El Mouradi Club Kantaoui

We recently stayed at Mouradi Club El Kantaoui and wanted to leave an honest review.

The biggest disappointment with our holiday was not the hotel itself, but the misleading advertising by Loveholidays. The hotel was not as it had been described or shown in the promotional photos, and this caused us a great deal of stress and disappointment.

That said, I want to give credit where it is deserved. The hotel manager and the Customer Relations Manager were outstanding. They listened to every concern we had, treated us with respect, and did everything they possibly could to help us, even contacting Loveholidays on our behalf. They genuinely cared about making our stay as comfortable as possible.

The manager told us he had only been in the role for two weeks and that he has big plans to make many improvements throughout the hotel. His passion, honesty and determination to improve the guest experience really came across, and it was refreshing to see someone so committed to making positive changes.

A special mention also goes to the lifeguard, Bob (“Bob the Builder”), who was a fantastic guy. He was always friendly, helpful, hardworking and a real credit to the hotel. Staff like him make a real difference to guests’ holidays.

The location of the hotel is excellent, with easy access to the beach and surrounding attractions, which was one of the highlights of our stay.

The hotel manager personally invited us to return in the future so he could show us the improvements he hopes to make around the hotel. That invitation showed us how much he believes in the changes he is trying to achieve.

If you do have any issues during your stay, I would strongly recommend speaking directly to the hotel manager. From our experience, he will do everything he can to resolve any problems and make your stay as enjoyable as possible.

Our complaint remains with Loveholidays for the way this hotel was advertised, not with the staff at the hotel. The management team and staff worked incredibly hard and should be recognised for their efforts. We sincerely hope Loveholidays updates its descriptions and photographs so future guests know exactly what they are booking.

Thank you to the hotel manager, the Customer Relations Manager, Bob the lifeguard and all the staff who looked after us during our stay. We wish you all the best with the improvements and hope to return one day to see the positive changes.

This was a good hotel for the price and we got the value that we paid for in the end. Many thanks to the Reception team, namely Nour, as well as Maher, the assistant general manager and also the very kind cleaning and service staff. The issues we had initially with our room were resolved in order to make our stay worthwhile. The experiences such as Jetskis, Quad Bikes and Horse Riding need improvement in order to meet reasonable standards. Also the main restaurant experience is very disorganised and poor overall, although the beachside restaurant was a lot better. All Inclusive drinks were good in the main hotel but a wider selection is needed closer to the beach.

The hotel was nice, staf was friendly. Food was good. Beds were nice, rooms were clean. Service was good. Beach was very nice and clean. I would to thank ameni geustrelation she was very welcoming

Honest review

We arrived on Sunday and the reception was so busy, people everywhere.
The room wasnt ready and we were offered to go and get food, that was an experience which I will come back to .
We finally got a room, and it was filthy dirty, old scruffy looking. I went back to reception and a lovely lady came and swapped our room to a beautiful clean one, the room is cleaned to a high standard everyday. Lovely fresh towels left and flowers most days. There is no hairdryer in the room even though lots of other I have e spoke. To have o e and when I asked they wanted a deposit to put o e in the room this wasnt going to happen when others have for free
The pool area is lovely and clean it is busy but you will always get a sunbed
The food is awful in the main restaurant its like a cattle market, people grabbing food putting it back, pushing and shoving nobody wants to queue.
We have been lucky to be told about the restaurant on the beach, this is amazing lovely food and the waiters are fantastic.my only thing is its the same every night and because we csnt go to main restaurant it is repetitive
The animation team are always busy, we have only had the pleasure of speaking to one of them Joe (Yousef) and he is great .
The shows are good, but most of the after is catered to the other guests not English people.
Overall we are having a good time as we are making it the best we can, what I will say is if your English please think very hard before booking to come here as it isnt set to cater for us very well

It is one of the best hotel in Tunis from services , food , quality of rooms . cleanliness everything was perfect also workers was so nice specially Mohamed animator I really recommend everyone to visit it

Amazing staff especially Sabrina at reception always smiling and always happy to help coming back on the 29th of September 2026

I would like to thank all staff mohamed azaoze and yousef

Amazing hotel with friendly staff clean rooms and excenllent service i really enjoyed my stay and would definitley come back again i want to thank Sabrine nour and ameni geustrelations thet are very helpful ❤️❤️❤️❤️❤️

I don't love it was so terrible I am so Angri becouse i spend mi money for nothing

My experience at this hotel was very disappointing.
I felt that some staff treated European guests better than African or Asian guests, which left a very negative impression. Many employees seemed unwilling to do their jobs properly unless they received a tip.
The housekeeping was poor, as my room was often not cleaned to an acceptable standard. Some members of the animation team repeatedly asked guests for tips despite providing little or no service, which felt unprofessional.
The hotel also appeared to be severely overbooked. The kitchen staff seemed understaffed, resulting in long queues for food at almost every meal. I also noticed that some waiters appeared to favor certain guests over others, providing them with noticeably better service.
Another disappointment was that guests had to pay extra to use the gym. While the swimming pool was included, activities such as babyfoot (table football) required an additional fee, which was unexpected.
Overall, the service was inconsistent, the organization was poor, and my stay did not meet the standards I expected.

Great location and place for vacation.Staff is wonderfull espesaly menager Maher.Great diners at the beach.

This place is pure paradise...Firstly the staff are the nicest people you would wish to meet. The hotel even though dated is absolutely spotless. The Animation team really good fun.
I cannot praise this hotel enough.
Must give a massive Thank you to our waiter Haythem for making the holiday extra special.

So overall this is a 4 star standard in this country, if you're traveling from elsewhere note that.
Was sceptical due to the previous reviews but was overall okay.

ATM in reception.

Check in, receptionist wanted us to email the confirmation for some unknown reason despite knowing who we were.
WiFi is off and on in parts of the hotel - mainly in the main area, so most people say around the main area. WiFi did not work in rooms.

The room is basic, the room was functional and the AC did work (due to time of year going). Pillows very hard. Beds quite hard too.
Fridge in room, no tea or coffee in room. TV in room no option for other language subtitles.
2 bottles water given in rooms which was nice.
Room was clean on arrival.

Beach is a short walk from the bungalows.
Noise continues late into evening for kids entertainment - which is a little annoying ( well past 11pm), if close to the stage area.
Unsure of location to shops as never left hotel bar an excursion which was 1 HR away by car. Did not walk outside of hotel anywhere.
Beach was clean enough, some plastic around the beds which you could walk on by accident, just be mindful.
Bed easy to get later on in the day seemed busy morning time.

Food area, exceptionally busy whatever time you turned up. Could be managed better with times given.

Soft drinks given in a tiny cup, even to adults. Sometimes had a bigger cup.

Did not go in the pools as too busy.

Staff polite enough.

Food fine.

Wasn't ill at all😂.

Mohamed azouzi hes very great and good employee and this hotel is very great i like good atmosphere and very great beach

great hotel and great mohamed