voco Surfside Aruba by IHG

Incredible hotel, very good facility and staff. 100% recommend

Great pool area and close to the beach

voco Surfside Aruba was a deligtful experience. The hotel is newly renovated and the attention was amazing. I have been going to Aruba for the past 20 years with family and friends and had not found a more homey hotel. It is just across the street from the beach and even if you don't want to goo that far the pool was amazing. I loved the breakfast offering and the drinks by the pool bar. The rooms were very comfortable and clean.

Beach access is unparalleled with only a 3 min walk. Hotel amenities are very new and elegant. Service was great and we had an amazing time!!

An exceptional stay at voco Aruba! The hotel’s recent remodel looks absolutely stunning, bringing a fresh, contemporary vibe to the entire property. The rooms are beautifully updated, the atmosphere is wonderfully relaxing, and the service remains outstanding. Highly recommended!"Excelent

Truly Magnificent - the attention to everything big and small was apparent at every turn, supported by a world-class staff that was genuinely happy to have you as a guest.

I have been an IHG member for many years and this was by far one of the most frustrating experiences I have had with a hotel.

The issue was not simply the reservation structure, but the way the situation was handled. Due to two consecutive reservations arranged by my agency, my room key expired and I was unable to access my room late in the evening while my belongings and medication were inside.

What disappointed me most was the complete lack of proactive communication and guest care. The hotel had my phone number and email, collected again at check-in, yet nobody contacted me at any stage.

It then took months of emails, follow-ups, LinkedIn messages and escalation through IHG channels before I finally received proper responses and documentation.

Management repeatedly focused on procedures and policies instead of acknowledging the actual guest experience and the stress caused.

The property itself is decent, but the handling of customer issues and communication was extremely disappointing and not what I would expect from an IHG-branded hotel.

The Voco Surfside Aruba was a delightful surprise in the heart of Oranjestad Aruba. This newly renovated property was airy, clean, and island elegant. It truly is a hidden gem and reminds me of the old Aruba low rise hotels. This property is truly a boutique style hotel. The common areas are open to maximize Aruba climate and all the decor is tasteful. The small footprint makes it is super accessible and really was a great place to spend a week with the family. This hotel is minutes from the airport so it is super convenient for a quick visit to the island.

The pool was clean and had multi-levels and seating. It was small but located in the main central courtyard of the building. It had two jetted tubs, they were not hot but had great jets. We used the pool every single day of our visit because it was never crowded. The seating surrounding the pool was varied and quite lovely for lounging. There was astroturfing throughout the property which was a nice touch. There was an outdoor shower although if you were not looking for it, it was hard to find because it was located behind the pool away from the lobby.

The hotel has a bar with a nice bar menu, nice outdoor seating options and a lovely restaurant that served a daily breakfast Buffett. Our room rate included breakfast but, that typically is an extra charge not automatic. The breakfast was varied although not extensive, we loved it. I don’t need an exotic spread each day. Made to order omelets and fruit, cereal, yogurt, cheese, breads and bagels plus, varying breakfast meats and potato or yucca. We thoroughly enjoyed it.

We rented a car and had free parking and always got a prime parking spot. Plus overflow would be across the street. Now the street is a busy road but there is a crosswalk and a small beach and tons of food kiosks and a couple of restaurants directly in front of the property.

The best part of our stay was the room, a short walk from the pool and restaurant and we were in our one bedroom one floor suite. We absolutely loved it. The room was large, bright, and clean. It did not have formal closets but it had plenty of storage space for two adults and one child. There was a pull out bed from the sofa in the main living area. Two televisions and a king sized bed in the bedroom. The bathroom was compact but tastefully decorated and very clean. The shower had great water pressure and overall the room exceeded our expectations due to the size. It also had a kitchenette and a dining table with two chairs. Also, there were two refillable glass water bottles and a filling station a few doors down. Our room also had a lovely private patio off the main bedroom that had additional seating and privacy. Our room was not too noisy since we had an interior room with a pool view. Although we always kept the curtains closed for privacy reasons. The air conditioner worked well and had a remote control feature which was a nice touch.

Overall this hotel gets a solid four stars for being a hidden gem with phenomenal customer service and being super clean and quaint. I would stay again and recommend it for families.

Celebrating my 50th birthday in Aruba was truly unforgettable. Aruba, you truly embody the language, values, and ethics the world needs more of.

Life has a way of testing us, stretching us through challenges we never expect, but every so often, it gently leads us somewhere that feels like home. This was one of those rare places; where every welcome felt sincere, every gesture carried kindness, and every moment was filled with genuine care.

What made this experience truly unforgettable was my stay at VOCO by ING a place where warmth wasn’t just offered, it was felt in every moment; where care went beyond expectation, and genuine hospitality transformed a beautiful trip into a lasting memory. Along the way, I was fortunate to meet incredible souls; the VOCO team; Nilo, Yuru , and Francisca each leaving a meaningful imprint on my heart..

This hotel is close to the airport. I am top-tier for IHG so I spend a lot of time in their hotels. This is top-notch. It’s The pool is beautiful. The rooms are very clean and the shower is amazing. I can’t say enough about the staff meant most of them speak English. They’re very helpful and very accommodating. Somebody complained about the billing. I think that’s unreasonable and does not reflect this hotel.

Stayed one night at VOCO Aruba and had a very disappointing billing experience.

I booked through Hopper and paid in full at the time of booking. At check-in, the hotel took my card for incidentals, which is standard. However, they later charged that same card for the full cost of the stay, despite the reservation already being prepaid.

I was told the charge was “pending” and would fall off. It did not.

After waiting two weeks, I followed up:
• The hotel did not resolve the issue
• IHG Rewards customer service said the hotel would contact me — they never did

I even disputed the charge with my bank, but without proper cooperation from the hotel, it was denied.

To be clear:
• The original booking was paid with a Mastercard through Hopper
• The hotel charged a separate Visa for the same stay

This is a clear duplicate charge, and it’s extremely frustrating to be left chasing a resolution with no accountability.

Until this is resolved, I would strongly caution others when booking here—especially through third-party platforms.

We booked very last minute for one night because we had to change our incoming flights due to a snow storm. We honestly were just happy to have somewhere safe to sleep that night but we were so surprised with this super cute hotel! It was just renovated and is very clean and modern. I felt like I was at a small boutique hotel. Bed was very comfortable. Pool and lounge are was wonderful. I loved being able to walk right out of our room to the pool. There were some great restaurant options in the area. Staff was very kind. We would come here again.

Pool And outside view

Staff was great and accommodating

Very family friendly place. Most of the staff are amazing especially Marc from front desk always putting a smile on our faces and not to forget the lovely cleaners and of course the super friendly ladies from the bar. Overall a very nice place.

From the moment I arrived, this hotel delivered nothing short of excellence. The room was immaculate—beautifully designed, spacious, and thoughtfully laid out. The bed was incredibly comfortable, the linens luxurious, and the view from the balcony was breathtaking. Every detail, from the lighting to the elegant decor, created a warm and welcoming atmosphere that made it feel like a home away from home.

The staff were the true highlight of my stay. Every team member I encountered—from the front desk to housekeeping—was genuinely friendly, professional, and eager to assist. They went out of their way to ensure my comfort, always greeting me with a smile and anticipating needs I didn’t even realize I had.

As for the service, it was flawless. Check-in and check-out were quick and seamless. Room service was prompt and the food arrived hot, fresh, and delicious. Any request I made was met with immediate attention and delivered with a personal touch that showed a deep commitment to guest satisfaction.

The amenities were world-class. The pool area was serene and well-maintained, perfect for a relaxing afternoon. The fitness center was fully equipped and spotless. I also enjoyed the on-site spa—an indulgent treat that left me feeling completely rejuvenated. And the hotel restaurant? A culinary gem with a menu that balances innovation and comfort, using fresh, high-quality ingredients.

In summary, this hotel doesn't just meet expectations—it exceeds them in every way. - Peter Magr

Housekeeping was great, very clean and tidy. Shower and bathroom was also great. Hotel location is perfect, lots of bars and restaurants in walking distance.