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Travel with peace of mind from the moment you land. Our transportation service is designed to be efficient, reliable, and fully personalized. Unlike standard shuttles, we offer direct pick-up at the airport or hotel, with no unnecessary stops or delays. Our team tracks your flight in real time to ensure we’re there when you arrive—even if your flight is early or delayed.
You’ll be greeted by a professional bilingual driver holding a sign with your name and escorted to a clean, air-conditioned vehicle. We communicate with you throughout the process, ensuring clear instructions and easy coordination, especially at the busy Cancun International Airport with its four terminals.
Whether you’re traveling solo, as a couple, or with a group, we guarantee punctuality, comfort, and safety. With transparent pricing, attentive service, and excellent communication, this is the stress-free way to start or end your vacation.
What's Included
Meeting and pickup
For airport pickups, travelers will be met at a designated meeting point near their arrival terminal at Cancun International Airport. Since there are four different terminals, the exact meeting point will depend on your flight information. That’s why it is essential to provide your flight number and airline when booking, so we can determine the correct terminal and ensure a smooth pickup. Once you land and are ready to be picked up, one of our agents will stay in contact with you to coordinate the meeting point—located just a short walk from your arrival area. Your driver will arrive within 5 to 10 minutes, holding a banner with your name for easy identification and a hassle-free boarding experience. For hotel-to-airport transportation, your driver will arrive punctually at the requested time, and you will be picked up outside the hotel lobby for direct transfer to the airport.
What to expect
1. Reservation Confirmation
Once your booking is completed, you will receive a confirmation email. Please make sure to provide your flight information (airline and flight number) or your hotel name and pickup time, depending on the direction of your transfer.
2. Flight Monitoring (Airport Pickups)
Our team will monitor your flight in real time to know your exact arrival time and terminal at Cancun International Airport. There are four terminals, so this step is essential to coordinate your pickup efficiently.
3. Meeting Point Coordination
Once you land and are ready to be picked up, one of our agents will contact you via message or phone to send the exact location of your meeting point, which will be just outside your terminal.
4. Driver Arrival
Your driver will arrive within 5–10 minutes at the confirmed meeting point. Look for someone holding a banner with your name, ready to assist you with your luggage and escort you to the vehicle.
5. Hotel Drop-Off
Sit back and relax while we take you safely and comfortably to your hotel in Cancun, the Riviera Maya, Playa del Carmen, or Tulum.
6. Hotel-to-Airport Transfers
For departures, your driver will arrive on time at the scheduled pickup hour, directly outside the hotel lobby. You will then be transported to the correct terminal at the airport with plenty of time for your flight check-in.
Additional info
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Specialized infant seats are available
- Suitable for all physical fitness levels
Tags
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
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Cancellation Policy
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
Rating
You can cancel up to 24 hours in advance of the experience for a full refund.
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