We have a 24/7 customer support system at any time. If customers need any help outside the service, we will still support and advise. Ensure customers have all the necessary information and can travel comfortably and safely in Vietnam.
Our operator will contact you 1 day before your service and provide all the necessary information such as vehicle plate number, driver phone number, vehicle brand and reconfirm with you the suitable time or if you have any changes. The driver will contact you 30 minutes before your departure, and when he arrives at the pick up point he will write down your name and the last 3 digits of your phone number on the pick up board and wait for you in front of your hotel or in front of the pick up point you have informed. The driver will reconfirm all the information on the ticket with you before departure to avoid any confusion. If you cannot find the driver, you can call directly via hotline +84333161404, we will respond immediately, 24/7 anytime you need.
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For a full refund, cancel at least 24 hours before the scheduled departure time.
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You can cancel up to 24 hours in advance of the experience for a full refund.
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