SureStay Hotel by Best Western Bowling Green North

Hotels
•
SureStay Hotel by Best Western
7.1 (359 reviews)
700 Interstate Dr , Bowling Green , US
+1 270-781-5200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location for events/near highway
Affordable / good value for short stays
Comfortable beds
Some guests report fast check‑in and friendly staff
Quiet with ample parking
Cons:
Frequent absence of in‑room coffee makers and limited breakfast
Cleanliness issues: stained/gray towels, dirty floors, musty smells, reports of cockroaches
Room maintenance problems: AC, outlets, sink drainage, bathroom door issues
Inconsistent service (some rude front desk interactions)
Limited TV offerings and other basic amenities

Categories

Cleanliness
6
Mixed reports: several guests praised the hotel as "very clean" while many others reported dirty floors, gray/tan/stained towels, musty smells and even cockroaches — overall a below‑average but not uniformly poor cleanliness record.
Service
8.2
Mostly positive service experiences (easy booking, friendly staff, fast check‑in) but multiple reports of rude front desk employees and at least one major service failure (assigned a smoking room despite reservation) — overall service leans positive with notable exceptions.
Location
8.8
Consistently praised: convenient for events, close to highway/venues, large parking and quiet setting. Location is a clear strength for guests attending nearby attractions.
Room Quality
6.1
Rooms are functional with comfortable beds but numerous maintenance and comfort issues were reported: AC not cooling, sink drainage problems, broken outlets, non‑working hair dryer, bathroom door/fixture issues, paint/dust — overall average to slightly below average room quality.
Amenities
5.8
Amenities are limited: frequent absence of in‑room coffee makers, limited/spotty TV offerings, few usable outlets and minimal extras. Some basic amenities (free breakfast, parking) exist but are inconsistently delivered.
Value for Money
8.4
Perceived as good value: many guests noted affordability and that it met their needs for a short stay or event; some guests still said they would not return due to other issues, but overall value is seen as strong given the low price.
Food and Beverage
5.5
Breakfast and F&B are inconsistent and limited: several guests reported only cereal/toast/mini muffins and inconsistent coffee availability, while a few noted adequately stocked mornings — overall below average for expected complimentary breakfast.
Overall Experience
8
Many guests felt the property served its purpose for short stays (convenient, safe, decent beds) despite cleanliness and maintenance shortcomings; overall experience is positive for the right use case (budget/short stay) but not ideal for longer or luxury stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Modern Accommodation with Free WiFi
SureStay Hotel by Best Western Bowling Green North offers modern and pet-friendly accommodation with free WiFi throughout the property. Each air-conditioned room features a flat-screen TV, a cozy seating area, and a convenient coffee machine. The private bathrooms are stocked with complimentary toiletries and a hairdryer for your comfort.

Convenient Amenities
Enjoy the convenience of a 24-hour front desk during your stay at SureStay Hotel. Whether you're here for business or leisure, the hotel ensures a hassle-free experience with its attentive service and essential amenities.

Prime Location
Located just 7 km from Sloan Convention Center and Western Kentucky University, and with Downtown Nashville a short drive away, SureStay Hotel by Best Western Bowling Green North offers a central location for your travels. Book now for a pleasant and well-connected stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

7.1
Based on 359 reviews
Cleanliness: 6
Service: 8.2
Location: 8.8
Room Quality: 6.1
Amenities: 5.8
Value for Money: 8.4
Food and Beverage: 5.5
Overall Experience: 8
H
Hamilton • couple • us
10
2026-10-24 • via Nuitee
J
Jessie • family_with_children • us
9
Pros:

Easy booking, the area was nice, the room was excellent, and the staff was friendly.

Cons:

Could have stayed longer, but we were heading to Texas for a wedding. Also, the breakfast choices were very limited.

2026-10-21 • via Nuitee
J
John • solo_traveller • us
9
Overall good experience.
Pros:

There were not many guest. They still kept the breakfast well stocked.

2026-10-10 • via Nuitee
T
Timberlake • couple • us
8
2026-10-08 • via Nuitee
B
Brittany • family_with_children • us
9
2026-10-07 • via Nuitee
R
Robert • solo_traveller • us
4
Pros:

Close to the track

Cons:

The lady at the front desk was very rude

2026-09-17 • via Nuitee
E
Eddie • couple • us
1
Glad we were there for an event and didn’t have to spend much time in the room.
Pros:

The location and large vacant parking lot next door.

Cons:

Front desk employee was rude. Gave us a smoking room even though we had had a reservation for months. Said non smoking was booked.
Wash cloths and towels were tan instead of white. Must not use bleach in laundry.
No open outlets to charge phones unless you unplugged lamps.
Should not advertise free breakfast. One morning we had coffee but only 2 mini muffins out at 6:30 am. Next morning had to ask for coffee.
The rooms are rough. Our blow dryer didn’t even work.
Grounds consist of dead grass and broken up concrete walk connecting the two buildings.

2026-09-14 • via Nuitee
E
Edward • couple • ca
1
I can’t understand why Best Western would put their name on this building
Pros:

Nothing

Cons:

There was no coffee maker in the room, only breakfast was cereal and toast. Bathroom door hit the toilet and wouldn’t stay closed. Advertised as a hotel while being a cheap motel.

2026-09-09 • via Nuitee
D
Donald • couple • us
5
It was a bed to sleep in that's about it.
Pros:

It was a bed to sleep in. What

Cons:

It smelled, dirty floors especially in the bathroom, towels were gray, bathroom door would not shut, shower curtain was too short and the floor was wet.

2026-08-25 • via Nuitee
L
Leigh • solo_traveller • us
7
Pros:

The location was great for the event we were attending. It wasn't some luxury hotel where we would have really wanted to spend a lot of time but it was great for a hot shower and a decent comfortable, safe and clean place to sleep and honestly that is what we were looking for.

Cons:

No major complaints

2026-08-21 • via Nuitee
C
Christy • solo_traveller • us
7
Decent value for the location
Pros:

Location is perfect for me-out of town, but close to everything.

Cons:

No coffee maker in the rooms, deadbolt doesn’t lock (same issue in 2 rooms).

2026-08-20 • via Nuitee
B
Bobby • solo_traveller • us
8
2026-08-19 • via Nuitee
M
Mark • solo_traveller • us
4
Would have been ok if not for the AC.
Pros:

Property was clean

Cons:

Sink wouldn’t drain, had to go buy a fan because the AC wasn’t very cold.

2026-08-17 • via Nuitee
C
Christy • solo_traveller • us
6
Perfect location, friendly staff, always clean!
Pros:

It’s always clean and quiet. I work nights and sleep during the day. The location is a bit out of the way of traffic, so that helps with noise.

Cons:

The deadbolt in the doors of two rooms I have stayed in do not work. I’ve informed staff. I also wish there was a coffee pot in the room as advertised.

2026-08-07 • via Nuitee
C
Christy • solo_traveller • us
7
2026-08-07 • via Nuitee
M
Michael • solo_traveller • us
10
2026-08-02 • via Nuitee
B
Barbara • solo_traveller • us
5
Cheap rate and it’s what you get
Pros:

The fact that it was inexpensive. Would I stay at this location again? Absolutely not

Cons:

Do not like staying on first floor place was empty and no room on 2nd floor. ???

2026-07-21 • via Nuitee
E
Eric • solo_traveller • us
2
Pros:

Location

Cons:

Cochroaches, old tough stained towels and wash cloths

2026-07-20 • via Nuitee
T
Thomas • extended_group • us
8
2026-07-18 • via Nuitee
B
Breesy • extended_group • us
5
Pros:

The beds were comfortable. It was affordable and close to the highway and where we were going the next morning, National Corvette Museum.

Cons:

It seemed to have been being painted or repainted and not finished. Also the chair had some kind of white dust on it whether it be from sanding or something.

2026-07-09 • via Nuitee