designed for your peace of mind.
We‘ll guide you step-by-step from booking to hotel drop-off:
✅ Pre-arrival instructions with clear visuals
✅ Driver and vehicle info (with real photos) sent before your trip
✅ Real-time flight tracking — we wait, even if you're early or delayed
✅ On-landing: warm welcome message + live photo of your driver holding your name sign at the arrival hall
✅ 120 minutes free waiting time for a relaxed arrival
✅ Online support throughout your arrival process — in your language
✅ Same professional service available across Mainland China, Hong Kong, and Macau
We are your trusted travel partner — always by your side.
What's Included
Meeting and pickup
Mr. Orange: The Perfect Start to Your Journey Home
Your airport pickup is more than just a ride — it’s a seamless and reassuring service experience. We are with you every step of the way.
How It Works
1. Instant Confirmation & Guide
Once booked, we’ll send a detailed step-by-step guide (with text and visuals) so you know exactly what to expect.
2. Pre-Departure Assurance
We send your driver’s name, phone number, license plate, and a real photo of the vehicle.
(We are one of the few offering real car photos — guaranteeing no surprises!)
3. Flight Monitoring
We track your flight in real time. Whether you land early or late, your driver adjusts accordingly.
4. Warm Welcome upon Landing
The moment you land, you’ll receive a welcome message and a photo of your driver holding a name sign in the arrival hall. No wandering, no confusion.
5. Full Support
From deplaning to customs and baggage claim, our team is online to assist you in your language. Need currency exchange or a SIM card? Let us know in advance.
6. Smooth Transfer
You’ll be escorted to the car and taken to your hotel via the most efficient route.
Choose Your Vehicle
To ensure comfort and enough space for luggage, please select based on your group size:
Luggage Capacity (28" suitcase)
1–2 passengers → Sedan (fits up to 2)
3–5 passengers → 7-seater Minivan (fits up to 5)
6–9 passengers → 14-seater Van (fits up to 9)
10–12 passengers → 19-seater Van (fits up to 12)
13–15 passengers → 33-seater Bus (fits up to 15)
Note
a. ) a 28” luggage size： (L)76cm ×(W) 51cm × (H) 31cm (with combined dimensions not exceeding 158cm).
b.) a folded stroller is considered a piece of checked luggage.
c.) a folded Wheelchair is considered a piece of checked luggage
Extra Luggage Tip:
If you have more bags than listed, please add one extra passenger when booking.
Example: 2 passengers + 3 bags → Select "3 people".
This ensures we assign a larger, more spacious vehicle.
Booking Tips
Accurate Info: Please provide the correct number of travelers and bags for the best match.
Extra Space: Want more legroom? Simply add one more passenger to your booking for a larger vehicle.
Infant Seats: Need a car seat? Leave a note at least 3 days in advance, and we’ll prepare it free of charge.
Service & Fees
Coverage: Includes up to 50 km (covers almost all downtown Guangzhou hotels).
Outskirts Fee: For distant locations (e.g.Panyu ,Nansha...), a small surcharge applies:
Sedan:~CNY 5/km
Larger Vehicles:Slightly higher rates
Transparency: We confirm all details and extra charges in advance. No hidden fees.
⏰ Waiting Time Policy
Free Waiting: 2 hours after your actual landing time.
Overtime Fee: USD 5 / CNY 35 per half hour thereafter.
No-Show Policy: If we cannot reach you within 2 hours of landing, the driver will leave. This is considered a No-Show, and the service will be marked as completed with no refund.
Stay Connected: Please keep your phone reachable. If plans change, contact us immediately — we’re here to help.
Beyond the Transfer
Our service doesn’t end at your hotel. Throughout your stay in Guangzhou — or if you travel to other cities in Mainland China, Hong Kong, or Macau — we are available 24/7 for any questions or assistance.
We are your trusted travel partner — always by your side.
What to expect
step 1:
Once your booking is confirmed, we will promptly contact you with a detailed step-by-step guide (with text and visuals) to ensure you're fully informed about the pickup process.
step 2:
Before your departure, we'll send you all essential details: your driver's name, contact number, license plate, and an actual photo of the vehicle. We are one of the few service providers offering real car photos in advance — a guarantee that the car you see is exactly what you'll get.
step 3:
Before your arrival, we closely monitor your flight in real time. Your driver will be at the airport with a name sign according to your actual landing time, whether your flight is early or delayed — no need to worry.
step 4:
the moment your flight lands, you'll receive a warm welcome message from us along with a photo of your driver holding a name sign in the arrival hall.
Meeting point: the EXIT of "Checked baggage Claim Area"
Once you collect your checked luggage and walk out from the EXIT, you'll recognize your driver right away — no need to wander through the terminal with your luggage, unsure where to go.
step 5:
From deplaning to clearing customs and retrieving your baggage, our team will be online to guide and assist you in your language. If you need to exchange currency or buy a SIM card, let us know in advance — your driver can assist at the airport before heading to the car.
step 6:
You’ll then be escorted to the parking area and driven to your hotel via the most efficient route.
And remember:
We offer 2 hours free waiting time in airport, counting from the airplane actual landing time( it usually takes customers 1 - 1.5 hours to disembark from the airplane, go through immigration, collect their checked luggage, and then walk out of the EXIT to meet the driver. By providing 2 hours of free waiting time, passengers can feel relaxed and un-rushed.)
During your travel in China:
our service doesnt end when the transfer is over. Throughout your stay in Guangzhou — and even if you travel to the other cities in China— we remain available anytime for any questions or assistance. We offer the same reliable, professional transfer and private car services across Mainland China, Hong Kong, and Macau.
We are your trusted travel partner — always by your side.
Additional info
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Specialized infant seats are available
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
Additional info
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Specialized infant seats are available
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Booking Note: Each traveler includes 1 checked suitcase(≤28") . Please count every extra suitcase as an additional passenger. thank you
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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