Casona Plaza Hotel Puno

Hotels
•
Casona Hoteles Peru
8.2 (51 reviews)
Calle Arequipa Nro 655, Puno, PUNO, PE , Puno , PE
51-51-365614

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Facilities

Free breakfast
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Street parking
Concierge service
Elevator
Fireplace in lobby
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Review Highlights

Pros:
Excellent location near Plaza de Armas
Clean and comfortable rooms
Good breakfast for many guests
Helpful staff in many cases
Comfortable beds / hot showers
Cons:
In-room WiFi unreliable or only in lobby
Breakfast/service timing or quality issues for some (boxed breakfast, late start)
No dinner option / limited dining onsite
Some reports of curt or unfriendly staff
Hotel feels dated and could use modernization

Categories

Cleanliness
8.8
Multiple mentions of clean rooms and well-kept public areas (e.g., “propre”, “clean and comfortable”, “Sauberes”); a few minor notes about bathroom odors when windows open.
Service
8.3
Generally praised as friendly and helpful (assisting with taxis, oxygen for altitude sickness), but a few reports of unfriendly or curt staff and some check-in/early-morning coordination issues.
Location
9.2
Consistently highlighted as excellent — very close to the Plaza/Plaza de Armas and many cafes/restaurants; considered the hotel's standout feature.
Room Quality
8.5
Many guests report comfortable beds, hot showers and spacious rooms; occasional notes of small rooms or dated aspects but overall comfortable.
Amenities
6.5
Problems repeatedly reported with in-room WiFi, lack of dinner options, and some requests for modernization; lobby tea and basic services are available.
Value for Money
8.7
Several guests explicitly call it good value or good price-quality ratio; positive comments about helpful staff and location supporting value.
Food and Beverage
7.5
Breakfast generally described as good by many, but there are complaints about late service, boxed breakfasts that were poor, lack of fried eggs and occasionally poor juice quality.
Overall Experience
8.1
Overall positive stays with strong location, clean rooms and helpful moments from staff, tempered by amenity and occasional service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-06 02:45

Property Description

Experience the charm of Casona Plaza Hotel Puno, where Art Deco elegance meets modern comfort in the heart of Puno.

Luxurious Accommodations
Unwind in one of our 60 uniquely decorated guestrooms, each featuring a plush pillowtop bed with down comforters, ensuring a restful night’s sleep. Enjoy premium amenities, including complimentary wired and wireless internet, and revel in the luxury of deep soaking bathtubs and rainfall showerheads.

Gastronomic Delights
Savor exquisite dining at LOS FAROLES, our fine-dining restaurant complete with a cozy bar/lounge. Indulge in 24-hour room service and start your day with a complimentary buffet breakfast to invigorate your mornings.

Convenient Amenities
Stay connected with our complimentary internet access and take advantage of our concierge services. Whether you're here for business or leisure, our 24-hour business center and meeting facilities have you covered.

Don’t miss out; book your stay at Casona Plaza Hotel Puno today!

Important information:

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JUL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

8.2
Based on 51 reviews
Cleanliness: 8.8
Service: 8.3
Location: 9.2
Room Quality: 8.5
Amenities: 6.5
Value for Money: 8.7
Food and Beverage: 7.5
Overall Experience: 8.1
V
VICTORIA • couple • gb
8
2026-06-03 • via Nuitee
F
Francesca • couple • it
7
2026-06-03 • via Nuitee
M
Monika • couple • de
8
2026-05-31 • via Nuitee
V
VICTORIA • couple • gb
8
2026-05-29 • via Nuitee
F
Fiorella • extended_group • pe
10
2026-05-25 • via Nuitee
C
Christine • solo_traveller • au
8
Pros:

Location. Choice of 3 pillows was fabulous. Best pillow since leaving home 3 weeks ago.

Cons:

Nothing.

2026-05-11 • via Nuitee
S
Santiago • extended_group • pe
9
Todo bien
2026-05-08 • via Nuitee
N
Núria • extended_group • mx
6
Buena relación calidad-precio
Pros:

La ubicación y el desayuno

Cons:

El wifi en la habitación no funcionaba. En la descripción ponía que la habitación tenía calefacción y no tenía

2026-05-06 • via Nuitee
J
Jeremy Del Mundo • solo_traveller • fr
9
T'es bien pour une dernière étape de confort avant la Bolivie
Pros:

Proche de la place principale. Parfait pour une dernière étape avant d'attaquer la Bolivie. Le petit déjeuner était convenable. La chambre était confortable avec douche chaude et bon débit.

Cons:

RAS

2026-04-30 • via Nuitee
N
Nabil • couple • be
8
Pros:

La localisation

Cons:

Très peu de charme et impossibilité de dîner

2026-04-30 • via Nuitee
A
Andrea • couple • br
10
Pros:

Tudo

2026-04-29 • via Nuitee
L
Lourdes • solo_traveller • pe
9
Pros:

La cercanía a la plaza

2026-04-17 • via Nuitee
C
Christian • couple • pe
9
Buena estadía
Pros:

La ubicación es muy cercana a la plaza. El personal me atendió muy bien.

Cons:

Habitación un poco pequeña. Me quedé una noche así que fue suficiente.

2026-04-17 • via Nuitee
C
Castagnede • extended_group • fr
8
Pros:

Établissement très calme, propre et bien situé

2026-04-14 • via Nuitee
C
Calida • solo_traveller • tt
8
2026-04-13 • via Nuitee
P
Phabio_C • solo_traveller • it
9
2026-04-11 • via Nuitee
C
CHRISTIAN • couple • pe
10
2026-04-10 • via Nuitee
P
Pablo • couple • br
10
2026-04-07 • via Nuitee
D
daniel • extended_group • gb
8
2026-04-06 • via Nuitee
M
M • couple • ca
7
Decent one night stay in Puno
Pros:

Our room was clean and hotel was easy to access. They provided coca tea in the lobby area. We only stayed one night.

Cons:

At check in, we asked for taxi and boxed breakfast at 6am (in order to catch bus to Cusco); neither was ready. We panicked a bit before both were ready. Boxed breakfast was an unappetizing cheese sandwich, 2 pieces of fruit and a bottle of water:(

2026-04-01 • via Nuitee