Hotel Embajador Puno

Hotel mal conservado. Cheguei pela noite e informei que tinha uma reserva e as duas atendentes ficaram em silêncio. Depois de algum tempo perguntei: “E..?” Elas então disseram que não havia ninguém reservado e que não havia quarto disponível, sem acrescentar alguma alternativa. Perguntei o que poderia ser feito e elas nada. Então chegou outro atendente e esse sim consultou algo no computador e depois de algum momento liberou um quarto pra mim (não falaram que não havia disponibilidade de quarto? 🤔). O hotel é antigo e com aparência de mal conservado. Falaram que me levariam uma toalha de banho, coisa que só consegui na manhã seguinte descendo pessoalmente à recepção. A ducha estava gelada e depois de descer reclamando disseram que iam ligar o boiler (já não deveria estar ligado?🤔🤔). Mesmo tempos depois tomei um banho não mais gelado mas frio, em um frio de 7 graus. Meu conselho: gaste um pouquinho mais e vá pra outro lugar.

The staff was really helpful and friendly. Convenient location. Older hotel and I suspect there is sewage problems because there was a not so nice smell to the bathrooms.

Mögel i rummet svårt att andas hela natten, fläckar på väggar och mattan, sängkläder lukta illa, rent ut sagt äckligt, fanns inte något att köpa, fanns inga gafflar, personalen verkade inte vilja ha gäster, undermåligt med tanke på vad det kostar, jag checkade ut efter en natt.

O hotel é super bem localizado, os funcionários foram muito cordiais e agradaveis. Fizemos o check out as 10, porém precisavamos deixar nossa bagagem no hotel e os funcionários a guardaram com toda segurança.

hotel péssimo, parece abandonado, de manhã o funcionário fica dormindo e o mesmo se quer prepara o café da manhã na hora marcada por eles, péssimo atendimento, água quente só pedindo o tempo todo, péssimas toalhas, não recomendo

야간 버스 타고 푸노에 도착해서 택시타고 도착했는데 문 잠겨 있고 셔터 내려져 있어서 당황했어요. 다행히 일찍 체크인 해주긴 했는데 직원들 영어가 안 통하고 스페인어로 해야 되요. 뜨거운 물은 평소에는 보일러 안 켜놓는 것 같고, "Agua caliente, por favor"라고 요청하시면 보일러 켜줍니다.ㅎ

We arrive around 7:30 at night after taking a taxi here only to be told they didn't have our reservation. I showed them our confirmation email, the email that had our payment information and they said they didn't have it. Not only did they not have it... they had no rooms. Stunned we asked what they were going to do and they said basically nothing. Too bad. They didn't even call any other hotels for us to see where may have a room and said it was our fault. We got to walk around Puno with our bags for an hour trying to find a hotel at night during a busy week. Make sure you don't book online and pay online, but even better yet, don't book here at all! And don't expect any help from the staff when they make a mistake with your booking :(

Old noisy and dirty hotel. Needs to be refurbished as soon as possible. I stayed there just because its location, a 5 minute walk from the train station. 10 minute walk to plaza de armas. Service personnel nice and helpful. Good point: cheap.

Situé en plein centre, l'accès aux restaurants, banques et boutiques est facile à pied.
Les résidents de la chambre voisine sont arrivés tard la nuit. Bruyant , mal isolé. Les vitres des fenêtres qui donne sur la petite terrasse sont vraiment sales.

Ubicación muy conveniente, cerca de los principales puntos de la ciudad. Desayuno incluido rutinario y básico. No limpian el cuarto a menos que lo solicites. Al c/ in no nos explicaron que si no lo solicitabas no te limpiaban nada. Cuarto comodo para descansar lo suficiente. Tv antigua sin buena señal. Agua caliente solo cuando ellos quieren. Cuando indique que no salía agua caliente me dieron como respuesta que el chico que ve eso no estaba. Ese día toco bañarse con agua fría considerando el clima frío de puno. Personal amable en líneas generales, no supieron darme razón Cúando solicite algunas indicaciones e información turística pero por lo menos no te contestan mal!

Un hotel que se encuentra cerca del centro, estación de trenes, terminal terrestre y con muy buen ambiente.

It's very centrally located, near to markets, restaurants, shops and a Plaza Vea. (Peru's version of Walmart)
No heat, but I've found that isn't uncommon in this region. Ask for an extra blanket.
In-room wifi was good and so was the cable TV selection.
My room overlooked the street, which may be a bit noisy, for some, but I liked watching the hustle & bustle.
It's a good 10-15 walk, to the lake.
It's a bit run down, but I didn't find it actually dirty. The sheets were clean and the bed was comfortable. It was reasonably priced, for what you're getting.

Awful hotel. Very dirty, in particolar the double rooms. The bathroom was very old, dirty and without towels and toilet paper. The wi-fi didn't work. The receptionist weren't gentle and they didn't care about our complains and questions. It's located in a very poor area of Puno.

The hotel looks kind of creepy yet it was inexpensive and had better price/quality ratio than the nearby hotels.
The beds are big and comfortable. Otherwise rooms lack equipment, hot water is not reliable and our private bathroom was in a very bad shape. WiFi only in the reception area. Overall - you will survive sleeping there and can get a nice price but don't expect nothing more.

L hôtel était très bien située mais aucun confort , la pluie entrait de partout, il a fallu s acheter du papier hygiénique car ils disaient ne pas en avoir,les serviettes semblaient avoir été utilisé sans lavages,,,
Aucune lumières le soir dans les corridors surtout au troisième étage.

立地はすごく良かったが、この程度のホテルとしては普通。特に特記することはなし。

The hotel was fine, no maid service, breakfast included, had an internet terminal. Staff was helpful for finding buses, tours, etc. Good location, close to train, super market, and walking distance to the main tourist area (bars/clubs). There was a problem with the water pressure and one day we did not have hot water because the pumps failed. This was a frequent occurrence.

If the Punuypampo in Puno was the best hotel I stayed in, then this hotel was the worst. The absolute worst. The rooms were cold, I had no hot water for 2 days and left early (Expedia you will be hearing from me for a partial refund) with my laundry that I left when I arrived, still wet. The place was run by boys who did not have much idea of what running a hotel was. I do not blame them at all, the manager who I caught sight of briefly is responsible for the training, or lack of it. Just stay away from this hotel.

Was definitly more like a hostal than hotel, miles away from 3 stars (internationally at least). The room was comfortable. Location not the best for tourists but a walking distance from the 'center'. Misrepresenting marketing and therefore didn't live up to our expectations.

Los dos días que nos hospedamos en el Hotel Embajador fuimos muy bien atendidos y el desayuno fue oportuno en el tiempo y bien servido
gracias

GUILLERMO