Kaaro Hotel Suite

Hotels
8.5 (1534 reviews)
Jr. Lambayeque 142 - 144 , Puno , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Family rooms
Garden
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
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Review Highlights

Pros:
Central, convenient location
Friendly and helpful staff (good reception service)
Good, varied breakfast
Affordable / good value
Assistance with excursions and luggage storage
Cons:
Rooms very cold / lack of reliable heating
Inconsistent or no hot water for showers
Dated rooms and carpeting; some unpleasant smells
Limited or unclear towel cleanliness
Occasional elevator issues and administrative billing confusion

Categories

Cleanliness
6.5
Multiple reviews note issues with the carpet, an unpleasant bathroom smell, unclear towel hygiene and some dated/unclean-feeling furnishings; overall cleanliness is below expectation.
Service
9.5
Service is repeatedly praised: friendly and helpful staff, good reception assistance (luggage storage, excursions) and generally attentive personnel.
Location
9.5
Consistently described as central and ideally located; location is a clear strong point across many reviews.
Room Quality
6.5
Frequent complaints about very cold rooms (lack of heating), old furniture, thin shower flow and occasional lack of hot water; room comfort is noticeably impacted.
Amenities
9
Breakfast and basic services (e.g., excursion organization, luggage holding) are good, but important amenities like reliable hot water, heating and sometimes the elevator are inconsistent.
Value for Money
9
Several guests mention the hotel is good value or very affordable; despite facility shortcomings, many feel the price is reasonable for the location and service.
Food and Beverage
9
Breakfast is often described as complete/rich and a highlight, though a few reports mention cold or limited items on occasion.
Overall Experience
9
Overall experience skews positive due to excellent location, helpful staff and good breakfast, but is tempered by cold rooms, intermittent hot water and dated facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-15 02:46

Property Description

Homely Style and Comfort
Experience the cozy charm of El Buho Hotel with its embellished wood details and decorative rugs. Relax in fully equipped rooms with flat-screen cable TV and private bathrooms, some offering panoramic park views.

Delicious Dining Options
Indulge in a full buffet breakfast with fresh fruits and juices to start your day. Enjoy complimentary tea and coffee in the interior patio or savor á la carte dishes at the restaurant, which also caters to special dietary needs upon request.

Convenient Location and Services
Located just 2 blocks from Puno’s main square and Pino Park, Buho Hotel offers free Wi-Fi and babysitting services. Arrange for airport shuttle services at the tour desk for a hassle-free journey from Juliaca Airport. Book now for a memorable stay at El Buho Hotel.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 1534 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 9
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9
S
Stefano Julius • couple • ch
6
Pros:

Colazione e funzionale

Cons:

Acqua per doccia quasi tiepida/fredda e stanza molto fredda

2026-09-19 • via Nuitee
O
Osvaldo • solo_traveller • br
7
Razoável, mas muito bem localizado.
Pros:

A educação dos funcionários;
A localização (é ótima!)

Cons:

Café da manhã

2026-09-18 • via Nuitee
C
Castrese Marco • extended_group • it
7
Stanze fredde, ti danno la stufetta se la chiedi. L’acqua in bagno o è fredda o è bollente, nessuna via di mezzo. Camere
Pros:

Posizione

Cons:

Acqua calda solo se andavi a sollecitare in reception

2026-09-18 • via Nuitee
M
Maria Carmen • family_with_children • it
8
Pros:

Letto comodo
Vicino al centro

2026-09-17 • via Nuitee
G
Gary • solo_traveller • us
6
Pros:

Great location.

Cons:

Can't expect much given the price, but it still fell below my expectations based on the reviews. Maybe I just got a bad room.

2026-09-17 • via Nuitee
M
Maria Carmen • family_with_children • it
8
Pros:

Struttura in centro a Puno. Perfetta come punto di partenza per le escursioni sul lago Titicaca. Letto comodo e stanza pulita.

2026-09-17 • via Nuitee
F
Filippo • extended_group • it
7
2026-09-16 • via Nuitee
F
Filippo • extended_group • it
7
2026-09-16 • via Nuitee
V
vigintas • couple • lt
7
2026-09-14 • via Nuitee
R
rudolphe • solo_traveller • fr
10
2026-09-14 • via Nuitee
S
Samantha • solo_traveller • gb
7
Basic and in need of some improvement but overall ok
Pros:

Good location, friendly staff. Good for the price.

Cons:

The hotel is a little tatty and worn.

2026-09-13 • via Nuitee
P
Pedro • couple • es
8
Pros:

El desayuno estuvo correcto y la ubicación era muy buena

2026-09-13 • via Nuitee
D
Delgado1974 • solo_traveller • es
8
Parada inesperada
Pros:

Ubicacion fantastica.
Correcro desayuno.
Amplia habitacion.
Relacion calidad precio de 10

Cons:

-

2026-09-11 • via Nuitee
W
William • solo_traveller • gb
3
Comfortable bed but no functioning plumbing.
Pros:

The bed was very comfortable.

Cons:

Unfortunately there was no hot water in my room. On occasion there was no water at all. The hotel assured me it would be fixed by the time I returned from my day trip on the lake. It was not. So if you value being able to have a hot shower (or indeed any shower at all), this is probably not the hotel for you.

2026-09-11 • via Nuitee
P
Paulina • solo_traveller • es
3
2026-09-10 • via Nuitee
L
Lapo • extended_group • it
9
2026-09-09 • via Nuitee
M
Marília Costa • couple • pt
7
razoável para um par de noites, mas frio.
Pros:

Os funcionários foram super simpáticos e atenciosos.
O facto de ter chá no hall de entrada para os clientes dá uma sensação de conforto ao fim de um dia de tours e experiências.
A sua localização é muito boa.
pequeno almoço bastante razoável com algumas opções.

Cons:

O quarto é muito frio, (aliás, todo o hotel é) e não tem aquecimento. A iluminação das áreas comuns (corredores de acesso aos quartos) é muito fraca, assim como as dos quartos.
Precisa de um grande update nas fotografias, pois o lado oposto às camas - mobiliário é muito escuro, em madeira e antigo.
A casa de banho é fria, pequena e a água do chuveiro sai fria ao final do dia, sendo preciso avisar na recepção, para poderem alterar.

2026-09-08 • via Nuitee
D
Daniel • couple • pe
8
Agradable
Pros:

La ubicación del hotel.
Las cubiertas de la cama.
Las bebidas calientes en la entrada.

Cons:

No habia calefacción suficiente en la habitación,
No había variedad en el desayuno buffet.

2026-09-08 • via Nuitee
Y
Yuliana • solo_traveller • pe
8
2026-09-07 • via Nuitee
J
Julian • solo_traveller • ch
6
Bei Schimmel im Zimmer hört der Spass auf - da kann auch das leckere Frühstück und die zentrale Lage nicht mehr viel ret
Pros:

Sehr zentrales und gutgelegenes Hotel. Sehr leckeres und umfangreiches Frühstück. Personal war hilfsbereit.

Cons:

Ausstattung aus den 1980?!!
Schimmel in der Dusche ist ein absolutes NoGo.
Dreckiger und alter Teppich im Zimmer.

2026-09-07 • via Nuitee