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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Reception hall
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Covered parking
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Garage
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Historical Main Square Location
Hotel Hacienda Plaza de Armas, nestled in Puno's historical main square, offers a charming stay with rooms featuring private bathrooms and complimentary Wi-Fi. Enjoy the convenience of being just a 5-minute drive away from the stunning Titicaca Lake.
Comfort and Elegance
Experience comfort and elegance in every room at Hacienda Plaza de Armas, complete with carpeted floors, tasteful wood furnishings, and flat-screen TVs. The private bathrooms are equipped with luxurious marble fittings, baths, and complimentary toiletries for a truly indulgent stay.
Delicious Buffet Breakfast
Start your day right with a delicious buffet breakfast at the hotel's restaurant, featuring a variety of tropical fruits to tantalize your taste buds.
Book your stay at Hotel Hacienda Plaza de Armas now to enjoy these wonderful amenities and explore the beauty of Puno!
Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
Property Policies
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Parking
Free public parking is possible at a location nearby (reservation is needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
People no matter the age stay for US$25 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
La ubicación es excelente.
Comunicación y facilidades desde la reserva
El personal es muy amable y siempre están para ayudarte
El desayuno es bueno y cumple pero podría mejorar con más variedad.
Todo en general
Nada que me haya disgutado
Perfect location
Noisy, we paid for balcony and pay more but the plaza is busy and noisy in the evening until 11 pm. Can go to sleep.
I found out I have issue with high elevation & I booked 4 nights. After my arrival, I realize I can’t breath and my heartbeat is over 110 and my O2 level is 75, normally 99%. So for my safety I need to fly out to other city before I collapse. I message the hotel and talk to them. They say you book for 4 nights and you have to pay 4 nights even if you stay one night. However, the policy is, if no show, they charge you one night which makes sense. So I stay two nights and had to fly out and they charged me 4 nights. They are so greedy, not a fair trade. I messaged their booking personel, recommended by the front desk, and they ignored me and never replied to my message. I have to check out for my safety before I collapse. I stayed on my room not going anywhere and flew to Lime where the elevation is at sea level.
Location directly on the main square, but with a disadvantage as the square is pedestrian and you have to carry your luggage
Avoid room 205, it is over the kitchen and you wake up with the preparation of breakfast or you hear the cook singing during dinner time
No fridge or minibar
Directly at the main plaza, we were in the middle of the city. The breakfast buffet had a lot of options and our rooms were very nice.
Pulitissimo, posizione eccezionale, ottima colazione, staff molto amichevole
Nulla
Nuestra experiencia en este hotel fue, en términos generales, excelente y muy satisfactoria. Desde el momento en que llegamos, quedamos gratamente sorprendidos por su ubicación, que resulta realmente estratégica: cercana a puntos importantes de la ciudad, con fácil acceso al transporte y rodeada de opciones comerciales y de servicios, lo que hizo nuestra estadía mucho más cómoda y práctica.
La atención del personal fue uno de los aspectos que más destacamos. En todo momento recibimos un trato amable, respetuoso y dispuesto a ayudar. El personal de recepción, aseo y restaurante se mostró siempre atento a nuestras necesidades, resolviendo cualquier inquietud con rapidez y buena disposición, lo que sin duda marca una gran diferencia en la experiencia de hospedaje.
El aseo del hotel es impecable. Las habitaciones, zonas comunes y pasillos se encontraban constantemente limpias y ordenadas, transmitiendo una sensación de cuidado y bienestar. Se nota el compromiso del hotel con la limpieza y la comodidad de los huéspedes, algo que valoramos enormemente.
El desayuno merece una mención especial. Es variado, completo y bien presentado, con opciones para diferentes gustos. Cada mañana encontramos alimentos frescos, bien preparados y suficientes, lo que nos permitió iniciar el día con energía y satisfacción. Sin duda, es un punto fuerte del hotel.
En cuanto a las instalaciones, las del cuarto piso nos parecieron muy bien mantenidas, cómodas y funcionales. Los espacios son agradables, ventilados y pensados para el descanso, lo que contribuye a una estadía placentera.
No obstante, consideramos importante mencionar que el quinto piso se percibe un poco descuidado en comparación, y además presenta un calor bastante intenso, lo cual puede afectar la comodidad, especialmente en temporadas cálidas. Creemos que con algunos ajustes en mantenimiento y ventilación, este nivel podría estar al mismo nivel del resto del hotel.
A pesar de este detalle puntual, nuestra valoración general es muy positiva. Es un hotel que ofrece una excelente relación entre calidad, servicio y ubicación. Lo recomendamos sin dudarlo y, definitivamente, nos hospedaríamos nuevamente, ya que la experiencia en conjunto fue muy grata y cumplió con nuestras expectativas.
Det låg centralt och vi fick ett bra pris. Trevlig utsikt över Plaza del Armas.
Det fanns ingen möjlighet att få ha rummet lite längre. Vi hade en sen flight och bad om att få ha rummet lite längre än till utcheckning kl 10:00. Fanns ingen förståelse i detta.
Lite spartansk frukost.
El personal fue muy amable y el desayuno muy rico.
Location
Dated 80s decor. "Standard room" only had a window into a very noisy shaft. Door was poorly insulated so you could hear each and every guest coming into the hotel.
Gostei de tudo. Quarto com calefação. Café ótimo! Liberam oxigênio por 5 min gratuito. Localização perfeita
Clean accommodation with comfortable beds and a great location in the center of Puno.
The breakfast was very complete and delicious.
The receptionist was very kind and looked after our luggage for a couple of hours, which we really appreciated.
The only downside was that check-out is quite early.
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