Mövenpick Resort & Marine Spa Sousse

Very disappointing experience. The security staff were extremely rude(the fat black guy ) and unprofessional. They didn’t know how to speak to guests with basic respect or courtesy, which completely ruined the experience. Customer service was unacceptable, and I would rate everything 0/10. I would not recommend this hotel unless they seriously improve their staff’s behavior and professionalism

This is a nice hotel right on the beach. The rooms are a good size, clean and comfortable. There are also good facilities with multiple pools, spa, gym and multiple restaurants. For a family holiday I did appreciate that part of the main pool was covered so you can keep children out of the sun but still enjoy the water and there is also a shelf in the pool so kids can stand in the pool which is nice.

The food was good with lots of variety and also a changing menu.

The staff were also very nice. In particular we got to know the restaurant staff for breakfast and lunch as we sat in the same area each day. In particular Nouredinne, Aziz mouhib (apologies if I spelt the names incorrectly) but they were always good at making sure we have everything we needed and in particular they made an extra effort to come and talk to and play with my daughter and wave to her. They even made her a napkin crown. This was very kind of them an I appreciated it.

I really enjoyed my stay and would recommend the hotel.

My three friends and I recently stayed at the Mövenpick Resort & Marine Spa Sousse, and unfortunately, it was a very poor experience from start to finish. We have stayed at other Mövenpick properties around the world, as well as various 4-star and 5-star hotels in tunisia and this one falls incredibly short of the standards you would expect for the price and name
A few major issues made our stay highly unpleasant:
Unacceptable Noise Levels ,We were placed in rooms overlooking the main road. Every single night, we hardly got any sleep due to the constant blast of loud music and the aggressive revving of cars and motorbikes outside.
Poor Room Quality & Housekeeping The rooms were not cleaned properly upon arrival or during our stay. To make matters worse, the pillows were extremely uncomfortable, making it even harder to get a decent night's rest.
The food was a major letdown and simply not to our liking. For a 5-star resort, the culinary quality and variety should be significantly better.
When you pay premium 5-star prices, you expect basic comforts like a clean room, a good night's sleep, and quality food,on top of this there was water on the floor from the fountain in the reception area and i actually slipped and bruised my knee none of the staff asked how I was and no wet floor sign was put down. This hotel missed the mark on all counts. Given our experience, we cannot recommend this property and will not be returning.

A fantastic stay at this hotel. Hedia, our room cleaner was amazing - 100%!

Thanks housem for making our holidays, we love coming here all the time.
We always have a lovely time.

From Linda and Kathy x

My stay at Mövenpick Sousse was by far the worst hotel experience I have ever had.
I booked and prepaid my stay through Agoda. When I arrived at the hotel, the staff cancelled my reservation and insisted that I pay a much higher rate directly to the hotel than the price I had originally booked on Agoda. This was completely unacceptable and left me with no real choice.
The breakfast was another huge disappointment. The selection was extremely poor, and the quality of the food was far below what anyone would expect from a Mövenpick hotel. It was honestly embarrassing for a brand with such a reputation.
I believe Accor should urgently review the management of this hotel. The level of service and the way customers are treated are damaging the reputation of the Mövenpick brand. If these practices continue, the hotel risks losing the trust of many guests.
Based on my experience, I cannot recommend this hotel to anyone. There are many better options in Sousse that respect their customers and honor confirmed reservations

We had the most amazing week at Mövenpick with my family. Everything about this hotel was perfect! The facilities were excellent and always well maintained. The pool was lovely and always the perfect temperature.

Breakfast was definitely my favourite part of the day. There was such a fantastic selection of fresh food every morning, including live omelette stations, amazing coffee, and delicious fresh fruit. There was so much to choose from, and we even took part in a sushi-making class, which was great fun and something my whole family really enjoyed.

The service from all the staff was outstanding, including the housekeeping team, security, and waiters. A special thank you to Mouhyb, who was incredibly kind and helpful throughout our stay. Every morning at breakfast, he went above and beyond to make sure my family had everything we needed. He was attentive, friendly, and always greeted us with a smile, making us feel so welcome.
Great service truly makes all the difference, and Mouhyb played a huge part in making our stay at Mövenpick enjoyable, relaxing, and completely stress-free.

Thank you to everyone at Mövenpick for such a wonderful stay. We will definitely be returning later this year!

J ai oublié mon pull dans la chambre j ai appelé pour le récupérer avec tout le culot du monde ils m’ont dit qu’ils n’ont rien trouvé une nuitée à 600 DT faites attention
I forgot my sweater in the room and called to arrange its recovery. To my surprise, I was told that nothing had been found. Considering I paid 600 TND for a single night, this is very disappointing. Please be careful with your belongings if you stay here.

⭐☆☆☆☆ Extremely Disappointing Stay – Not the Mövenpick Standard We Expected

We are currently staying in Room 3050 and felt it was important to share our experience while still at the hotel.

The hotel looks impressive when you first arrive. The lobby is grand, the grounds appear attractive, and at first glance it gives the impression of a luxury resort. Unfortunately, the service and overall guest experience have not matched that image.

We booked an all-inclusive package and have repeatedly struggled to receive even basic service. Yesterday, it took almost two hours to receive a drink by the pool despite asking three different members of staff. By the time it arrived, we no longer wanted it.

The buffet is another major concern. Food is poorly labelled, with little or no information regarding allergens, vegetarian options, or dietary requirements. We were told that certain sandwiches were vegetarian, only to discover they contained meat. This is not only disappointing but could be dangerous for guests with allergies.

The check-in process took approximately two and a half hours, and we were given no resort information, map, or explanation of facilities. For a hotel of this category, this was surprising and frustrating.

There is also ongoing construction work around parts of the hotel, which detracts from the relaxing atmosphere many guests are expecting when booking a luxury resort.

The all-inclusive package itself has been underwhelming. The quality of the included drinks is poor, minibar items are chargeable, and overall the offering does not reflect the premium experience advertised.

We are a family of four travelling with a young baby and chose this hotel expecting a relaxing holiday. Instead, we have spent much of our stay dealing with poor service, long waits, and unnecessary frustrations.

The most disappointing aspect is that this hotel carries the Mövenpick name. We have previously associated the brand with excellent hospitality and high standards, but unfortunately this property has not reflected those values.

We have raised these concerns directly with management and hope they will take immediate action. Based on our experience so far, we would not return and cannot currently recommend this hotel to other travellers.

Excellent hotel. Many thanks to Hanen
Sihem who is chief housekeeper and all the housekeeping crew who kept my room clean and spotless. Wonderful view from my room and very quiet too. My room number 8150. Great food and very friendly and hospitable staff made my stay special. Would highly recommend this hotel. Special thanks to Ishem who is secretary of housekeeping

The hotel was beautiful and sat right on the beach. All staff were extremely friendly and helpful and the service was fantastic. All areas of the hotel inside and out were immaculately clean. The spa offered fantastic value. I only had bed and breakfast, but the breakfast was delicious and plentiful. The bedroom was spacious and the bathroom was large, with a great power shower.

Beach Service Perfect, (Walid Tren Getrenk) the best bar Guy 🙂

Very very very clean, top service & quick response

my rom îs very, very, very clean! number 4028 and we are very happy for Good service by Karima

I had such an amazing stay in the hotel,
One person in particular his name was hamza the head of room service he couldn’t be any more helpful and so pleased he couldn’t of done enough for me and my family thank you so much for all your hard work and great service will be back next year thanks so much hamza

I would like to thank all the workers it was a beautiful time and indescribable fun Great organization and multiple activities beautiful and I would like to extend a very special thanks to Coach Amin he has a special and good way of dealing and has great professionalism honestly one of the best times that made me feel interested and really he is a professional coach and enjoys a distinctive way in explaining and speaking as he is polite in his manners Thank you Coach Amin and all the workers in the sports hall

Mahdi and Mohammed Amina along with the rest of the staff in the Tapeo restaurant are incredible 💯look after you and can not do enough for you. Thank you very much.

We had a wonderful stay at Mövenpick Resort & Marine Spa Sousse. Everything was excellent — beautiful hotel, great food, and amazing service. Special thanks to Sihem from housekeeping for always being kind and attentive. We would also like to thank Kamal, the waiter, who was always helpful, professional, and attentive to every detail. People like them really make a hotel experience special.
Highly recommended, and we would gladly come back again!

i wanna thank mr hamza for the room service im literally glad to visit sousse specially movenpick , wonderfull trip and hotel

I'm so happy in the service în Movenpick, with Mr Hamza for the room service :)