El Mouradi Club Kantaoui - Couple et Famille uniquement

Just the sea and the pool

Very disappointing experience

I stayed at this hotel with my family and was extremely disappointed. There was no proper air conditioning, either in our room or in the lobby. The dining room had long queues for food, dirty plates and dirty floors.

These are basic standards that any hotel should provide. Unfortunately, based on our experience, I cannot recommend this hotel to anyone.

Unfortunately, our stay was very disappointing.

Restaurant/canteen: It was constantly overcrowded, with long queues, a lack of available tables, and dishes that were often not properly clean. The food was average, and even extra drinking water had to be paid for.

Rooms & service: The air conditioning in the rooms was poor, and the reception staff were not helpful in resolving problems when they were reported.

Overall, the hotel fell well below the standard we expected. I would not recommend it and would advise others to consider alternative accommodation, especially if travelling from Europe and expecting typical European hotel standards.

We loved our stay at Club Kantaoui. It does get very busy and some people are very rude take lots of food, but the hotel understand this and couldn’t do enough to accommodate us. The main food hall is manic due to the other guests but the hotel have set up other free options for guests with red wristbands (all inclusive) and they are perfect, there’s a separate breakfast on offer in the al a carte restaurant and the beach restaurant serves at lunch and dinner (you have to book dinner through guest relations). Maher Khlifi guest relations cannot do more for you. He checks in everyday and there’s never a problem, only solutions. We throughly enjoyed our stay here, the accommodation is clean and comfortable and the grounds are beautiful and so well kept. The location is great, you have the Hard Rock Cafe just outside the hotel and some great shops just a short walk away. Great value for money, we will definitely be back.

We have only been back for a couple of days and can not wait to go back again. This is one of the best holidays we have been on. The hotel is clean and beautiful the staff are so welcoming and friendly and as 2 females alone we felt safe. The manager Taysair went above and beyond to help with anything we needed. Maher from the spa who sorted the bookings for catering was great and booked as in for a relaxing full body massage at only £25pp. The life guards especially Aziz was so friendly and great with the kids at the pool. Yasine the waiter at the Al a cart restaurant would go out of his way to make sure you had a great time. If you don't want it so busy would recommend going in June or September, however we went in August and still had a fantastic time.

the location was clean and the cleaners were always around cleaning and the staff were really really helpful and supportive i would like to mention the shift manager for the lunch and breakfest and dinner really helpful getting us drinks and i want to mention a bril worker at the bar near the pool firas was really helpful before we left and was with us for the whole 10 days and i would like to mention captain jack who does the trips i would suggest saying hello and speaking to him on the way i would say good things about the guests in the restraunt but many of them get more then they need to and make messes and take most of the choises but on sundays it much much calmer outside and inside and always play darts at 4pm with the animation team the animation team are bril and interract with the guests alot as i saw 2 of the animation team members playing uno with 2 guests which was great so would suggest this to anyone

Where do I start just com home from a wonderful 10 day stay very clean hotel and all immensities plenty of choice for bars to drink at and pool tables from both floors at reception areas.we always knew what was going on from day to day as this was put on a notice board
would like to thank Rabek from reception for locating the taxi driver and returning my phone the hotel porters really friendly and courteous always happy to help.
Would like to thank the cleaner who made sure that we had clean towels and bedding nothing was to much and always cleaned our room daily.
the shift manager at the restaurant always made sure that my partner who had mobility problems had a table at meal times and brought us our drinks. meal times were hectic and the guest were very rude but all staff were very kind and helpful.
And the animation team fantastic made the day go smoothly from the water activities and mini games for all ages and all the shows my family really enjoyed every single moment.
The restaurant staff at the beach bar always had a smile on there face amazing food and amazing service.
Your evening time waiters would like to thank Faris especially for looking after us for the whole time we were there.
would like to thank Captain Jack for the help organizing our trips always happy to help my partner when she was struggling and keeping her company while I was in the pool with my son
My overall experience from this hotel is 10 out of 10 I am already looking at booking for next yr already thank you so much to all your hard working staff always happy to go the extra mile.
And lastly would like to thank the photographer from the hotel for all the lovely photos that were taken for us.
this hotel is family friendly and I would recommend this to all my friends and family.

Superb experience. Hotel was brilliant with lots going on.
Meheir was looking after us everyday and extremely helpful the entire time.
Reidah was working hard behind the bar every evening and was always making sure our group was able to sit together and was never without a drink!

Hope to visit again sometime soon!

I honestly regret choosing this hotel. Apart from a few positive points, the overall experience was extremely disappointing, and the restaurant service and management were by far the biggest problems.

🍽️ FOOD & RESTAURANT – UNACCEPTABLE

The food was horrible and far below what I would expect from a hotel. The quality and choice were very disappointing, but what made things even worse was the attitude of the staff serving the food.

The restaurant staff were unfriendly, unhelpful and completely lacking in customer service. Guests should feel welcomed and respected, but unfortunately that was not the case here.

The restaurant manager was particularly disappointing. His attitude towards guests was extremely rude and unprofessional. The way he spoke to and treated people was completely unacceptable. A restaurant manager should know how to deal with guests professionally, especially when there is a complaint or problem.

In my opinion, the restaurant management seriously needs to be replaced or given proper customer-service training. There was absolutely no feeling that management cared about guests or their experience.

🏊 POOL & LIFEGUARDS – ONE OF THE FEW POSITIVES

The pool was very clean and well maintained. The lifeguards were also good and professional.

I especially want to mention Aziz, who was friendly, helpful and professional. He was one of the few staff members who genuinely gave us a positive impression.

🎭 ANIMATION TEAM – VERY POOR

The animation team was another major disappointment. They were not professional and barely interacted with guests. An animation team should create a fun atmosphere, communicate with people and make guests feel involved.

Unfortunately, they seemed to have very little interest in speaking to or entertaining the guests.

I would particularly mention Chafiq. The level of interaction and professionalism was extremely disappointing.

🛏️ ROOM

The room was fine, and I don’t have any major complaints about it.

FINAL VERDICT

There are a few good things about this hotel, especially the clean pool, the lifeguards and the rooms, but these positives were completely overshadowed by the terrible food, poor restaurant service, rude restaurant management and unprofessional animation team.

The biggest issue is definitely the restaurant management. The way guests are treated is simply not acceptable for a hotel. Management needs to understand that guests are paying for a service and deserve to be treated with basic respect and professionalism.

Sadly, based on my experience, I would not return to this hotel and I would not recommend it to anyone.

1 star, and only because I can’t give zero.

Just stayed at El Mouradi Club Kantaoui for 3 nights/4 days.

Pools - very clean and lovely. No problems, lifeguard even reserved a good spot for us as a family which was very much appreciated. Usual people leaving towels etc, nothing out of the ordinary.

Restaurant - absolute hell. 2100 guests in the hotel and all let in at once, people with zero respect for each other. Pushing and shoving, even pushing children, cutting in queues, touching food with bare hands, fighting for scraps of food. In all my years I have never seen such animal like behaviour in a hotel restaurant. The hotel needs to make some kind of strategy to help with this, restricting numbers, time slots etc. The saving grace for the restaurant was Sonia, what a lovely lady who did her best to help in the madness while I had the baby with me. The food was average quality, the queues were horrendous and not policed, with certain people just walking up to the front and nothing being done. Like I said - zero respect. People were disgusting, leaving tables in such a state with food spilt allover, just awful. Staff did what they could, but how could they stay on top of such chaos?

Room - was basic, but clean. We only slept there, no issues.

Animation - was non existent for lots of families. The team chose families they would interact with and not others. We were only spoken to Chafiq in the whole time we were in the hotel, he was pleasant. From what I saw, there was no enthusiasm from the staff, nothing like I’ve seen in other hotels.
Also, people leaving towels on tables to save for the entertainment in the evening, which caused absolute chaos and numerous arguments and near on physical fights every evening. Again, no respect. Security laughing and not actually doing anything to help.
Mini disco was not on par with any I’ve ever experienced, shows weren’t the best. The Miss Mouradi night was entertaining though.

If changes were made, this could be a nice hotel. Especially the clientele, there was zero respect for others, we only stayed 3 nights and left early the 4th day as we just didn’t want to stay. If I was booked for 2 weeks I would have left immediately. This hotel is definitely not worth its 4* rating. I have travelled allover, stayed in many hotels, even in Tunisia and this experience was extremely disappointing. Even the receptionist as we were leaving agreed with us and apologised.

I would not recommend and definitely would not be returning.

Went here the end of July the hotel is clean and well maintained. We spent most of our time on the beach where the life guards the beach bar and the beach restaurant staff were friendly and welcoming and couldn’t do enough for you. Where’s as the pool and lobby bar staff only wanted to serve the Algerians because they were paying for drinks. The buffet restaurant is a free for all and we’d never seen so much food waste left after the animals got up from their tables it wasn’t all of them but a large amount. Food was good when you could get to it so we would eat in the beach restaurant which is a set menu but lovely food. Over all you get what you pay for I’ve been to a lot better in Tunisia and wouldn’t be coming back or telling friends to book here unless you were a beach lover

3 meals and proximity to beach is good.

Le personnel est accueillant avec le sourire aux lèvres et chapeau bas pour la propreté

We stayed for 10 days end of July/start of August. The rooms are basic but clean and well kept, the cleaning team were fantastic.

Having access to both the pool and the beach were great, all the staff were very helpful and welcoming. Captain Jack helped us organise a boat trip and parasailing, which were fun and great value for money!

The animation team were brilliant, especially Mohamed and Chafik who are a credit to the team. Both really welcoming and great to chat to.

The bar staff were all good, in particular Firas. Firas really made our stay, he is always smiling and couldn’t do more for us!

Meal times were difficult. The main restaurant had a good selection of food but gets very busy quickly, and unfortunately a lot of guests don’t seem to understand how to wait in a queue. The beach restaurant was fantastic and we went here most nights, the staff were very attentive.

Overall a brilliant holiday and would definitely return.