Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Comfortable and spacious rooms
Cons:
Poor soundproofing
Slow dining service
Check-in experience issues

Categories

Cleanliness
8.55
Room felt dated and in need of refurbishment.
Service
9.05
Some staff appeared new and not fully trained, but generally helpful.
Location
9.55
Excellent location right next to Mirabel Schloss, walkable to all visitor highlights.
Room Quality
8.55
Room was large with good amenities but needed updates.
Amenities
9.05
Good amenities but did not meet all expectations.
Value for Money
8.55
It is expensive but a real 5 stars hotel.
Food and Beverage
8.05
Dining service was extremely slow, affecting overall satisfaction.
Overall Experience
9.05
Overall experience impacted by noise issues and service speed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:24

Property Description

Luxurious Accommodation
The Sheraton Grand Salzburg Hotel boasts modern and classic rooms and suites with Sheraton Signature beds and spacious bathrooms, ensuring a comfortable stay.

Gourmet Dining Options
Indulge in a culinary journey at the hotel's two restaurants - taste.it offering Italian delicacies and Mirabell & Terrace serving local dishes. Don't forget to unwind at the Piano Bar with a selection of cocktails and snacks.

Wellness and Recreation
Relax and rejuvenate at the on-site fitness center with a sauna and steam bath, or take a short walk to the Paracelsus Bad & Kurhaus for additional wellness facilities.

Experience luxury and convenience in the heart of Salzburg at Sheraton Grand Salzburg Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZG

Property Policies

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 75 per person per night when using an existing bed.
    People no matter the age stay for € 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 26 per day.

Location

Guest Reviews

8.8
Based on 800 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.55
Room Quality: 8.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
N
Nicole • family_with_children • de
10
Pros:

Alles ☺️

2026-03-01 • via Nuitee
N
Nicole • couple • be
7
Niet voor herhaling vatbaat
Pros:

Locatie

Cons:

Sfeer

2026-02-28 • via Nuitee
M
Miloslav • family_with_children • cz
9
Pros:

Výborná snídaně, velmi slušný pokoj, velmi příjemný personál.

2026-02-28 • via Nuitee
A
Anisa • extended_group • nl
9
Comfortabel hotel
Pros:

Locatie

2026-02-26 • via Nuitee
B
Brenda • couple • ie
8
I would stay again
Pros:

Good location and helpful staff. Didn’t eat in restaurant but bar food good.

Cons:

A couple of issues with room on arrival. Safe not working, sink stopper stuck and room phone not working. All issues were resolved by next day

2026-02-26 • via Nuitee
M
Margit • family_with_children • at
10
Pros:

Zimmerservice

2026-02-24 • via Nuitee
S
Silvia • family_with_children • at
8
Pros:

tolles Frühstück, sehr nettes Personal, hat die Erwartungen erfüllt und ist in Zentrumsnähe

2026-02-24 • via Nuitee
D
Dmitry • family_with_children • pl
9
Pros:

A nice 5* hotel in a great location at a reasonable price. Impressive lobby area, underground parking and comfortable rooms.

Cons:

No swimming pool and sauna. Some waiters at the main restaurant are not up to 5* standard, while the restaurant itself is overpriced for what it is.

2026-02-24 • via Nuitee
J
Julietta • family_with_children • cy
10
Very pleasant stay, will stay here again when in Salzburg.
Pros:

Perfect location and lovely restaurant.

Cons:

Nothing

2026-02-23 • via Nuitee
A
Andrea • couple • de
10
2026-02-22 • via Nuitee
M
MrsPiket • Couples • Rotterdam, South Holland Province
10
Top quality hotel & friendly service
Pros:

Like in 2025 we choose Sheraton Grand for the 2026 Mozartwoche. Service is exceptionally good and friendly. Sauna and gym recently were completely renovated. Upgraded to a junior suite. Our comfortable room had a desk & chair, bench, 2 club-chairs & coffee-table, TV, wardrobe with safe, tea & Nespresso facility and fridge, wardrobe with ironing facility, and an excellent kingsize bed. We had a nice bathroom with double washbasin, bath, shower, bidet & separate toilet. All was impeccably clean. The buffet breakfast again was excellent. The club-lounge at floor 7 offers finger-food and drinks. Sheraton Grand Salzburg is a most comfortable hotel. Highly recommended.

2026-02-16 • via Tripadvisor
M
Mike • couple • gb
10
Pros:

Clean

Cons:

Nothing

2026-02-14 • via Nuitee
W
Waldir • family_with_children • br
10
2026-02-13 • via Nuitee
Y
Yayan • couple • cn
9
Pros:

Beautiful room and great service. The Italian restaurant downstairs is strongly recommended not only for the food but always for the nice staff Cecilia.

2026-02-10 • via Nuitee
I
Irmgard • couple • at
10
Pros:

Wir haben ein Zimmer im letzten Stock erhalten mit Zutritt zur Clublounge, die all unsere Wünsche mehr als erfüllt hat und das alles im Preis inbegriffen! Uns hat der Aufenthalt wahnsinnig gut gefallen und wir hoffen sehr auf eine baldige Wiederholung.

2026-02-09 • via Nuitee
S
Sara • family_with_children • it
9
Ottimo posto
Pros:

Tutto

Cons:

Nulla

2026-01-29 • via Nuitee
D
David • family_with_children • gb
9
TOP ST\ZY IN AN EXCEL;ENT HOTEL
Pros:

VERY GOOD SELECTION WITH EVERYTHING FRESHLY PREPARED

2026-01-23 • via Nuitee
N
Natalie • solo_traveller • pt
8
Pros:

Camas muito confortáveis, quartos espaçosos, espaços comuns limpos.

Cons:

O pequeno-almoço não tem boa relação qualidade-preço, é pouco variado e a fruta não é particularmente fresca.

2026-01-22 • via Nuitee
A
ashish • extended_group • om
10
Value for money with excellent customer service
Pros:

Excellent, knowledgeable & friendly staff and a special mention goes for Erdi, who was going out of his way to help if anything needed.

2026-01-22 • via Nuitee
O
Oliver • couple • de
8
2026-01-20 • via Nuitee