Casona Plaza Hotel Centro

Hotels
8.3 (292 reviews)
Jirón Lima N°787 , Puno , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
7.51
Noted issues with cleanliness, including mold and odors.
Service
9.48
Staff are consistently described as helpful and caring.
Location
9.02
Hotel is well-located near central attractions.
Room Quality
6.97
Some rooms are reported to be small and noisy.
Amenities
8
Amenities are satisfactory with hot water for drinks.
Value for Money
8.96
Guests appreciate the overall value for the price paid.
Food and Beverage
8.01
Breakfast received positive feedback but some food was served cold.
Overall Experience
8.48
Mixed experiences, but many guests had enjoyable stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:26

Property Description

Charming Accommodations in the Heart of Puno

Delightful Dining Experience: Indulge in exquisite meals at the on-site à la carte restaurant.

Convenient Amenities: Enjoy free Wi-Fi, air conditioning, and cable TV in your cozy room. Benefit from a complimentary breakfast buffet to start your day right.

Prime Location: Situated just steps away from Puno's main square and Cathedral, Casona Plaza Hotel Centro offers easy access to the city's attractions and is nestled in a bustling commercial and financial area.

Experience comfort and convenience at Casona Plaza Hotel Centro. Book your stay now for an unforgettable Puno getaway.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 16 years old stay for US$15 per person per night when using an existing bed.
    Children 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 292 reviews
Cleanliness: 7.51
Service: 9.48
Location: 9.02
Room Quality: 6.97
Amenities: 8
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 8.48
R
Rudy • solo_traveller • cl
5
Pros:

Buenas instalaciones

Cons:

Despiertan y hacen mucho ruido desde las 4 AM

2026-07-14 • via Nuitee
A
ALBERTO • couple • es
8
Buena ubicación para visitar Puno
Pros:

El desayuno nos ha gustado mucho, es variado y de calidad. El personal muy atento y amable. La habitación es muy amplia.

Cons:

La WiFi fallaba a veces. Echamos de menos algún enchufe cercano a las camas, para cargar el celular. Nos habría gustado un espejo en la habitación, aunque no es algo imprescindible. Solo había uno en el baño. Quizás otra silla para colocar la ropa, solo había una. También deberían poner en el baño un cartel para sí deseamos o no cambio de toallas,, como hacen ya en muchos hoteles, pues no es necesario cambiarlas a diario.

2026-07-11 • via Nuitee
P
Payad • solo_traveller • us
10
Excellent hotel in a perfect location just steps from Plaza Mayor. The staff were friendly and helpful, the breakfast wa
Pros:

I had a wonderful stay at Casona Plaza Hotel and would definitely recommend it. The staff were incredibly friendly, welcoming, and always willing to help with anything I needed. The breakfast was very good, and on the morning of my early departure they even prepared a to-go breakfast bag for me, which was a thoughtful touch that I really appreciated.

The room was clean and comfortable, with a very comfortable bed, spotless sheets, reliable hot showers, and fast, stable WiFi throughout my stay. The location is excellent—just steps from Plaza Mayor, making it easy to explore the city on foot.

The standout feature for me was the heater in the room. Wow! It made such a difference during the cold nights and made my stay especially comfortable. Overall, Casona Plaza Hotel exceeded my expectations, and I wouldn’t hesitate to stay here again.

Cons:

None

2026-07-08 • via Nuitee
C
Cecilia • solo_traveller • pe
10
Pros:

Todo en general, habitación cómoda, desayuno agradable

Cons:

Tuve un problema de fuga de agua en el inodoro, pero por lo demás fue excelente

2026-06-28 • via Nuitee
P
Pierre-Alexandre • family_with_children • ca
8
Très bon hôtel
Pros:

Le buffet du déjeuner est très bien garni et diversifié
Les lits sont confortables.

Cons:

Nous avons demandé un déjeuner à emporter (car nous devions partir très tôt) et tout ce que nous avons reçu était un pauvre petit sandwich avec le pain ultra industriel (sans même les croûtes !), avec une tranche de fromage et une tranche de... viande ? Pas de beurre, de margarine, ou quoique ce soit d'autre dans le sandwich. Il y avait aussi une mandarine, un petit jus et une petite barre tendre... vu tout ce que le buffet traditionnel propose, c'est êtremement décevant.

2026-06-21 • via Nuitee
P
Pierre-Alexandre • solo_traveller • ca
8
2026-06-20 • via Nuitee
Y
Ying • extended_group • ca
10
2026-06-15 • via Nuitee
M
MARIA • couple • au
10
Fantastic location, comfortable rooms, friendly helpful staff
Pros:

Absolutely brilliant location… just at tra start of the walking street and one block from the main square. Lovely hotel with friendly helpful staff. Rooms were comfortable with nice beds, clean linen and soft towels. Plenty of hot water and good air conditioning. Breakfast was pretty much how it is in 3 star hotels in Peru… average… but you shouldn’t expect anything but that once you’ve been there a while lol.

2026-06-12 • via Nuitee
A
Amanda • couple • au
8
2026-06-10 • via Nuitee
A
Alicia • solo_traveller • es
9
Great hotel in central Puno
Pros:

Very good location, large and comfortable room.

Cons:

Restaurant was slow for dinner service

2026-06-09 • via Nuitee
C
Cadillo Benavides • solo_traveller • pe
10
Pros:

El jacuzzi

Cons:

La disponibilidad de habitaciones

2026-06-06 • via Nuitee
L
Lucas Rhuan Fischer • extended_group • br
10
Hotel ótimo com equipe muito prestativa
Pros:

A localização foi muito boa por ser perto da praça principal de Puno e por haver várias opções de restaurantes próximo ao hotel. Nossa passagem foi rápida e estratégica por Puno e o hotel nos serviu muito bem. O hotel atendeu prontamente nosso pedido de guardar as malas por um dia, pois visitamos e dormimos nas ilhas Uros

2026-06-02 • via Nuitee
W
Wen-Chia • extended_group • tw
9
Pros:

員工服務態度非常好

Cons:

暖氣是有問題的，插座太少

2026-05-31 • via Nuitee
M
MARIA • couple • au
10
Great location. Comfortable room. Friendly helpful staff.
Pros:

Fabulous location on the walking street, one block from Plaza de Armas. Room was comfortable, good water pressure, hot water, soft towels. Comfy bed and pillows. Good air con. Friendly staff. Happy hour drinks 2x 1 each afternoon. Breakfast the usual, bread , cheese, cold meat, cereal, fruit, juice, coffee tea.
Recommended.

2026-05-23 • via Nuitee
P
Pomarino Pezzia • couple • pe
8
Pasé unos días muy cómodos y la cercanía a la Plazaprincipal
Pros:

Era muy cómodo

Cons:

Poca ventilación

2026-05-17 • via Nuitee
B
Beatrice • solo_traveller • fr
9
2026-05-16 • via Nuitee
B
brainshivers • solo_traveller • lt
9
Pros:

Nice vintage style of the hotel, the staff was very helpful to allow us to store our luggage before and after our tour as well as other assistance. The location is a couple of steps away from the main square.

Cons:

The wi-fi signal is a bit weak. The breakfast early in the morning had little variety, the next day we went later and it was better.

2026-05-08 • via Nuitee
D
Daniel Millares • solo_traveller • bo
10
Pros:

La limpieza , la comodidad , el lugar estrategico

2026-05-05 • via Nuitee
T
Thomas • couple • de
7
Schlechtes Preis-Leistungsverhältnis
Pros:

das Hotel ist in die Jahre gekommen, das sieht man deutlich.

Cons:

Das Zimmer mit Ausblick und Balkon blickt auf eine laute Kreuzung und der Balkon ist nicht nutzbar aufgrund der minimalen Gröẞe und der umgebauten Tür. Auch eine Reklamation und ein anderes Zimmer brachten keine Besserung.

2026-05-04 • via Nuitee
G
GICK GEE • solo_traveller • us
10
2026-05-04 • via Nuitee