WoodSpring Suites Bowling Green I-65

Beds are a bit stiff but for the price it's expected

The staff wasn’t at the desk, stood and waited and rung the bell and called for 25 mins straight and when the staff came to the front they had an attitude. They gave me my room key that I had reserved, got to the room and someone was already staying in there so I walked in on them on accident. Smell wasn’t good but I should’ve known since pets were allowed. There was not much complementary things in there other than coffee when you first walk in. Very un organized.

Beds , no handicap accessible doors .
Only 1 towel and 1 washcloth per guest , no hand towels or bath mats ( slippery for disabled people )

Beds were hard ! We left early because the bed was so hard ! It is an extended stay so they give you 1 towel and 1 washcloth per guest , No handicap accessible doors towels or bath mats ( slippery for handicapped people )
No handicapped doors

The bedding provided was not conducive to a comfortable rest, and it produced a creaking sound with every movement. Furthermore, the bed's proximity to the wall presented a challenge when attempting to exit. This placement is not considered optimal.

3 guests in our room, only 2 pillows, when my husband went down and asked for one more pillow they told us they were out of pillows and offered him a blanket.

Nothing

Upon booking I spoke with an employee about a 1st floor nearest an exit room due to bringing two dogs. Didn’t want to haul dogs through a building to disrupt other guests. They said that’s no problem we will have a room for you on the first floor. We go to check in (3:14pm) a sign says check in is at 3:00pm but there is no one at the desk and no where in sight… A sign says call 500 using the desk phone if no one is available. There’s no phone.. okay no problem.. after 5 minutes someone shows up. He puts us on the 4th floor in the middle of the building. I said we need a first floor room, i had spoke to someone prior to booking. He said there’s no rooms available nor is there a room of the type of suite we booked. Okay I let it go.. I get to the room the pull out couch has no sheets and it’s filthy, has blood stains. As a former housekeeper this was unacceptable. The rooms aren’t checked prior to guest entering. I call down to the desk about having someone come put sheets on the pull out couch bed. He said no one is here to do that I can come down and grab them… the floor was dirty and sticky, there were crumbs and other debris on the floor. The next day our cards stopped working, so we go down to get them fixed and again not one person is in sight or available. We waited quite a while. A lady comes in saying sorry she has to clean rooms and run the reception desk while taking phone calls and taking out the trash. This is completely unacceptable! I would have quit if I were her. We heard other people complaining about dirty towels. Honestly such a horrible experience