Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Comfortable and spacious rooms
Cons:
Poor soundproofing
Slow dining service
Check-in experience issues

Categories

Cleanliness
8.55
Room felt dated and in need of refurbishment.
Service
9.05
Some staff appeared new and not fully trained, but generally helpful.
Location
9.55
Excellent location right next to Mirabel Schloss, walkable to all visitor highlights.
Room Quality
8.55
Room was large with good amenities but needed updates.
Amenities
9.05
Good amenities but did not meet all expectations.
Value for Money
8.55
It is expensive but a real 5 stars hotel.
Food and Beverage
8.05
Dining service was extremely slow, affecting overall satisfaction.
Overall Experience
9.05
Overall experience impacted by noise issues and service speed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:24

Property Description

Luxurious Accommodation
The Sheraton Grand Salzburg Hotel boasts modern and classic rooms and suites with Sheraton Signature beds and spacious bathrooms, ensuring a comfortable stay.

Gourmet Dining Options
Indulge in a culinary journey at the hotel's two restaurants - taste.it offering Italian delicacies and Mirabell & Terrace serving local dishes. Don't forget to unwind at the Piano Bar with a selection of cocktails and snacks.

Wellness and Recreation
Relax and rejuvenate at the on-site fitness center with a sauna and steam bath, or take a short walk to the Paracelsus Bad & Kurhaus for additional wellness facilities.

Experience luxury and convenience in the heart of Salzburg at Sheraton Grand Salzburg Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZG

Property Policies

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 75 per person per night when using an existing bed.
    People no matter the age stay for € 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 26 per day.

Location

Guest Reviews

8.8
Based on 785 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.55
Room Quality: 8.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
M
Mike • couple • gb
10
Pros:

Clean

Cons:

Nothing

2026-02-14 • via Nuitee
W
Waldir • family_with_children • br
10
2026-02-13 • via Nuitee
Y
Yayan • couple • cn
9
Pros:

Beautiful room and great service. The Italian restaurant downstairs is strongly recommended not only for the food but always for the nice staff Cecilia.

2026-02-10 • via Nuitee
I
Irmgard • couple • at
10
Pros:

Wir haben ein Zimmer im letzten Stock erhalten mit Zutritt zur Clublounge, die all unsere Wünsche mehr als erfüllt hat und das alles im Preis inbegriffen! Uns hat der Aufenthalt wahnsinnig gut gefallen und wir hoffen sehr auf eine baldige Wiederholung.

2026-02-09 • via Nuitee
S
Sara • family_with_children • it
9
Ottimo posto
Pros:

Tutto

Cons:

Nulla

2026-01-29 • via Nuitee
D
David • family_with_children • gb
9
TOP ST\ZY IN AN EXCEL;ENT HOTEL
Pros:

VERY GOOD SELECTION WITH EVERYTHING FRESHLY PREPARED

2026-01-23 • via Nuitee
N
Natalie • solo_traveller • pt
8
Pros:

Camas muito confortáveis, quartos espaçosos, espaços comuns limpos.

Cons:

O pequeno-almoço não tem boa relação qualidade-preço, é pouco variado e a fruta não é particularmente fresca.

2026-01-22 • via Nuitee
A
ashish • extended_group • om
10
Value for money with excellent customer service
Pros:

Excellent, knowledgeable & friendly staff and a special mention goes for Erdi, who was going out of his way to help if anything needed.

2026-01-22 • via Nuitee
O
Oliver • couple • de
8
2026-01-20 • via Nuitee
H
Helmut • couple • at
10
2026-01-20 • via Nuitee
J
Johann • family_with_children • at
6
Schönes Hotel in guter Lage,
Cons:

Leider war das 3 Bett nicht vorbereitet!! Heizung war auch sehr kühl eingestellt!! Bedienung war nicht ersichtlich! Sonst soweit alles in Ordnung!

2026-01-20 • via Nuitee
F
Fernando • solo_traveller • es
8
2026-01-19 • via Nuitee
Y
Yanbo • family_with_children • cn
2
Disgusting, don't go there.
Pros:

Good location.

Cons:

When I made the reservation, I marked that I prefer a room facing south and far from the noise. I arrived just before 3 pm, one of the earliest to be registered, so there must be suitable rooms. However, the staff assigned me a room on the lowest floor (with outdated decoration, unlike the upper, newly modeled ones), facing the north street, and the closest to the lifts. I don't understand why. Because we are Asian? Haven't we paid the hotel the same price as others? Does my request hold any significance for you? We felt discrimination, which was a special "welcome" from this beautiful city. Even if you are in another color, you can also try. But mind that there will be something they won't tell you, until you occasionally discover by yourself.

当我预订时，我已注明希望入住朝南且远离噪音的房间。我于下午3点前片刻办理入住手续，是当天最早抵达并办理入住的客人之一，因此应该有合适的房间。但工作人员却给我安排了底层的房间（装修陈旧，与楼上新装修的房间完全不同），朝北街道，且距离电梯最近。我不明白为什么。难道因为我们是亚洲人？难道我们没有和其他客人支付相同的房费吗？我的要求对你们来说意味着什么？我们感到受到了歧视，这是一种糟糕的体验。即使你属于其他种族，也可以尝试。但请注意，他们可能不会告诉你某些事情，直到你偶然自己发现。

2026-01-19 • via Nuitee
G
Gaby • couple • at
9
Komfortables Hotel mit sehr gutem Personal
Pros:

Gute Infrastruktur - gutes Frühstück - ansprechende kleine Speisekarte in der Bar - ausgezeichnete restaurantleitung schönes Zimmer mit Terrasse

2026-01-19 • via Nuitee
D
David • couple • ch
9
Pros:

Der Service an der Piano-Bar war sehr aufmerksam und man hat auch nach 23:00 Uhr, nach den Aufführungen an den Festspielen, etwas warmes zu Essen bekommen.

2026-01-19 • via Nuitee
M
Maria • extended_group • it
8
Pros:

La struttura bella ma la posizione non proprio centrale

Cons:

La persona che si occupa dei bagagli e dell’auto non è affatto accogliente

2026-01-19 • via Nuitee
U
Ulrike • couple • at
10
2026-01-19 • via Nuitee
L
Lidia • family_with_children • gb
10
One of the best hotel stays
Pros:

Hotel personnel was extremely helpful, they noticed my daughter is not feeling well and and offered at their wn initiative to prepare the room couple of hours prior to checking in time. It was very unexpected and helpful on their behalf.

2026-01-18 • via Nuitee
Y
Yifi • couple • il
10
2026-01-15 • via Nuitee
S
Sylvia • solo_traveller • sk
10
2026-01-13 • via Nuitee