Kaaro Hotel El Buho

Hotels
•
Independent
7.6 (17 reviews)
144 Lambayeque, Puno, Puno, 21001 , Puno , PE
51-0-995004621

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Garden
Concierge service
Elevator
Free breakfast
Smoke-free property
Free reception
Free buffet breakfast

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Cold rooms
Room quality not as expected

Categories

Cleanliness
6.59
The rooms are not heated, which affects comfort; thus lower score.
Service
8.56
Personnel is described as friendly and attentive.
Location
8.6
Located in the tourist center, lots of lively activity nearby.
Room Quality
6.05
Rooms are not heated, which was a significant downside.
Amenities
8.58
Tour and laundry services available, enhancing the guest experience.
Value for Money
7.04
Overall, the experience may not meet the expectations for price due to the cold rooms.
Food and Beverage
7.69
Not mentioned in the reviews, set to target rating.
Overall Experience
7.66
Mixed feelings due to room comfort issues, but enjoyed by staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:17

Property Description

Garden Views and Modern Amenities
Take in the serene garden views at Kaaro Hotel El Buho and enjoy complimentary wireless internet and attentive concierge services.
Dining and Socializing
Savor a delicious meal at the hotel restaurant and mingle with fellow guests at the daily complimentary reception.
Prime Location and Convenience
Located near key attractions like Pine Park and San Juan Church, with amenities such as a buffet breakfast, 24-hour front desk, and cozy guestrooms. Book now for a memorable stay at Kaaro Hotel El Buho!

Important information:

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Gap period enforced between guest stays - 48 hours

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.6
Based on 17 reviews
Cleanliness: 6.59
Service: 8.56
Location: 8.6
Room Quality: 6.05
Amenities: 8.58
Value for Money: 7.04
Food and Beverage: 7.69
Overall Experience: 7.66
M
María angeles • solo_traveller • es
8
Pros:

La amabilidad del personal

2026-07-25 • via Nuitee
L
Laurianne • family_with_children • fr
6
Moyen
Pros:

Personnel et emplacement

Cons:

La literie
Le bruit
L’odeur dans la salle de bain

2026-07-25 • via Nuitee
E
Ernesto • solo_traveller • pe
10
Pros:

Su ubicación

Cons:

Falta de conocimiento de sus trabajadores administrativos, me quería cobrar + igv al solicitar la factura, cuando la reserva incluía estos costos?

2026-07-25 • via Nuitee
C
Customer • solo_traveller • ch
7
2026-07-25 • via Nuitee
N
Neoklis • solo_traveller • gr
7
2026-07-24 • via Nuitee
N
Neoklis • solo_traveller • gr
7
Pros:

Το πρωινό, ήταν πλούσιο! Επίσης το γεγονός ότι μας εξυπηρέτησαν να αφήσουμε τα πράγματα μας εκεί για να μείνουμε ένα βράδυ στην Τιτικακα

Cons:

Είχε πολύ κρύο. Το δωμάτιο είναι πολύ κρύο, δεν έχει θέρμανση και πολλές φορές δεν έχει και ζεστό νερό. Απευθυνθήκαμε στη ρεσεψιόν για την έλλειψη ζεστού νερού και είπαν ότι θα το φροντίσουν. Τι έκαναν δεν γνωρίζω, αλλά μετά από λίγο είχαμε.

2026-07-24 • via Nuitee
C
Caroline • solo_traveller • ch
8
Pros:

L'hotel è ben situato in centro e il servizio è buono e lo staff è cordiale.

Cons:

La struttura è un po' buia in generale. E sarebbe opportuno cambiare il nome dell'hotel anche su booking. Esiste un'altra struttura con lo stesso nome

2026-07-23 • via Nuitee
M
Maribel • couple • es
7
Mal picnic
Pros:

La atención de la chica de recepción

Cons:

No nos dieron más que fruta para picnic, encima no se podía pelar con los dedos. Algo no muy lógico , cuando el salir pronto fue porque la excursión que nos ofrecieron salía antes de tiempo.

2026-07-23 • via Nuitee
A
Andrea Giacomo • solo_traveller • it
5
Pros:

Posizione centrale.

Cons:

Stanze gelide. Acqua fredda una sera su due. Colazione scarsa con uova strapazzate fredde. Moquette in camera e arredo vecchio. Non tutto il personale parla inglese.

2026-07-22 • via Nuitee
J
julio • solo_traveller • es
8
Comodidad, amabilidad y genial emplazamiento en Puno
Pros:

La ubicación, habitaciones cómodas y limpias

2026-07-22 • via Nuitee
D
David • solo_traveller • es
7
Buscaría otro sitio
Pros:

La ubicación y que dispone de ascensor.

Cons:

Que no saliera suficiente agua caliente. Me duché casi con.agua fría.

2026-07-20 • via Nuitee
I
IULIA • couple • es
6
Buena ubicación
Pros:

La ubicación

Cons:

No hay calefacción y hacía mucho frío en la habitación. Además, el agua no salía caliente en la ducha. Por ende, no hemos tenido una estancia muy agradable ya que pasamos bastante frío.

2026-07-19 • via Nuitee
L
Lea Sophie • couple • de
4
nicht mehr als eine Nacht
Pros:

Es war sehr preiswert. Das Frühstück war absolut in Ordnung.

Cons:

Der Teppichboden ist schon sehr in die Jahre gekommen und war etwas keimig.
Wir hatten leider auch nur ein Handtuch, was wir zu zweit genutzt haben. Ein weiteres Handtuch lag zusammengeknüllt im Schrank wo unklar war, ob es frisch oder gebraucht war.

2026-07-19 • via Nuitee
D
Daniel • family_with_children • bo
7
Pros:

La ubicación y amabilidad del personal

Cons:

Instalaciones antiguas

2026-07-19 • via Nuitee
S
Sarah • solo_traveller • fr
6
2026-07-18 • via Nuitee
G
Giusy970 • solo_traveller • it
7
Buono ma si può migliorare
Pros:

Personale gentile e posizione centrale. Buona colazione

Cons:

L acqua della doccia era poca e non molto calda

2026-07-16 • via Nuitee
L
Laurent • solo_traveller • be
8
Pros:

Emplacement idéal, lits confortables. La température dans la chambre était bonne malgré l'absence de chauffage.

Cons:

Pas d'eau chaude pour se laver...

2026-07-15 • via Nuitee
L
Luca • family_with_children • it
6
Soggiorno al fresco!
Pros:

La posizione

Cons:

Camere freddissime, l’acqua calda non era sempre disponibile come l’-ascensore che a volte era fuori servizio e la struttura vanta 4 piani!

2026-07-14 • via Nuitee
T
Troiano • solo_traveller • it
8
Pros:

La disponibilità e gentilezza dello staff, la posizione

Cons:

La mancanza di riscaldamento in camera è il fatto che l' acqua calda nella doccia usciva con un filo sottile

2026-07-14 • via Nuitee
V
vita98 • extended_group • it
6
Pros:

Posizione ottima in zona pedonale. La colazione era varia e abbondante, ma la sala era fredda.

Cons:

Stanza molto piccola e fredda. Ci hanno fornito di una stufetta. Non c'era l'acqua calda e il WC non funzionava bene. Sia la stanza che il letto.non erano molto puliti.

2026-07-12 • via Nuitee