Holiday Inn University Plaza-Bowling Green by IHG

Awesome wait staff, cleanliness. The room was very nice.

I was there for the Baptist General Association conference. I would rather have an iron and an ironing board instead of a steamer because there’s nowhere really to hang your clothes to do the steaming. Also, if the steamers are replacing the iron and iron boy, it would be nice to have one already in your room instead of having to go to the desk to ask for one or to call down for one.It would also be helpful if the hostess would tell you where your ice compartment is located on each floor. It would also be helpful to have a menu of the dining room area in the rooms so customers could know when the dining room is open and close.

Nice bed and clean room! Downfall was the ice maker was on a different floor along with the microwave, Also went while they were renovating which was kind of annoying, The bathroom sink wouldn’t drain and pool said it was heated but water was very cold. If you don’t mind taking a hike for ice or using the microwave and swimming in a cold pool this hotel is for you.

Friendly staff. Clean even with construction.
Our bathroom sink did not drain well. We called twice but no one ever arrived. The next morning getting ready was difficult. At the front desk they said it had been reported as “fixed”. No apology.

The hotel is undergoing renovations but we were not put out even a little bit. Everything was clean, organized, and upbeat. Room? So comfortable. The pretty & warm young ladies at the breakfast were among the nicest people I’ve ever met!

The rooms were fantastic, but because of renovations, the breakfast was not set up as well as it has been in the past. Maybe the time we visit the renovations will be completed and looking and running beautifully.

Great location. Nestled among restaurants and shops. Under renovation, which made it difficult to enjoy. Paint fumes in atrium/lobby so we could not hang out there. Makeshift restaurant in a conference room. Our ADA room was close to the elevator - a plus...but…the bathroom and shower had NO grab bars at all. The automated handicap entry doors from the parking lot did not work. We were surprised to be charged $8 daily parking. Overall, it was nice and will be better when renovations are completed.

The hotel was still under construction from a remodel. When we arrived it smelled like sealant or paint. The smell was in the common space not in the room. The Google Chrome cast that each room had did not work very well. Was only able to get that to work once in the four days we were there. The staff was all very friendly. My wife and I stayed here because of a car club event that was held at the hotel. The outside grounds were a great place for this. The hotel was close to a couple restaurants and firehouse pizza delver and was very good.

Friendly, easy check in, extremely clean, lovely lobby, great design and renovation. Comfortable bed and high quality linens. Large bathroom. We did not eat breakfast but it smelled delicious!

Very spacious rooms, nice place to walk inside, outside, and inside gym was nice. Kids enjoyed pool

Great location that we have used many times, our preferred place to stay when we are in Bowling Green.
Staff did an awesome job trying to accommodate everyone while being very limited due to the major hotel renovation
currently taking place.

When we had an issue it was dealt with promptly and professionally even with the husband and son being very upset. I appreciated everything they did for us. Pool was great. Breakfast was fair to good. Will be back next year.

Plenty of parking for my truck and trailer, the hotel was clean and the staff was professional and friendly.

Great accessibility, beds, bathroom & amenities, wonderful breakfast. Kind staff.

The hotel is in the process of being renovated, so many things were in flux. As an example, they had a meeting room setup as a makeshift restaurant and bar, so options were limited and lacking ambiance, but that is temporary. My room was great, very clean, comfortable, and well appointed. And the best part, this is the best hotel in the area and had the lowest rate, probably because of being in renovation mode. Apparently this property is going to be converted to a Crowne Plaza once the upgrades are completed.

Hotel is under renovation and VERY nice now. Staff is very friendly, a few seems to have some issues…beds are comfy and rooms are quiet. AC units are very loud, but basically is white noise. Breakfast was pretty good for a makeshift kitchen and dining since that part was not done. Overall 10/10 for the price!!

Very clean hotel with hospitable staff! Here every July for the same Conference and they never disappoint.

I would have given this a four, however the construction was very annoying and the rooms missing small things. I understand the hotel is renovating but they do start around 7:30am. I like the improvements being made. The staff could work on customer service a bit.

Beautiful hotel -even with construction.