Four Seasons Hotel Alexandria At San Stefano

Hotels
•
Four Seasons Hotels and Resorts
9.3 (1718 reviews)
399 El Geish Road , San Stefano , Alexandria , eg

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cold common areas
Breakfast quality could be improved

Categories

Cleanliness
8.91
The rooms were reported as amazing and clean, indicating a strong positive sentiment about cleanliness.
Service
9.88
Several reviews highlighted the amazing and helpful staff, particularly individual mentions that reflect high service quality.
Location
9.42
Location was positively mentioned, providing a good experience during the stay.
Room Quality
9.37
Rooms were described as luxurious and well-appointed, with a positive ambiance.
Amenities
9.4
The hotel's amenities, including the spa and pool, were noted, though with some temperature concerns.
Value for Money
9.36
Given the overall positive experience, the value for money was evaluated positively.
Food and Beverage
8.41
Breakfast was mentioned negatively, which impacted the overall impression of food and beverage.
Overall Experience
9.68
General sentiment was highly positive, reflecting a great overall experience with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:06

Property Description

Fashionable Resort Setting:
Hotel San Stefano is a true architectural gem, offering a luxurious resort experience complete with a private sandy beach and stunning views of the Mediterranean Sea.

Full-Service Spa and Recreation Activities:
Indulge in relaxation at the hotel's two-story spa and fitness center, featuring 14 treatment rooms, sauna, steam room, whirlpool, and even a squash court. Guests can also enjoy a variety of recreation activities year-round, from outdoor and indoor pools to a private beach and Kids For all Seasons program.

Diverse Dining Options:
With nine unique restaurants and lounges, the hotel caters to every palate, offering a delightful array of local seafood, international dishes, and Mediterranean favorites. From fine dining to casual café snacks and gelati, there's something to satisfy every craving.

Experience luxury and relaxation at Hotel San Stefano - book now for an unforgettable stay by the Mediterranean Sea!

Important information:

The hotel is prepared to accommodate your pet in the room provided that your pet is less than 15 lbs. and fully trained, appropriately restrained by you and your pet complies with local legislation requirements.

Please be aware that pets are not allowed in any food and beverage outlets, Spa/Fitness Center and Pool areas of the property

Your pet must be kept on a leash when it is on property unless it is in your room.

If more than two guests are staying in one room, breakfast for additional guests is available for an additional charge.

Please note that the outdoor pool and the beach are closed during winter season from October to April.

During the holy month of Ramadan the room rate is including daily Sohour buffet at the Shisha Lounge served from 10:00 PM to 02:00 AM or set menu morning breakfast served in room from In-Room dining.

Children aged 06–11 years can stay free of charge but incur a breakfast charge of 12 (USD) per child/night when breakfast is included in the rate.

Children aged 12–17 years can stay free of charge but incur a breakfast charge of 24 (USD) per child/night when breakfast is included in the rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 23, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Sun, Nov 23, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Sun, Nov 23, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HBE

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 4.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 1718 reviews
Cleanliness: 8.91
Service: 9.88
Location: 9.42
Room Quality: 9.37
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 8.41
Overall Experience: 9.68
N
Nada • family_with_children • eg
7
لا بائس
Pros:

الهدوء

Cons:

طريقة الخجز حجزت عن طريق هذا التطبيق والموظفين الزموني بالدفع فورا

2026-02-14 • via Nuitee
A
Amr • couple • eg
8
2026-02-13 • via Nuitee
E
Eman • family_with_children • kw
8
Pros:

Second stay in the hotel in the same trip. Every things is perfect . I left my bags since I had to come to Alexandria again.

Cons:

My issue is the attitude in the booking. From my first booking when the hotel tried extracting the payment for the first night from my card before coming, they couldn't and they called too. Checked with the bank and I found the problem from thier side and the card is working. I messaged them and when I came I paid the total amount. The same problem happened again with the second booking and they called too. Told them that I'm in the middle of street, busy and I can't hear them properly. But even with that we continue taking, asked me the time for my arrival and insisted to pay via link for the first night since that thier policy. I replied that I will pay after I finish my business since I'm in place not suitable to pay and before 6pm as what they said. After half hour, the hotel tried to cut the amount again and immediately when they couldn't and received anther call but I didn't answer since truly I was seriously busy to argue again and have a huge amount of bill since I'm receiving international calls. When I come back in the place I was staying called them to understand what the reason for the other call and if the link truly was sent from the hotel since I also doubt them with the scamming that happening. Funny things they denied that they tried to cut the amount again when I received a message as always from my bank. They said the second call was to check when I will check in where I answered previously too. The difference between the procedure for the two receivation when in the second time it became worse.

2026-02-11 • via Nuitee
M
Manal • couple • sa
8
2026-02-11 • via Nuitee
N
naveeds840 • Couples
10
Five star everything!
Pros:

We moved here after our original booking at another hotel proved disappointing . Excellent hotel with excellent staff and service. We especially enjoyed our meals both breakfast and in the hookah bar by the pool and the casual lobby cafe. Staff hospitality was faultless and food super yummy.

2026-01-31 • via Tripadvisor
K
Ka • solo_traveller • th
7
Pros:

The staff were very helpful especially the Duty Manager

Cons:

Poor co-ordination. They started to paint the corridor next to our room, so we had to change room

2026-01-31 • via Nuitee
S
Sherif • family_with_children • eg
10
2026-01-31 • via Nuitee
H
Haytham • couple • ae
10
2026-01-30 • via Nuitee
N
Natalya • couple • ru
10
2026-01-30 • via Nuitee
W
Wael • family_with_children • eg
8
2026-01-29 • via Nuitee
M
mohamed • couple • eg
10
2026-01-29 • via Nuitee
G
Gagik Hakobyan • couple • am
10
Best hotel experience
Pros:

Best hotel in Alexandria , service exceptional, food delicious with top ingredients
Fantastic view

2026-01-27 • via Nuitee
H
Humaid • solo_traveller • ae
9
2026-01-26 • via Nuitee
T
Tahani • couple • sa
10
فخامة
Pros:

رائع من كل النواحي

Cons:

لا يوجد

2026-01-25 • via Nuitee
D
DANIEL • extended_group • co
10
Magnifico
Pros:

La atencion del personal en el desayuno fue increible. La variedad de comidas y la calidad durante el desayuno espectaculares. La habitacion increible, las camas buenisimas, la vista excelente

Cons:

Que solo estuvimos 1 noche........

2026-01-24 • via Nuitee
M
Munawer • couple • kw
10
Pros:

الفندق يستحق درجة الامتياز وسوف اكرر التجربة باذن الله

Cons:

لا يوجد

2026-01-23 • via Nuitee
J
Jere • couple • us
10
We spent more time than we wanted to at the hotel because we got the flu. The staff could not have been nicer
Pros:

Quiet, gorgeous, well located.

Cons:

Nothing

2026-01-21 • via Nuitee
A
Amel • family_with_children • us
10
I thank all staff members they made the stay great particularly the new arabesque restaurant and the
Pros:

Very friendly and professional staff

Cons:

None

2026-01-19 • via Nuitee
S
Sherif • family_with_children • eg
10
2026-01-19 • via Nuitee
E
Eimam • family_with_children • qa
10
2026-01-19 • via Nuitee