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You will receive photos of the driver and vehicle in advance. This is a service that only our company can provide. You can rest assured that the driver and vehicle who will serve you on the day will not be switched by the last minutes with any excuse.
Choose us, to receive the photo of the car and vehicle in advance, to avoid any unexpected situations and fall into traps, such as encountering an unprofessional and rude driver or an unexpected old car which is completely different with your booking.
Choose us,enjoy a hassle-free departure, ride comfortably in an air-conditioned and NON-smoking vehicle with ample room for your luggage. Your professional and courteous driver will be waiting for you at your hotel and will help you with your bags. We provide 7*24 hours English speaking customer service. with free cancellation up to 24 hours in advance, you can book with confidence.
What's Included
Meeting and pickup
3 steps to meet Mr orange driver: 1. Before departing from Guangzhou, you are advised to check the information below. All information will be updated only 24 hours ahead of your departure date. • Driver’s name • Driver’s photo • Driver’s contact Number • Vehicle’s plate Number • Vehicle’s branding 2. Departure Guangzhou • We suggest that you arrive at the railway station one hour in advance. • Our customer service will share the driver's location one hour ahead the hotel pickup time • Driver will be ready at your hotel 10 minutes in advance • Driver will be wait for you in the hotel lobby by holding Mr Orange sign and your name 3. Driver Service • The trunks of our vehicles are spacious enough for you luggage. • Our vehicles are equipped with Wi-Fi , GPS devices, please ask your driver if you need them. • We provide baby seats and booster seat for free. Please let us know 3 days in advance if you need one. • Our vehicles are equipped with Car Air Purifier, We ensure the density of pm2.5 is under 100 in car.
What to expect
STEP 1: Our customer service team will recommend the departure time from the hotel based on the estimated departure time of your train.
STEP 2: Our customer service team will leave a message to you through the Viator platform to confirm the hotel departure time and provide you with information about the driver and vehicle.(includs information below：
• Driver’s name
• Driver’s photo
• Driver’s contact Number
• Vehicle’s plate Number
• Vehicle’s branding
On the departure day:
STEP 3: The driver will arrive at the hotel 15 minutes earlier than the agreed departure time. Our customer service team will notify you that the driver is ready to depart.
STEP 4: The driver will be waiting at the hotel entrance with a pick-up sign displaying your name and our company logo.
STEP 5: The driver will assist you with your luggage and ensure that you arrive at the railway station departure level on time in a clean and comfortable vehicle.
STEP 6:If you will take a business class seat, please let us know, we will drop off you to the specific entrance for business class passengers.
STEP 7: The journey from the hotel to the railway station takes approximately 1 hour by car.
SERVICE completed
Additional info
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Specialized infant seats are available
- Transportation options are wheelchair accessible
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Additional info
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Specialized infant seats are available
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
You can cancel up to 24 hours in advance of the experience for a full refund.
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