Casona Plaza Hotel Centro

Hotels
8.3 (278 reviews)
Jirón Lima N°787 , Puno , pe

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
7.51
Noted issues with cleanliness, including mold and odors.
Service
9.48
Staff are consistently described as helpful and caring.
Location
9.02
Hotel is well-located near central attractions.
Room Quality
6.97
Some rooms are reported to be small and noisy.
Amenities
8
Amenities are satisfactory with hot water for drinks.
Value for Money
8.96
Guests appreciate the overall value for the price paid.
Food and Beverage
8.01
Breakfast received positive feedback but some food was served cold.
Overall Experience
8.48
Mixed experiences, but many guests had enjoyable stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:26

Property Description

Charming Accommodations in the Heart of Puno

Delightful Dining Experience: Indulge in exquisite meals at the on-site à la carte restaurant.

Convenient Amenities: Enjoy free Wi-Fi, air conditioning, and cable TV in your cozy room. Benefit from a complimentary breakfast buffet to start your day right.

Prime Location: Situated just steps away from Puno's main square and Cathedral, Casona Plaza Hotel Centro offers easy access to the city's attractions and is nestled in a bustling commercial and financial area.

Experience comfort and convenience at Casona Plaza Hotel Centro. Book your stay now for an unforgettable Puno getaway.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 16 years old stay for US$15 per person per night when using an existing bed.
    Children 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 278 reviews
Cleanliness: 7.51
Service: 9.48
Location: 9.02
Room Quality: 6.97
Amenities: 8
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 8.48
B
Beatrice • solo_traveller • fr
9
2026-05-16 • via Nuitee
B
brainshivers • solo_traveller • lt
9
Pros:

Nice vintage style of the hotel, the staff was very helpful to allow us to store our luggage before and after our tour as well as other assistance. The location is a couple of steps away from the main square.

Cons:

The wi-fi signal is a bit weak. The breakfast early in the morning had little variety, the next day we went later and it was better.

2026-05-08 • via Nuitee
D
Daniel Millares • solo_traveller • bo
10
Pros:

La limpieza , la comodidad , el lugar estrategico

2026-05-05 • via Nuitee
T
Thomas • couple • de
7
Schlechtes Preis-Leistungsverhältnis
Pros:

das Hotel ist in die Jahre gekommen, das sieht man deutlich.

Cons:

Das Zimmer mit Ausblick und Balkon blickt auf eine laute Kreuzung und der Balkon ist nicht nutzbar aufgrund der minimalen Gröẞe und der umgebauten Tür. Auch eine Reklamation und ein anderes Zimmer brachten keine Besserung.

2026-05-04 • via Nuitee
G
GICK GEE • solo_traveller • us
10
2026-05-04 • via Nuitee
A
Agustin Bustos • solo_traveller • ar
10
Excelente opcion precio calidad.
Pros:

Muy calidad bienvenida, habitaciones comodas, buena presión del agua y temperatura en las duchas, nada mejor que un buen baño luego de las excursiones. Buenas instalaciones del edificio, comodidad para aprovechar antes del check inn y luego del check out.

2026-05-03 • via Nuitee
J
Juan • solo_traveller • cl
10
Gratisima y seguramente volveria a este GRAN HOTEL
Pros:

CALIDAD DE ATENCION , PERSONAL EXTREMADAMENTE ATENTO , CUIDADOSO EN EL TRATO , SIEMPRE ATENTO A MI PERSONA YO ESTADO EN DIFERNTES HOTELES , PERO ESTE A SIDO EL MEJOR , NO PUEDO EXPRESAR LO BIEN QUE ME SENTI , CUANDO ME ESTABA POR RETIRAR DEL HOTEL HASTA ME PREGUNTO LA SEÑORITA DE RECEPCION SI YA HABIA TOMADO MI DESAYUNO Y SE AGRADECE ESTOS DETALLES.
TAMBIN COMENTAR QUE ME AFECTO LA ALTURA , PERO EL PERSONAL , SIEMPRE MUY ATENTO CON MI PERSONA Y EL CUIDADO QUE TUVIERON CONMIGO, EL HOTEL CUMPLIO Y SUPERO MIS ESPECTATIVAS , GRACIAS POR TODO. Y QUE MI AMADO DIOS LES BENDIGA A TODO EL PERSONAL

Cons:

NINGUNA OBJECION

2026-05-01 • via Nuitee
C
Claudia Rodriguez • extended_group • pe
7
2026-04-29 • via Nuitee
K
Katie • couple • au
8
Great value stay
Pros:

The location was amazing

Cons:

Nothing

2026-04-27 • via Nuitee
M
Michele • solo_traveller • us
9
2026-04-20 • via Nuitee
E
Elias • family_with_children • au
10
2026-04-19 • via Nuitee
B
Borja • solo_traveller • es
8
Pros:

Precio, ubicación

2026-04-13 • via Nuitee
R
Ria • family_with_children • be
8
2026-04-13 • via Nuitee
M
Marion • solo_traveller • de
8
Pros:

Gute Lage Nähe des Hauptplatzes. Komfortables Hotel.

Cons:

Funktional.

2026-04-13 • via Nuitee
E
Esthefani • extended_group • es
10
Cómodo y con una excelente ubicación
Pros:

Personal amable

Cons:

Creo que podría mejorar el desayuno.

2026-04-12 • via Nuitee
T
Tracey • solo_traveller • ca
8
2026-04-10 • via Nuitee
M
Marius • couple • de
9
Alles gut.
Pros:

Alles gut. Gutes Frühstück. Personal sehr freundlich.

Cons:

Zimmer etwas dunkel.

2026-04-07 • via Nuitee
B
Benoît • family_with_children • fr
6
Pros:

Emplacement et hall d'accueil

Cons:

Chambre trop bruyante à côté de l'ascenseur à proscrire.
Restaurant attente trop longue
Aucun équipement pour poser nos affaires exemple porte manteau
Lumière insuffisante dans la chambre

2026-04-02 • via Nuitee
R
Reynaldo • solo_traveller • pe
10
Super acogedor y cómodo
Pros:

Instalación muy linda, desayuno buffet, personal muy atento y siempre a ayudar. Gracias por todo.

Cons:

Todo ok

2026-03-26 • via Nuitee
J
Jade • couple • fr
8
2026-03-25 • via Nuitee