Pets allowed

Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean and welcoming environment
Fantastic rooftop bar
Cons:
Parking misinformation
Mold in the bathroom
Disappointing breakfast

Categories

Cleanliness
7.66
Bathroom had visible black mold, indicating poor cleanliness.
Service
9.13
Mixed reviews; some staff were helpful while others were dismissive.
Location
10
Excellent location, within walking distance to major attractions.
Room Quality
9.67
Rooms were generally well-received, except for issues raised about specific rooms.
Amenities
9.62
Standard amenities, highlighted by the excellent rooftop bar.
Value for Money
8.65
High rates for standard rooms raise concerns about value.
Food and Beverage
7.61
Breakfast was expensive and disappointing for the price.
Overall Experience
9.66
Enjoyed the stay overall, despite significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 05:43

Property Description

Luxurious Amenities
Indulge in onsite massages and savor breathtaking views from the rooftop terrace. Enjoy room service from Steinterrasse restaurant and unwind at the bar/lounge.

Star-Rated Excellence
Rated 4 stars by Hotelstars Union, our property offers top-notch services including concierge, dry cleaning, and a multilingual staff. Self-parking is available for your convenience.

Prime Location
Immerse yourself in the heart of Salzburg, just moments away from iconic landmarks like Salzburg Christmas Market and Mirabell Palace and Gardens. Satisfy your wanderlust with nearby attractions and explore the beauty of the city.

A stay at Hotel Stein - Adults Only invites you to experience the utmost comfort and luxury during your Salzburg getaway. Book now to elevate your travel experience!

Important information:

  • Children 18 years old and younger are not permitted at this adults-only property.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SZG

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9
Based on 127 reviews
Cleanliness: 7.66
Service: 9.13
Location: 10
Room Quality: 9.67
Amenities: 9.62
Value for Money: 8.65
Food and Beverage: 7.61
Overall Experience: 9.66
S
Stacia • partner
2
Pros:

We were incredibly disappointed with our experience at Hotel Stein. We booked specifically because of its high service ratings and promise of onsite parking. Before booking, I even called to confirm parking was available in front of the hotel overnight — and was assured it was. However, upon arrival just an hour later, we were told all the parking was full and were instructed to self-park over a mile away and walk back through the rain after a ten-hour day of travel. When I explained we had booked based on that guarantee, the front desk attendant simply said, “Sorry, I can’t help you.”

Unfortunately, the problems didn’t end there. Our bathroom had visible black mold on the baseboards and ceiling — clear evidence of water damage that had not been properly addressed. I have a severe mold allergy and spent the night coughing, unable to sleep. We checked out first thing in the morning to avoid further exposure.

When I shared our concerns with the new front desk staff, her response was completely dismissive. She offered a quick “sorry, I’ll let housekeeping know” and made no effort to apologize properly or offer any assistance.

For a property that claims to be focused on service and comfort, our experience was the complete opposite. Between the misleading parking information, health hazard in the bathroom, and indifference from staff, I would strongly advise others to look elsewhere.

2025-10-06 • via Nuitee
T
Toros • partner
10
Pros:

Overall nice hotel. Easy walking distance to area attractions.

2025-10-06 • via Nuitee
H
harry • partner
8
Pros:

Above average hotel, clean and welcoming and helpful staff, its biggest draw being it is in an excellent and extremely convenient location within walking distance to all the major attractions of Salzburg. Other than that, nothing special. One area of caution: We booked over a month in advance at a fairly high rate for a standard "small" room (almost 500 euro/night) via Expedia, only to arrive and find the same room running for 230 euro/night as they dynamically price based on demand and neighboring property rates and availability; if you can afford last minute availability probably better to book that way, unless you can lock in a good rate in advance, and above all don't select non-refundable option, which my partner unfortunately did.

2025-10-05 • via Nuitee
G
Glenn
8
Pros:

Great location. Fantastic staff. Breakfast was expensive and a bit disappointing for the price.

2025-09-29 • via Nuitee
S
Scott
8
Pros:

We had a very nice time. Location was excellent, the staff was very nice, any accommodations were pleasant.

2025-09-20 • via Nuitee
A
Adit
10
Pros:

City tax was collected even I says all taxes and fees included

2025-09-05 • via Nuitee
A
Amy • partner
10
Pros:

We LOVED this hotels location to walkable sites and shopping. Very quiet and lovely attentive service ! We will be back!

2025-09-03 • via Nuitee
J
Jamee • partner
10
Pros:

Loved the shower and the bed was wonderful! Great location.

2025-07-21 • via Nuitee
A
Ammar • partner
10
Pros:

The rooftop bar and the bartending staff were the highlight of our stay…. Excellent cocktail suggestions.. we were treated very well

2025-07-19 • via Nuitee
Y
Yat Sun
10
Pros:

This hotel is only a few steps away from the old town. Its rooftop terrace, for breakfast or evening bar, is without rivals in Salzburg.

The only drawback is that its rooftop is so good that lots of non-residents would come for breakfast so the waiters may occasionally overwhelmed.

All three staff at the reception were friendly and helpful.

2025-07-15 • via Nuitee
D
Dawn • friends
10
Pros:

We did a short 3 night stay and can’t fault a thing, staff, cleanliness, location facilities all great. Would highly recommend this place ⭐️⭐️⭐️⭐️⭐️

2025-07-09 • via Nuitee
J
Joseph • partner
8
Pros:

Room was okay. Nothing special.

2025-07-08 • via Nuitee
G
Gregory • family
8
Pros:

Nice updated rooms great roof top restaurant.

2025-07-07 • via Nuitee
J
John T
10
Don’t miss Hotel Stein!
Pros:

This is my go to hotel when I travel to Salzburg. The rooms are fantastic. The staff is superior and the rooftop bar is not to be missed. The views of Salzburg at night are absolutely stunning, but bear in mind. You will need to have patience as there are no reservations it’s first come first serve and normally packed. The only complaint that I have is that my room lack of coffee maker but then again I also booked the cheapest room possible.

2025-07-02 • via Nuitee
R
Ruben
10
Pros:

Great

2025-06-30 • via Nuitee
C
cristina
10
Pros:

Great central hotel.

2025-06-13 • via Nuitee
J
Julie • family
10
Pros:

Hotel is wonderful
Great staff

2025-06-04 • via Nuitee
M
Matthew
10
Pros:

Great Location

2025-06-01 • via Nuitee
S
SMEETA
8
Pros:

Great location. Rooftop terrace is lovely but the food options aren’t great and the staff are overrun. You’d also expect them to prioritise their hotel guests - they definitely don’t. Staff were lovely though. Our room view was awful - a wall. Choose the room carefully.

2025-06-01 • via Nuitee
D
Dave • partner
10
Pros:

The Stein is an amazing hotel.
The staff were fantastic, the check-in couldnt have been easier.
Rooms are excellent and have everything you'll need.
Its location is just about perfect, putting it in walking distance of all the major attractions.
There are 3 parking bays right outside the hotel to use whilst you unload your vehicle. The actual hotel car park is some 600 metres away.

2025-05-31 • via Nuitee