Four Seasons Hotel Alexandria At San Stefano

Hotels
Four Seasons Hotels and Resorts
9.3 (1718 reviews)
399 El Geish Road , San Stefano , Alexandria , eg

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cold common areas
Breakfast quality could be improved

Categories

Cleanliness
8.91
The rooms were reported as amazing and clean, indicating a strong positive sentiment about cleanliness.
Service
9.88
Several reviews highlighted the amazing and helpful staff, particularly individual mentions that reflect high service quality.
Location
9.42
Location was positively mentioned, providing a good experience during the stay.
Room Quality
9.37
Rooms were described as luxurious and well-appointed, with a positive ambiance.
Amenities
9.4
The hotel's amenities, including the spa and pool, were noted, though with some temperature concerns.
Value for Money
9.36
Given the overall positive experience, the value for money was evaluated positively.
Food and Beverage
8.41
Breakfast was mentioned negatively, which impacted the overall impression of food and beverage.
Overall Experience
9.68
General sentiment was highly positive, reflecting a great overall experience with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:06

Property Description

Fashionable Resort Setting:
Hotel San Stefano is a true architectural gem, offering a luxurious resort experience complete with a private sandy beach and stunning views of the Mediterranean Sea.

Full-Service Spa and Recreation Activities:
Indulge in relaxation at the hotel's two-story spa and fitness center, featuring 14 treatment rooms, sauna, steam room, whirlpool, and even a squash court. Guests can also enjoy a variety of recreation activities year-round, from outdoor and indoor pools to a private beach and Kids For all Seasons program.

Diverse Dining Options:
With nine unique restaurants and lounges, the hotel caters to every palate, offering a delightful array of local seafood, international dishes, and Mediterranean favorites. From fine dining to casual café snacks and gelati, there's something to satisfy every craving.

Experience luxury and relaxation at Hotel San Stefano - book now for an unforgettable stay by the Mediterranean Sea!

Important information:

The hotel is prepared to accommodate your pet in the room provided that your pet is less than 15 lbs. and fully trained, appropriately restrained by you and your pet complies with local legislation requirements.

Please be aware that pets are not allowed in any food and beverage outlets, Spa/Fitness Center and Pool areas of the property

Your pet must be kept on a leash when it is on property unless it is in your room.

If more than two guests are staying in one room, breakfast for additional guests is available for an additional charge.

Please note that the outdoor pool and the beach are closed during winter season from October to April.

During the holy month of Ramadan the room rate is including daily Sohour buffet at the Shisha Lounge served from 10:00 PM to 02:00 AM or set menu morning breakfast served in room from In-Room dining.

Children aged 06–11 years can stay free of charge but incur a breakfast charge of 12 (USD) per child/night when breakfast is included in the rate.

Children aged 12–17 years can stay free of charge but incur a breakfast charge of 24 (USD) per child/night when breakfast is included in the rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 23, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Sun, Nov 23, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Sun, Nov 23, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HBE

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 4.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 1718 reviews
Cleanliness: 8.91
Service: 9.88
Location: 9.42
Room Quality: 9.37
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 8.41
Overall Experience: 9.68
A
Ahmed couple sa
9
2026-03-10 via Nuitee
H
hassan family_with_children sa
5
2026-03-06 via Nuitee
I
IOANNIS couple gr
9
2026-03-05 via Nuitee
R
rakhee family_with_children ae
10
2026-03-02 via Nuitee
A
Alqallaf couple kw
10
2026-02-25 via Nuitee
A
AR family_with_children in
7
Old world charm
Pros:

Staff were courteous and willing to help.
The property seems old but had it's own charm.
Sea view is nice

Cons:

Sofas were not very clean.
Amenities in the room not good at all.

2026-02-23 via Nuitee
N
Nada family_with_children eg
7
لا بائس
Pros:

الهدوء

Cons:

طريقة الخجز حجزت عن طريق هذا التطبيق والموظفين الزموني بالدفع فورا

2026-02-14 via Nuitee
5
507cynthiac Couples Melbourne, Victoria
10
Beautiful hotel.
Pros:

Absolutely beautiful hotel. Only a one night stay while on tour, but the room was fantastic, food delicious and service was impeccable. The staff bend over backwards for you.

2026-02-13 via Tripadvisor
A
Amr couple eg
8
2026-02-13 via Nuitee
M
Manal couple sa
8
2026-02-11 via Nuitee
E
Eman family_with_children kw
8
Pros:

Second stay in the hotel in the same trip. Every things is perfect . I left my bags since I had to come to Alexandria again.

Cons:

My issue is the attitude in the booking. From my first booking when the hotel tried extracting the payment for the first night from my card before coming, they couldn't and they called too. Checked with the bank and I found the problem from thier side and the card is working. I messaged them and when I came I paid the total amount. The same problem happened again with the second booking and they called too. Told them that I'm in the middle of street, busy and I can't hear them properly. But even with that we continue taking, asked me the time for my arrival and insisted to pay via link for the first night since that thier policy. I replied that I will pay after I finish my business since I'm in place not suitable to pay and before 6pm as what they said. After half hour, the hotel tried to cut the amount again and immediately when they couldn't and received anther call but I didn't answer since truly I was seriously busy to argue again and have a huge amount of bill since I'm receiving international calls. When I come back in the place I was staying called them to understand what the reason for the other call and if the link truly was sent from the hotel since I also doubt them with the scamming that happening. Funny things they denied that they tried to cut the amount again when I received a message as always from my bank. They said the second call was to check when I will check in where I answered previously too. The difference between the procedure for the two receivation when in the second time it became worse.

2026-02-11 via Nuitee
N
naveeds840 Couples
10
Five star everything!
Pros:

We moved here after our original booking at another hotel proved disappointing . Excellent hotel with excellent staff and service. We especially enjoyed our meals both breakfast and in the hookah bar by the pool and the casual lobby cafe. Staff hospitality was faultless and food super yummy.

2026-01-31 via Tripadvisor
S
Sherif family_with_children eg
10
2026-01-31 via Nuitee
K
Ka solo_traveller th
7
Pros:

The staff were very helpful especially the Duty Manager

Cons:

Poor co-ordination. They started to paint the corridor next to our room, so we had to change room

2026-01-31 via Nuitee
H
Haytham couple ae
10
2026-01-30 via Nuitee
N
Natalya couple ru
10
2026-01-30 via Nuitee
W
Wael family_with_children eg
8
2026-01-29 via Nuitee
M
mohamed couple eg
10
2026-01-29 via Nuitee
G
Gagik Hakobyan couple am
10
Best hotel experience
Pros:

Best hotel in Alexandria , service exceptional, food delicious with top ingredients
Fantastic view

2026-01-27 via Nuitee
H
Humaid solo_traveller ae
9
2026-01-26 via Nuitee