Casona Plaza Hotel Centro

Hotels
8.3 (243 reviews)
Jirón Lima N°787 , Puno , pe

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
7.51
Noted issues with cleanliness, including mold and odors.
Service
9.48
Staff are consistently described as helpful and caring.
Location
9.02
Hotel is well-located near central attractions.
Room Quality
6.97
Some rooms are reported to be small and noisy.
Amenities
8
Amenities are satisfactory with hot water for drinks.
Value for Money
8.96
Guests appreciate the overall value for the price paid.
Food and Beverage
8.01
Breakfast received positive feedback but some food was served cold.
Overall Experience
8.48
Mixed experiences, but many guests had enjoyable stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:26

Property Description

Charming Accommodations in the Heart of Puno

Delightful Dining Experience: Indulge in exquisite meals at the on-site à la carte restaurant.

Convenient Amenities: Enjoy free Wi-Fi, air conditioning, and cable TV in your cozy room. Benefit from a complimentary breakfast buffet to start your day right.

Prime Location: Situated just steps away from Puno's main square and Cathedral, Casona Plaza Hotel Centro offers easy access to the city's attractions and is nestled in a bustling commercial and financial area.

Experience comfort and convenience at Casona Plaza Hotel Centro. Book your stay now for an unforgettable Puno getaway.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 16 years old stay for US$15 per person per night when using an existing bed.
    Children 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 243 reviews
Cleanliness: 7.51
Service: 9.48
Location: 9.02
Room Quality: 6.97
Amenities: 8
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 8.48
A
Alvaro • solo_traveller • pe
10
2026-02-11 • via Nuitee
O
ORLANDO • solo_traveller • bo
8
Muy satisfactoria
Pros:

Ubicación

2026-02-08 • via Nuitee
A
antoine • couple • gp
10
2026-01-31 • via Nuitee
W
Woutrina • solo_traveller • gr
10
Pros:

I wanted to go on a 2 Days excursion. I was allowed to change my last night and not pay extra!! Great service. Breakfast excellent

Cons:

Nothinh

2026-01-29 • via Nuitee
A
Andrea • solo_traveller • it
9
Ottima soluzione in centro
Pros:

Posizione, Ambiente, accoglienza.

2026-01-27 • via Nuitee
J
Juan Carlos • solo_traveller • pe
10
Excelente
Pros:

La atención exelente

2026-01-25 • via Nuitee
S
Stephen Duffell • family_with_children • gb
9
Pros:

The hotel looks amazing inside, sweeping banister and wide staircases. Nice open reception area. Easy access to the lift. Every single member of staff was polite and helpful. They have a 24hr turn around laundry service as well which was great.
They always have an earn of coco tea and one of hot water in reception with a selection of teas and coffees that you can help yourself to.
Breakfast is really good. A selection of breads, fresh fruits, cereals and hot coffee, as well teas. Also fried or scrambles eggs and some local hot dishes.
The rooms were nice and clean, as was the ensuit. There was always hot water and the bathroom products were quite nice.
Excellent location.

Cons:

The only thing, which is not the hotels fault is that there is a bar or club a short distance away, which loves it's loud music.

2026-01-25 • via Nuitee
Y
Yesica Camino • family_with_children • ec
10
Pros:

Muy buen lugar

2026-01-25 • via Nuitee
A
ANAYA SEGOVIA • family_with_children • pe
8
2026-01-24 • via Nuitee
S
Sascha • extended_group • de
8
alles ok, kommen gerne wieder!
Pros:

freundliches personal, grosse betten, sauberkeit, frühstück war gut

Cons:

wenig aufhängemöglichkeiten in zimmer,
duschwasser könnte 4 grad wärmer sein.

2026-01-24 • via Nuitee
A
Andia • solo_traveller • pe
10
Hotel bonito y acogedor
Pros:

El desayuno es variado

2026-01-21 • via Nuitee
L
Liang • couple • ca
9
2026-01-20 • via Nuitee
K
Karina • family_with_children • pe
9
Bonito
Pros:

Ubicación y atención

2026-01-19 • via Nuitee
B
Birgit • family_with_children • de
8
2026-01-16 • via Nuitee
Z
Zoila • extended_group • pe
10
confortable, espacios para trabajar en lospisos, lobby amplio para recibir visitas.
Pros:

cuenta con calefaccion, me encanto el agua caliente abundante y la tina del baño.
desayuno con frutas variadas y pancitos de la zona

2026-01-16 • via Nuitee
V
Valeria • extended_group • br
10
2026-01-08 • via Nuitee
L
Ling • couple • au
10
2025-12-22 • via Nuitee
M
Maurizio • couple • it
10
Meglio di cosi..
Pros:

Tutto!!

Cons:

Niente..

2025-12-12 • via Nuitee
M
Megan • family_with_children • gb
8
2025-12-05 • via Nuitee
J
Jeremiah Dupree • family_with_children • us
8
Pros:

Location, clean, comfortable.

Cons:

The front door is always closed and locked. Twice I had to wait for almost 10 minutes to be let in.. While it was cold and raining.

2025-11-30 • via Nuitee