Jewel San Stefano Hotel

Hotels
6.9 (4419 reviews)
409 El Gaish Road San Stefano , Alexandria , eg

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Ironing service
Car hire
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Good location
Decent breakfast
Cons:
Poor cleanliness
Inattentive service
Room issues

Categories

Cleanliness
5.23
Many reviews mentioned poor cleanliness, including dirty rooms and insects.
Service
7.7
Some issues with professionalism, but standard service quality for a hotel of this rating.
Location
8.74
Multiple reviews highlight the good location and views.
Room Quality
6.19
Room quality needs improvement; issues with damaged facilities and cleanliness noted.
Amenities
6.22
Amenities are lacking and some were not functioning correctly.
Value for Money
7.68
Generally considered fair value relative to the mentioned issues.
Food and Beverage
7.23
Breakfast is mentioned positively; however, concerns about food hygiene were noted.
Overall Experience
6.2
Overall experience was mixed, with significant room for improvement based on several negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:42

Property Description

Luxurious Stay at Jewel San Stefano Hotel

At Jewel San Stefano Hotel, indulge in a luxurious stay with a range of amenities to make your trip unforgettable.

Exquisite Dining Options
Savor international dishes in the evening and wake up to a delightful open buffet breakfast every morning.

Convenient Location
Located on the Alexandria Corniche, enjoy easy access to the private beach, San Stefano Mall, and nearby attractions.

Comfortable Accommodations
Relax in well-equipped units with air conditioning, flat-screen TV, and free WiFi. Benefit from the 24-hour front desk, airport transfers, and room service for a hassle-free stay.

Book now to experience elegance and comfort at Jewel San Stefano Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: BOR

Property Policies

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 4419 reviews
Cleanliness: 5.23
Service: 7.7
Location: 8.74
Room Quality: 6.19
Amenities: 6.22
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 6.2
B
Basehi • family_with_children • sa
1
2026-02-14 • via Nuitee
J
John • solo_traveller • eg
1
Pros:

I had a very bad experience at this hotel. I do not recommend it at all.
The hotel was not clean, there were no proper facilities, and the room was old and very uncomfortable.

Cons:

I had a very bad experience at this hotel. I do not recommend it at all.
The hotel was not clean, there were no proper facilities, and the room was old and very uncomfortable.

2026-02-14 • via Nuitee
S
Samir • family_with_children • eg
5
2026-02-13 • via Nuitee
S
Sherif • couple • eg
5
2026-02-13 • via Nuitee
H
Hesham • couple • eg
1
Pros:

Hotelt är gammalt och ofrächt

Cons:

Städningen var usellt, dålig standard på hela hotellet.

2026-02-12 • via Nuitee
G
Gebril • family_with_children • ae
2
2026-02-12 • via Nuitee
E
Essam • family_with_children • eg
9
Pros:

The location is amazing. The food is really good and very cooperative stuff

2026-02-12 • via Nuitee
K
Khalil • family_with_children • eg
8
2026-02-11 • via Nuitee
M
mousa • solo_traveller • eg
7
2026-02-11 • via Nuitee
M
Muhannad • couple • eg
1
2026-02-11 • via Nuitee
A
Azza • extended_group • eg
8
2026-02-10 • via Nuitee
S
shaker • family_with_children • eg
5
Cons:

النظافة سيئة جدا و الأثاث قديم جدا

2026-02-08 • via Nuitee
T
tarek • family_with_children • eg
8
2026-02-08 • via Nuitee
R
Ramy • family_with_children • eg
6
2026-01-31 • via Nuitee
F
Farag • extended_group • eg
9
2026-01-30 • via Nuitee
M
Mohamed • family_with_children • eg
7
2026-01-30 • via Nuitee
A
Ahmed • family_with_children • eg
1
A disaster experience
Pros:

Nothing

Cons:

Of course the room cleanliness is a disaster it was like a trash can , 24 hours of horrible noise from the motor of the elevator so no one can sleep can sit in this terrifying sounds , the stuff was very rude specially the reception manager was very aggressive and rude , except the manager of the hotel he was polite but unfortunately i saw him while i was leaving .

2026-01-29 • via Nuitee
M
Mohamed • couple • eg
2
Cons:

Inside the room the elevator machine .separated by tiny wall

2026-01-29 • via Nuitee
S
Samy • family_with_children • eg
3
The hotel needs renovation
Cons:

The stuff was so rude I just said good evening to the reception clerk her answer was wait ‼️
The rooms weren't clean at all the bed sheets were stained, towels were dirty, the bathroom was very dirty
The kettle was rusty and the mug wasn't clean.
The floor was sticky full of hair🤢
The breakfast was poor low quality food and also the stuff was unfriendly & tuff.

2026-01-29 • via Nuitee
S
Samy • family_with_children • eg
2
2026-01-29 • via Nuitee