⚠️ Viator voucher is only a booking confirmation, not a boarding pass.
Night Cruise (skip the line):Go to the meeting point at the scheduled time and show your voucher and name to staff to exchange for a paper boarding pass; no need to queue at ticket machines.
Boarding details will be sent before the event. Check Viator messages and provide a valid WhatsApp number.
Night Cruise (no advance exchange): You will receive an 8-digit code. Bring it and all passengers' passports to the pier counter for your boarding pass.
Note: Onboard seating is not included; buy on-site.
Boarding: Arrive at least 30 minutes before departure.
Day Cruise (11:00–18:00): exchange by 15:00.
Exchange Areas:
Daytime (before 17:00): Zone 1, No. 481 Zhongshan East 2nd Road
Nighttime (after 17:00): Zone 2, No. 551 Zhongshan East 2nd Road
Dragon Boat Buffet: Zone 3, No. 99 The Bund
Transport:
Taxi to "Shiliupu Pier." Subway Line 10/14 to "Yuyuan Garden Station," Exit 7, walk 10 minutes.
How to Use: Redeem tickets with a valid ID and the electronic voucher. Ticket Collection Points: Night Cruise: After 6:00 PM: Pier 2, Shiliupu Wharf (No. 551, Zhongshan East 2nd Road). Collection Times: Night Cruises: 10:30 AM - 8:00 PM.
Shiliupu Marina
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For a full refund, cancel at least 24 hours before the scheduled departure time.
You can cancel up to 24 hours in advance of the experience for a full refund.
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