Four Seasons Hotel Alexandria At San Stefano

Hotels
•
Four Seasons Hotels and Resorts
9.3 (1877 reviews)
399 El Geish Road , San Stefano , Alexandria , eg
+20 3 5818000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cold common areas
Breakfast quality could be improved

Categories

Cleanliness
8.91
The rooms were reported as amazing and clean, indicating a strong positive sentiment about cleanliness.
Service
9.88
Several reviews highlighted the amazing and helpful staff, particularly individual mentions that reflect high service quality.
Location
9.42
Location was positively mentioned, providing a good experience during the stay.
Room Quality
9.37
Rooms were described as luxurious and well-appointed, with a positive ambiance.
Amenities
9.4
The hotel's amenities, including the spa and pool, were noted, though with some temperature concerns.
Value for Money
9.36
Given the overall positive experience, the value for money was evaluated positively.
Food and Beverage
8.41
Breakfast was mentioned negatively, which impacted the overall impression of food and beverage.
Overall Experience
9.68
General sentiment was highly positive, reflecting a great overall experience with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:06

Property Description

Fashionable Resort Setting:
Hotel San Stefano is a true architectural gem, offering a luxurious resort experience complete with a private sandy beach and stunning views of the Mediterranean Sea.

Full-Service Spa and Recreation Activities:
Indulge in relaxation at the hotel's two-story spa and fitness center, featuring 14 treatment rooms, sauna, steam room, whirlpool, and even a squash court. Guests can also enjoy a variety of recreation activities year-round, from outdoor and indoor pools to a private beach and Kids For all Seasons program.

Diverse Dining Options:
With nine unique restaurants and lounges, the hotel caters to every palate, offering a delightful array of local seafood, international dishes, and Mediterranean favorites. From fine dining to casual café snacks and gelati, there's something to satisfy every craving.

Experience luxury and relaxation at Hotel San Stefano - book now for an unforgettable stay by the Mediterranean Sea!

Important information:

The hotel is prepared to accommodate your pet in the room provided that your pet is less than 15 lbs. and fully trained, appropriately restrained by you and your pet complies with local legislation requirements.

Please be aware that pets are not allowed in any food and beverage outlets, Spa/Fitness Center and Pool areas of the property

Your pet must be kept on a leash when it is on property unless it is in your room.

If more than two guests are staying in one room, breakfast for additional guests is available for an additional charge.

Please note that the outdoor pool and the beach are closed during winter season from October to April.

During the holy month of Ramadan the room rate is including daily Sohour buffet at the Shisha Lounge served from 10:00 PM to 02:00 AM or set menu morning breakfast served in room from In-Room dining.

Children aged 06–11 years can stay free of charge but incur a breakfast charge of 12 (USD) per child/night when breakfast is included in the rate.

Children aged 12–17 years can stay free of charge but incur a breakfast charge of 24 (USD) per child/night when breakfast is included in the rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HBE

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 4.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 1877 reviews
Cleanliness: 8.91
Service: 9.88
Location: 9.42
Room Quality: 9.37
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 8.41
Overall Experience: 9.68
M
mohammadaN1601DJ • Family
2
My Disappointing Experience at Four Seasons Hotel Alexandria
Pros:

My Disappointing Experience at Four Seasons Hotel Alexandria
It is never easy to write negatively about a place that once created some of my most cherished memories.

Last year, I stayed at Four Seasons Hotel Alexandria for fifteen days, and it was an exceptional experie
nce. That wonderful stay was the reason I chose to return this year. Before arriving, I also enjoyed an outstanding stay at Four Seasons Cairo, which strengthened my confidence that I would receive the same high standards in Alexandria.

Unfortunately, my recent experience was completely different.

From the moment I arrived, I faced several disappointments. The first room I was assigned had a strong damp and musty odor. Due to my sensitivity to humidity, I requested a
room change, but the second room had the same issue. The unpleasant smell remained throughout my stay.

The breakfast experience was also disappointing. On several occasions, front-row tables with beautiful views were marked as “reserved” even though they remained empty for long periods. This gave me the impression that some guests were receiving special treatment, which is not acceptable in a luxury hotel where fairness and professionalism should always be maintained.

The room service and housekeeping were far below the standards I have experienced at other Four Seasons properties. Towels and bathroom amenities were not consistently replaced, some requests were not fulfilled, and the attention to detail was disappointing.

Another major issue was the maintenance noise during my stay. Continuous hammering and construction work from nearby rooms made it impossible to rest for several hours. Although I contacted the hotel and received
apologies, the solution did not match the level of service expected from a five-star luxury brand.

The condition of the room itself was also a serious disappointment. The persistent musty smell, visible carpet stains, and unpleasant odors from the carpet and pillows were shocking for a hotel carrying the Four Seasons name.

I shared my concerns with management, and they acknowledged the issues and apologized. While there was some improvement afterward, the experience remained far below the exceptional standards I have always associated with Four Seasons.

What saddens me most is that, after my wonderful stay last year, I confidently recommended Four Seasons Alexandria to my family and friends. After this experience, I can no longer do so with the same confidence.

I am sharing this feedback not out of anger, but with the sincere hope that the hotel management and Four Seasons leadership will review these concerns. A luxury brand is built on consistency, and guests choose Four Seasons because they trust its name.

I truly hope Four Seasons Hotel Alexandria returns to the exceptional standards for which the
brand is known. Until then, unfortunately, I cannot recommend the hotel based on my recent experience.

2026-07-31 • via Tripadvisor
S
snshn3 • Family • Orlando, Florida
10
Best location in Alexandria
Pros:

What a beautiful hotel in an excellent location! The staff is amazing but beyond the usual excellent service I particularly enjoyed the beach area.

2026-07-28 • via Tripadvisor
R
Ragy • couple • eg
10
Exceptional unforgettable stay
Pros:

Very luxurious, very clean, very spacious, perfect location

2026-07-25 • via Nuitee
S
Sonia • solo_traveller • eg
9
2026-07-25 • via Nuitee
K
kmfadel • solo_traveller • eg
10
Exceptional Staff - Place
Pros:

I like the hospitality the smile on everybody's face the quality of food the comfort of the pillow & off course the view

Cons:

I think the shower may need to be better

2026-07-24 • via Nuitee
S
Simon • couple • gb
10
Pros:

Exceptional service from all staff.

2026-07-23 • via Nuitee
S
Samir • family_with_children • sa
10
Pros:

Everything but the staff was amazing.

2026-07-23 • via Nuitee
A
AMIRAH • couple • kw
9
2026-07-22 • via Nuitee
Z
Zohier • solo_traveller • sa
9
Pros:

كل شيء ماعدا الموقع

2026-07-21 • via Nuitee
H
HAIA • couple • kw
9
2026-07-20 • via Nuitee
A
AMIRA • family_with_children • eg
9
2026-07-19 • via Nuitee
A
AMIRA • family_with_children • eg
9
2026-07-19 • via Nuitee
A
Ahmed • family_with_children • eg
8
Cons:

The internet was poor

2026-07-17 • via Nuitee
S
Sameh • couple • sa
9
2026-07-16 • via Nuitee
M
mahmoudmohsenmah • Couples • Alexandria, Alexandria Governorate
10
Fancy with lots of varitr
Pros:

Fancy and very good quality. With variety of cuisines
Def best hotel in Alexandria

2026-07-15 • via Tripadvisor
I
IBRAHIM • couple • sa
10
2026-07-14 • via Nuitee
اسمهان • family_with_children • sa
10
2026-07-12 • via Nuitee
M
Mohamed • extended_group • eg
10
2026-07-12 • via Nuitee
B
bader • extended_group • sa
10
2026-07-11 • via Nuitee
يزيد • solo_traveller • sa
9
2026-07-11 • via Nuitee