Sousse Palace Hotel & Spa

Hotels
8.4 (569 reviews)
Avenue Habib Bourguiba , Sousse , tn

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Good food variety
Cons:
Room maintenance issues
Inconsistent service quality

Categories

Cleanliness
8.09
Several reviews mention clean facilities, but there are concerns regarding room cleanliness and maintenance.
Service
8.76
Many reviews highlight friendly and helpful staff, contributing positively to the overall experience.
Location
8.8
Reviews consistently praise the hotel's great location, being close to local attractions.
Room Quality
8.25
While some rooms are spacious, others were noted as slightly dated or in need of renovation.
Amenities
8.38
Amenities were enjoyed by guests, though some consistent issues were raised.
Value for Money
8.34
Many guests feel the hotel offers good value, but some noted it was a bit expensive for the quality.
Food and Beverage
8.09
Breakfast options received mixed reviews; some enjoyed the variety while others felt it could improve.
Overall Experience
8.46
Overall, guests enjoyed their stay, with notable exceptions regarding cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:23

Property Description

Luxurious Accommodation
Sousse Palace Hotel & Spa, centrally located near the Medina, boasts rooms and suites with modern amenities, including air conditioning, satellite TV, and private balconies.

Ultimate Relaxation
Guests can unwind at the outdoor and indoor swimming pools, or indulge in pampering at the well-being and fitness center. The sun terraces offer a serene spot for relaxation.

Culinary Delights and Entertainment
With 2 restaurants, various bars, and a café on-site, dining at Sousse Palace Hotel & Spa is a culinary journey. Additionally, the proximity to Port El Kantaoui and golf courses adds to the entertainment options.

Book now to experience the perfect blend of luxury and leisure at Sousse Palace Hotel & Spa.

Important information:

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented at the time of check in.

Please note that all special requests are subject to availability and may incur extra charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MIR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children up to and including 2 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 569 reviews
Cleanliness: 8.09
Service: 8.76
Location: 8.8
Room Quality: 8.25
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.09
Overall Experience: 8.46
H
Hanen family_with_children fr
7
Pros:

Tres bien

2026-07-11 via Nuitee
S
salb484 Family
10
Friendly staff and lovely resort
Pros:

Amazing lovely service and very friendly staff and smiley always. Resort very nice and relaxed. Well looked after. Beautiful sea view.

2026-07-08 via Tripadvisor
A
abigailsO9862EB Family
10
A modern, friendly hotel with everything you need.
Pros:

This is a lovely hotel with a modern feel. The staff are all very attentive and friendly. Our room was very spacious and overlooked the beach. It was clean and had lots of wardrobe space.
Days around the pool and on the beach are equally relaxing, but there are opportunities to join in with activities if you wish, and excursions are available. We opted for a pony ride on the beach.
The food (particularly the traditional Tunisian options, anything made with pastry and the desserts) is great, with lots of choice, there is something for everyone.
The hotel is conveniently located a short walk from the Medina and historical sites, and a shopping centre. A really good location if you would like to explore a bit of Sousse.
Me and my daughter (25y) have already decided to return to the hotel, next time for longer. A very good value break in a lovely place!

2026-07-05 via Tripadvisor
C
caitlincC7206IW Family Huddersfield, West Yorkshire, England
10
Beautiful stay!!
Pros:

Amazing hotel to stay at! All staff members are really welcoming, the rooms were nice, clean and spacious. It was a beautiful location right next to the beach which was sectioned off for hotel members and there was a lovely atmosphere throughout my stay. I would recommend!

2026-07-05 via Tripadvisor
O
O1128QOcatherinem Family
8
Sousse palace hotel Tunisia
Pros:

The staff here are the backbone of the hotel they are so pleasant and helpful a special mention to Tariq who looked after us in the restaurant he was so attentive, helpful and polite a really lovely man. The food was a bit repetitive but we always managed to find something. We were all inclusive had could book the rooftop restaurant once per stay don’t bother service was awful and so was the food would definitely not recommend. All in all a lovely hotel right next to the Médina

2026-07-03 via Tripadvisor
F
FarAway64155369225 Family
10
5 star experience
Pros:

We had an amazing stay at Sousse Palace Hotel! The staff were incredibly friendly, welcoming, and always happy to help, making us feel at home from the moment we arrived. The entertainment team was fantastic, especially the daily aqua gym sessions—they were fun, energetic, and a great way to start the day.

The hotel was clean, the food offered plenty of choice, and the location is perfect with beautiful sea views. Overall, it was a relaxing and enjoyable holiday, and we would definitely recommend Sousse Palace Hotel to anyone visiting Tunisia. We can’t wait to come back! Thank you majdi

2026-07-03 via Tripadvisor
A
Alexandre couple fr
8
2026-07-02 via Nuitee
G
Ghislain Serge Kouassi solo_traveller ci
8
J’ai passé un magnifique séjour.
Pros:

Le bon accueil du service de la réception. Un grand merci à Abderrazek et Chayma pour leur attention ainsi que leur disponibilité à répondre à mes besoins. Aussi très bien apprécié les repas.

Cons:

RAS

2026-06-30 via Nuitee
C
christinaa507 Friends getaway Liverpool, Merseyside, England
8
Good location if you want to explore Medina .
Pros:

Hotel was ok. Reception and dining spotless.Lovely rooftop bar. Waiting staff very friendly but reception not so much

However food of an evening was disappointing had to eat out a few times. Central location near the medina very handy if you want to avoid overly tourist areas.

2026-06-28 via Tripadvisor
D
denp42 Family Colchester, Essex, England
10
Lovely first holiday in Tunisia
Pros:

Just back from a lovely week at this hotel. Great location next to beach but with the town on your doorstep too. It’s very clean and there’s plenty of food choice at each sitting. Staff work so hard to make your stay enjoyable, shout out to Tarek in the restaurant and Maggie and Hadar in the animation team

2026-06-27 via Tripadvisor
K
Khalid solo_traveller no
10
2026-06-21 via Nuitee
1
12lynnf Couples
8
Disabled friendly
Pros:

We have just got home and here is my thoughts.
the staff in the restaurant was very helpful friendly welcoming and polite, Table and drinks was always saved and placed on our table ready and waiting. Animation team were fantastic and not a day went by they never spoke to us or having a laugh with us, they even took the time to take my husband to the barber shop. The bartenders in the Yasmin bar was friendly and drinks were ready as soon as we walked in. Overall the staff made our holiday.
The pool was easy accessible for my husband. Also the hotel was easy to get around with a mobility scooter.
We always go away for my birthday and this is the first time the hotel did not acknowledge it ( we have stayed in many hotels). Husband mentioned it to the waiters and we had to pay for a cake which was delicious and they dressed a table up for me.
The room well the first room had now shower as requested and the hotel confirmed a +55 room. The next morning they offered a choice of 2 rooms 1 on 9th floor which the scooter had issues going up the movable ramp or a room on the beach front which had no walk-in shower but was easy to get to. We choose the beech room and we managed. At night the room was freezing cold and we asked for the aircon/ heating to be sorted as we had to put quilts on our bed. The receptionist told us it is turned off nothing we can do. Three days we put up with being cold at night and mentioned it to a waiter and he spoke to the manager and he sorted out an oil filled radiator for us. Why couldn't the receptionist have sorted this on the first time we mentioned it? This would have made our stay more enjoyable. Rooms were cleaned every day but only 1 roll of toilet paper was left in our room so I had to take some rolls from the main toilets to last and place them in the cupboard every morning so they were topped up.
Down side
Breakfast we never bothered with as nothing for us to select from. The food was very repetitive think we had beef in gravy for 8 days both dinner n tea. We never got told about the must restaurant that we could book in to eat there by the staff it was mentioned by guests to us. The evening entertainment was ruled by football so out of the 10 nights stay we had 1 night where we had a singer come in .Not everyone likes football and there was another bar guests could have gone and watched football.

2026-06-20 via Tripadvisor
P
phillippC4402LQ Family
6
avoid better places to go
Pros:

so i have just returned after ten days at sousse palace hotel and spa,i have been to 4 different resorts in tunisia and i am giving a review on my experience i had during my stay , whilst there, the room was good cleaned every day new towels, fresh bedding can't complain bout that, next on to food haven't leant to cater for the english yet same food every night but mainly catering for the french, the menu was mainly fish based prawns, pizza, pasta, i went with a child he wouldn't of eaten if i didn't ask them to cook something for him separately and that was only cos i complained that they did it, the entertainment i would love to be the entertainment got to be the easiest money you will ever earn just walk around say hello every now and then don't do much, not one night time act or entertainment put on during my ten nights stays maybe 2/3 day time activity at most a little bit of aqua aerobics very basic but if you get paid to do nothing why not do nothing!!! would i go back definitely not .

2026-06-15 via Tripadvisor
F
FOURNET couple fr
8
Très agréable !
Pros:

Très bel établissement, avec de belles prestations: trois bons restaurants, une belle piscine et une plage privatisée. Un personnel aux petits soins .

Cons:

Qq travaux dans l’établissement faits à des heures matinales ou nocturnes!

2026-06-15 via Nuitee
A
Alistair extended_group ch
5
2026-06-14 via Nuitee
E
Evelin solo_traveller ee
8
Pros:

Hotellil on väga hea asukoht, otse linna südames. Hotellis hea atmaosfäär. Vastuvõtu- ja restorani teenindus väga hea ja sõbralik. Bufee oli suurepärane.

Cons:

Hotelli ranna-ala talutav, aga siiski mitte nauditav. Suhteliselt must rand. Rannabaari- ja rannalinade laenutuse teenindajatele olin nähtamatu. Pidi neid iga kord taga otsima ja pikalt ootama. Rannabaaris oli iga päev erinev kord - ühel päeval sai tasuda baaris ja järgmisel päeval ei saanud. Mind jooksutati siia-sinna. Väga kahju.

2026-06-14 via Nuitee
L
LUIS solo_traveller pt
10
Pros:

Boa área de piscina e praia. Funcionários atenciosos. Impecável

2026-06-13 via Nuitee
E
Eric solo_traveller fr
10
2026-06-13 via Nuitee
B
beckywF9599VZ Couples
10
I would recommend 10/10
Pros:

Great friendly staff, made my birthday very special. Stayed with my partner both age 24/25. Rooms were very clean, Food was delicious and had a good variety each night. Lots of seats by the pool and the sea is a great snorkelling spot!!! Would recommend to anyone wanting a relaxing stay.

2026-06-06 via Tripadvisor
N
N3628SRwills Couples
10
Would come again
Pros:

Went for my girlfriend’s birthday and got upgraded to a sea view room. Room was fantastic, food was really good, animation team was great (shout out mejde). Would highly recommend anyone looking for a relaxing getaway

2026-06-06 via Tripadvisor