Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Comfortable and spacious rooms
Cons:
Poor soundproofing
Slow dining service
Check-in experience issues

Categories

Cleanliness
8.55
Room felt dated and in need of refurbishment.
Service
9.05
Some staff appeared new and not fully trained, but generally helpful.
Location
9.55
Excellent location right next to Mirabel Schloss, walkable to all visitor highlights.
Room Quality
8.55
Room was large with good amenities but needed updates.
Amenities
9.05
Good amenities but did not meet all expectations.
Value for Money
8.55
It is expensive but a real 5 stars hotel.
Food and Beverage
8.05
Dining service was extremely slow, affecting overall satisfaction.
Overall Experience
9.05
Overall experience impacted by noise issues and service speed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:24

Property Description

Luxurious Accommodation
The Sheraton Grand Salzburg Hotel boasts modern and classic rooms and suites with Sheraton Signature beds and spacious bathrooms, ensuring a comfortable stay.

Gourmet Dining Options
Indulge in a culinary journey at the hotel's two restaurants - taste.it offering Italian delicacies and Mirabell & Terrace serving local dishes. Don't forget to unwind at the Piano Bar with a selection of cocktails and snacks.

Wellness and Recreation
Relax and rejuvenate at the on-site fitness center with a sauna and steam bath, or take a short walk to the Paracelsus Bad & Kurhaus for additional wellness facilities.

Experience luxury and convenience in the heart of Salzburg at Sheraton Grand Salzburg Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZG

Property Policies

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 75 per person per night when using an existing bed.
    People no matter the age stay for € 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 26 per day.

Location

Guest Reviews

8.8
Based on 866 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.55
Room Quality: 8.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
C
Chindavan • family_with_children • au
4
We probably wouldn’t stay there again but would dine at the Grand Sheraton Salzburg.
Pros:

Location was great and the staff at the breakfast and piano bar restaurant were probably the best thing about the hotel. Particularly at Piano bar, excellent service and dining experience.

Cons:

The receptionist staff was probably the worse we experienced. The female receptionist who greeted us on arrival told us we could book breakfast at reception anytime for a reduced fee of $30 euro and pay $37 if we don’t book. About 2 days into our stay we decided to request at reception (we spoke to a blonde female staff) to book us breakfast for the last 2 mornings. She said no problem and that she will book it for us. When we turned up at breakfast they said they had no booking. That night we enquired at the reception about the miscommunication with booking and the male staff was quite unhelpful and rude. He clarifies that we did not have a booking and cannot just book whenever we want making us feel like we did something wrong when it was all three staff at reception telling us different things. We found every request we made very slow and unclear. It was the worse reception experience we’ve ever had travelling and the rate we paid we expected basic standards to be met. The female staff were friendly at reception but their advice was unreliable! Another negative experience was the cleaning service of our two rooms. After 2 nights and we still had 4 nights remaining, we ran out of body wash in the shower and tissues in the bathroom, but they were not replenished. We had to make a request for them to be replenished. Floors always felt dirty, sometimes we get a bottle of water and most times we didn’t after the cleaners have been there. Again, the service was unreliable and inconsistent.

2026-07-25 • via Nuitee
H
Hideyuki • couple • jp
9
2026-07-25 • via Nuitee
S
SALEM • family_with_children • qa
10
2026-07-24 • via Nuitee
K
Khalid • family_with_children • sa
5
2026-07-24 • via Nuitee
L
Laszlo • solo_traveller • ro
9
2026-07-23 • via Nuitee
K
Khalid • family_with_children • qa
5
مش لا بد
Pros:

الموقع

Cons:

النظافه

2026-07-22 • via Nuitee
M
Masafumi • family_with_children • de
10
2026-07-22 • via Nuitee
O
Odyssey246452 • Family
10
Great location
Pros:

We had an absolutely wonderful stay at the Sheraton Grand Salzburg! From the moment we arrived, the staff was very welcoming, professional, and kind.
The hotel is well maintained. Our room was spotless, spacious, and well equipped. The beds were very comfortable, and the overall atmosphere was elegant yet relaxing.
The location couldn't have been better. It's right next to the beautiful Mirabell Gardens and within easy walking distance of Salzburg's charming Old Town, the famous castle, Mozart house, making it the perfect base for exploring the city.
The hotel provided complimentary umbrellas when it rained, allowing us to continue sightseeing. Every aspect of our stay exceeded our expectations and made this one of the highlights of our trip. We would absolutely stay here again and highly recommend the Sheraton Grand Salzburg to anyone visiting Salzburg!

2026-07-21 • via Tripadvisor
A
Alanna • couple • de
10
Pure luxury
Pros:

Great location, expensive but worth every cent for the qaility of the rooms and service. We were able to relax and revive after a long trip.

Cons:

Nothing!

2026-07-20 • via Nuitee
E
Elizabeth • couple • au
8
2026-07-20 • via Nuitee
L
Leonid • couple • us
9
2026-07-18 • via Nuitee
M
Mohammad • solo_traveller • ae
9
2026-07-18 • via Nuitee
0
0msw • Family • Westfield, Hamilton County, Indiana
10
Lovely stay in Salzburg! Want to go back!
Pros:

Stayed two nights during a heat wave. We loved the AC which as Americans have to have. My husband and I stayed in the suite. We loved having our own bathrooms. Our teenagers had a lovely room too. Perfect location right next to Mirabelle Gardens. Just a 15 min walk to Old Town. Beautiful decor. Amazing breakfast. Very clean. Worth the money. We also really enjoyed the lounge we had access too.

2026-07-17 • via Tripadvisor
L
Luz Marina • solo_traveller • br
10
Impecável
Pros:

Serviço impecável. Quarto confortável e muito bem limpo. Localização maravilhosa. Fizemos grande parte dos monumentos e museus a pé, dada a proximidade

Cons:

Nada a reclamar

2026-07-17 • via Nuitee
S
Sulaiman • couple • sa
10
2026-07-16 • via Nuitee
T
tali • extended_group • il
9
Pros:

החדרים גדולים ומרווחים , נקי מאוד, צוות הקבלה מקסים

Cons:

הכל אהבנו

2026-07-15 • via Nuitee
C
Carlos • couple • br
10
Ótimo hotel em Salzburgo
Pros:

Conforto do quarto e educação dos funcionários

Cons:

Nada

2026-07-14 • via Nuitee
I
Ihor • couple • ua
7
2026-07-14 • via Nuitee
D
Deepak • family_with_children • us
10
Great, friendly staff. Helped us and the kids through wonderful service throughout, especially the breakfast.
Pros:

Excellent condition of the property and the location. Right next to Mirabel Palace and the Sound of Music Tour. Loved it!

2026-07-13 • via Nuitee
A
Abdulrhman • family_with_children • qa
10
Pros:

كل شي كان جميل تعامل الموظفين جميل جداً

2026-07-13 • via Nuitee