Eagle Aruba Resort

We love our place at The Eagle Beach Resort. Love the location near my favorite beach. The guest service is excellent. This has been our main and most visited vacation spot. We plan on coming back in a few months. We love Aruba and can’t get enough of it.

Pablo Hoyos was welcoming and very helpful from the time of our arrival to our departure. He is an awesome Bell Captain and a true blessing to the resort.

El acceso a la playa Eagle, que es realmente hermosa

Todo muy bien

P. Pablo Hoyos, the bell captain, was absolutely amazing! He was incredibly helpful throughout our stay and went above and beyond to make our experience special. He kindly took group photos for us, made sure we had towels whenever we were running low, and was always friendly, attentive, and professional. His outstanding service and positive attitude truly stood out. He was wonderful, and we greatly appreciated everything he did for us!

My family and I have vacationed in Aruba for more than 25 years. We come at least once a year and started back when Eagle Aruba was part of LaCabana.

i just came back from aruba, I stayed at the eagle aruba resort. it is one of my favorite places to say when I visit the island. Me and my family love it there we always feel welcomed and the people that work. There are awesome and friendly. The bartenders are great, especially Papi and Brooklyn!!!!
The activity people are also awesome!!! Vladimir at the front desk couldn’t have been more helpful and polite and just a great person!
I cant wait to visit there again next year!!!!

The island was filled with with wonderful people they assisted with our need every time we ask. It a great country to visit with girlfriend, wife and family.

Room; perfect location thanks to Lou who made made it possible to provide a room with an awesome view. The sunrise view was perfect!! To Christina: the cleaning crew always kept my room clean everyday and with a smile. 😊 and to the Bell Captain always attentive and ready to help you with your laugage and help you with the in and out of the cab. Lou the one and only ❤️ Cristina ❤️ Pedro Pablo ❤️ thank you for making my stay an awesome experience!!! ❤️❤️❤️ my new Aruba family!!!

Location was excellent, near Eagle Beach and SuperFood Market was across the street also. The room size was excellent, as well as the bathroom. Kitchen was equiped which was very helpful for a family of three with a five-year old girl. My room was #1519 and I loved to have direct access to the swimming pool with the water slide and to the parking slots also. Breakfast was pretty good, options were good enough to have different alternatives and regarding taste the food was delicious. Finally, the have activities from Mondays to Saturdays.

the room attendant ( I love ) gave us good service

Pablo (the bell captain) was very helpful and hardworking. Overall room was fine except very noisy refrigerator (we don’t reported to FD). FD manager was helpful upon check in, she offer us different room. Resort atmosphere is very good, good service offering and easy access to Eagle beach.

Pablo hoyos bell captian at eagle resort was awesome helpful and kind

We had an excellent time once again. Pablo Hoyos is the best bell captain ever!!!!

Pablo Hoyas was such a good man and gentleman. He was so polite and a pleasure

If you want a beautiful getaway with the family, right near the beach, this resort is a must. HOWEVER, the front desk service is surprisingly bad for a resort this good.

Long waits, 25% competent staff, the rest varies, and some simply should not be employed in the customer service arena.

I needed something for our kitchen that was supposed to be included (baking pan). We didn't have one in our room, so I asked the front desk for one, and they said they would have one delivered. They delivered a toaster oven.

No worries, I went down, returned the toaster oven, and happened upon what seemed to be 4 'executives' and seeing my toaster oven asked me if something was wrong. I explained the situation and they laughed and assured me I'd have one delivered to my room immediately.

It was not, and when I returned hours later to inquire what was up, I was informed that they had none.

When I inquired why I was told that one would be delivered to my room (not once, but twice now), they simply apologized.

I've worked in the customer service arena my entire career. Setting false expectations is the absolute worst you can do. When you fail to deliver multiple times on requests, and then claim 'sorry'...that is TRULY the worst you can do in customer service.

To the people who want to come here...Please do. It's a great resort. Just know that you will not be able to believe anything the front desk tells you.

To the 'execs' that I met in the lobby...do better.

5 Pablo Hoyos bell captain was great also Brooklyn at the bar made the week a lot of fun. Happy hours are the best 3 to 5. All the staff was welcoming.

Pablo the Bell captain was amazing as always. The activities people were the great. Always have fun doing activities. Everyone who works here is exceptional

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