Riadh Palms- Resort & Spa

Da mangiare ottimo e variegato, servizio in spiaggia eccellente, accoglienza ottima ma senza nessuno che parla italiano.Camere pulite, servizio ottimo.

Il n’y a absolument rien à aimé

We loved everything,from restaurant and bar staff to entertainment team. Highly recommend ♥️

amazing staff in all bars including the waiters who were very nice and professional : oussema, Ahmed, ghaith, fradj and all the rest

L’équipe d’animateur était très sympa. Beaucoup de choix pour la nourriture.

L’emplacement est pas trop mal

Plage et piscine

I really enjoyed my 2 week stay at the hotel. I was on my last day and was enjoying the last few hours of my holiday with my two young children and husband outside the shop downstairs within the hotel. I heard some commotion and the angry shop keeper came out shouting at the man the maintenance man. The lady from the tattoo went to defuse the situation. This was followed by shouting and the shopkeeper in front of me and other guests very clearly hit the tattoo lady while shouting at her. She spent the next few hours in floods of tears and my children were very distressed and scared and this was a very healthy young man hitting a visible elder.
Tawfik is the shop owner with this anger which he’s happy to do in front of paying guests he’s a clear danger and shouldn’t be working at the hotel.

Unfortunately, our stay was extremely disappointing, with a long list of issues that significantly affected what should have been a relaxing family holiday.

We were required to move rooms, which resulted in approximately 2–3 hours of disruption on my twin daughters’ birthday, 21 August. This was particularly frustrating given the significance of the day and the amount of time we lost dealing with the move.

We also experienced repeated power cuts, including periods of approximately 25–30 minutes without electricity, meaning we were left without air conditioning during very hot conditions. Unfortunately, there were also problems with the air conditioning in the new room.

The new room itself had several further issues. The TV was not working when we moved in and required repeated chasing before it was eventually resolved. The toilet was leaking, the bath was not draining properly, and the toilet seat was loose. We also repeatedly had to contact the hotel to request clean towels and basic supplies.

Perhaps most surprisingly, although the beds had been made after we moved rooms, the bedsheets had not been changed. This was another issue that we had to raise ourselves.

Our interaction with reception when requesting an additional room key was also unacceptable and added to an already frustrating experience.

The biggest issue throughout the stay was that we constantly found ourselves having to report, follow up and chase the hotel about problems that should have been identified and resolved by the hotel without requiring repeated involvement from us.

We understand that occasional issues can happen in any hotel, but the sheer number of problems during our stay made this feel far beyond an isolated incident. Instead of enjoying our family holiday, we spent far too much time dealing with basic room, maintenance and service issues.

Overall, this was a very disappointing experience and certainly not the standard of service or accommodation we expected. We hope the hotel takes this feedback seriously and addresses these issues so that future guests do not have the same experience.

I came back from this hotel yesterday, my first time in Tunisia. I travelled with my two children one aged 14 and 18. When we arrived late in the evening they said go straight to dinner because the restaurant will close soon. We left our house in London 11am and arrived to the hotel at 21.10pm. My holiday booking said it was 252 Tunisian dinar for the tourist tax for 7 nights and 3 people, the man at reception charged me 282 Tunisian dinar. I queried it the man said no it’s 282. The food was cold and had no taste which I was surprised about because being in North Africa I was expecting the food to be well seasoned full of nice spices. As we were eating there were cockroaches around the floor as my children were quick to notice. I know it’s a hot country but I’ve been to the Caribbean and never once saw a cockroach in the hotel and I stayed there for 2 weeks each time.
We went up to our room on the 4th floor lots of ants running around the bottom of the beds and cockroaches in the bathroom with black mould on the bathroom ceiling. My kids said there’s no way they can sleep in there. I went back to reception to complain and we waited and was given a clean room on the 8th floor. I said thank god because i didn’t know what I would do if I had to stay in the over room, I tipped the person that brought us to our room as I was so relieved.

We started to make sure we go for meals as soon as services started to make sure we get hot food because the food is always cold, nobody puts down the lids to cover back the food. Although I waited at the pasta station where the person is heating the pasta with the meat it was still cold. I did discover a microwave on day 4 in the restaurant as I saw a guest using it. Just to say there were 3 people that serve the tables that were very good and friendly they are always around the first 3 rows of tables near the entrance. They work very hard.

Day 2 me and my son went to the bar on floor -1 we got our drinks and sat down then a man from the bar came over to us and said he will make us a nice drink i said it’s ok he said no no then rushed to make the drink so I went up to collect it he said no he will bring it. He brought us the drink then just stood there smiling and kept looking down and my handbag and didn’t move, then i realised he wanted a tip so I gave it to him then he went back to the bar. First time I’ve experienced this we go on holiday abroad every August to different countries. I saw a man selling excursions near the pool he stopped us and tried to sell us excursions i said we arrived last night. He said did I go for the welcome talk in the morning i said no one told me about a welcome talk so he explained where every food place is around the hotel. I said my kids only want to do quad biking i said I might come back to him Friday. I didn’t I paid for the quad biking on the app then the man saw me waiting at the front of the hotel 2 days later waiting to be picked up for quad biking. He asked what am i doing here I said I’m waiting to be picked up he said for what quad biking. He started shouting he told me I can do quad biking and said something in his language. He saw me 1 or 2 days after this again and said the same thing.

The pool area and the beach was nice. There is a waffle hut near the pool, I was with my daughter she ordered herself a waffle and i ordered for me and my son a waffle each he was upstairs. The man was preparing the waffle then the young girl who was with him in there said something in her language to him and then she said to me I can’t get 2 waffles I said one is for my son. She said he has to come and get it himself. I saw multiple people walk away with 2 waffle plates in their hands that were in the queue before us. I just gave mine to my son.

The bar on -1 I was drinking a cocktail before realising there was a big lipstick mark on the glass and I don’t wear lipstick so I had been drinking from a dirty glass.
On holidays me and my children always try to eat the local cuisines only I tried everything except fish or shellfish, food always not having any taste even the chicken. The only thing that had any taste was one day they had this very dark looking rice cooked with chicken. There were always cockroaches about especially near the salad. Day 4 me and my son was feeling really sick it was coming and going throughout the day kept having a loose bowel after eating so as the days went on we ate less and less with the last day we just got plain chips nothing more. We never eat things like chips on holiday we always like eating the local foods. My daughter became sick the next day. We go on holiday every August abroad it’s the first time we have ever been sick. We came home yesterday we still have stomach cramps and pain in our stomach’s and I have contacted NHS 111 for advice on our condition today and I’m waiting for a doctor to call me back. We have not eaten or drank anything today as the pain is worse after eating and drinking. We did speak to some other guests on day 6 who said they have been sick too.

Day 3 we had put the sign on our door not to have our rooms cleaned but the cleaning lady still knocked and opened the door I was in the shower, my kids asked her just for fresh towels she didn’t seem to like that we said not to clean. The next 2 days while we were out she took the towels and didn’t put any clean towels in our room. Both times I had to go and find her and she didn’t want to give me any towels I had to keep asking her. There was no language barrier as I spoke to her normally on the 2nd day I was there and she understood fine. There was a different cleaner on day 6 she was outside the room next door to mine and I asked can I put some rubbish in the bin bags she had outside, she gave me a horrible look and said rubbish I said yes then she said something in her language and gave me a horrible look again so I said never mind and I went back in my room.

The lifts you will sweat to death in there, small lifts 8 people maximum, you will sometimes have to let the lift go about 3 times because it’s full.

The entertainment in the evenings wasn’t my kind of thing but each time I did attend the beginning of it. I think the best one was the beach party. The DJ should play a more variety of music.

On our last night me and the kids were fighting cockroaches in our room I covered them with cups and was just counting down the time for our transport to arrive. I was so relieved when it came, I said thank god.

On a positive note my kids really enjoyed the quad biking.

I am very disappointed with the holiday it’s the first holiday that I have wished to hurry up and finish and we go abroad every August. It was a late booking holiday to celebrate my daughter passing her exams and to start university this September as she will be living away from home. I worked many 12 hours night shifts in a row in July to be able to afford this holiday and now I’m sitting here sick and in pain.