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Many companies promise to take you from one place to another.
WAOOTOURS cares about how you feel along the way.
Enjoy a private, well-organized, and stress-free transfer in a 2025 model van: modern, comfortable, and meticulously maintained. We are a fully licensed and insured company with all required permits, so you can relax with complete confidence.
We are a small, local Miami team, not a call center. From the moment you book, you are in direct contact with us, and we follow your trip personally. If something comes up, you'll always talk to a real person who knows your booking.
We are clear from the start: our conditions are simple and transparent, with no surprises. And when the unexpected happens, like a delayed flight, we talk it through with you and find the best solution together.
From the welcome with a name sign to your final destination, every detail is handled with care.
What's Included
Meeting and pickup
This transfer covers pickups and drop-offs at Miami International Airport (MIA) and PortMiami, and at hotels and private residences in the following areas only:
Downtown Miami & Brickell · Miami Beach & South Beach · Wynwood & Design District · Coral Gables & Coconut Grove · Doral & Miami Springs · Key Biscayne
Locations outside these areas (e.g., Aventura, Sunny Isles, Kendall, Fort Lauderdale, Homestead, the Florida Keys, Palm Beach) are not included. Please contact us before booking for a custom quote. We are unable to pick up at airports other than MIA, including in case of flight diversions.
Please provide the full pickup address, pickup time, number of passengers, and number of pieces of luggage at the time of booking. For airport pickups, please also provide your airline and flight number, so we can track your flight in real time.
When you arrive at the airport or port, your private driver will be waiting with a sign showing your name — no stress, no searching. In case of flight delays or operational circumstances, we may arrange a curbside pickup instead, with clear instructions sent in advance.
If any details are missing at the time of booking, we will contact you to confirm them before your service.
Guests must provide their preferred pick-up time after booking
What to expect
After completing your booking, you will receive immediate confirmation of your private transfer service. The price is all-inclusive, with no hidden fees. Any optional extras (such as additional waiting time) are clearly listed in the "Exclusions" section.
2. All-Inclusive Private Service
The transfer is fully private and personalized. We operate transfers between Miami International Airport (MIA), PortMiami, hotels, and private residences within our service area (see "Additional pickup details").
3. Trip Details and Real-Time Tracking
We collect your flight or cruise details to track it in real time. Pickup times are adjusted at no extra cost for delays of up to 2 hours, subject to the conditions described in point 9.
4. Welcome at the Meeting Point
Your driver will be waiting inside the airport or terminal, holding a sign with your name, for an easy and stress-free meeting. In case of flight delays or operational circumstances, we may arrange a curbside pickup instead, with clear instructions sent in advance.
5. Free Waiting Time Included
The service includes complimentary waiting time after landing:
45 minutes for domestic flights and 90 minutes for international flights.
6. Luggage Assistance
We take care of loading and unloading your luggage, so you don’t have to worry about a thing.
Please note that the number of pieces of luggage must be provided at the time of booking.
7. Comfortable, Direct Transfer
Enjoy a comfortable and private transfer directly to your final destination.
8. Arrival at Your Destination
The service ends at the location selected by the traveler, in a timely, safe, and stress-free manner.
9. Flight Delays & Diversions
Delays of up to 2 hours are adjusted at no extra cost, provided the new arrival time does not conflict with another confirmed service. In that case, we will offer an alternative pickup time within 90 minutes of landing (or, where available, a replacement vehicle). If you decline it, 50% of the price is refunded; if we cannot offer any alternative, you receive a full refund.
For delays over 2 hours, pickup is subject to availability.
We operate at MIA only and cannot pick you up at a diverted airport. If you don't reach the booked airport, the booking is a no-show and non-refundable. Please keep your phone reachable on arrival day.
Additional info
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
- Infant seats available upon request. Please reach out to us for more details.
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Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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