Hotel West Valley - Baridhara

Hotels
8.4 (134 reviews)
House # 8/A, Road # 13,Baridhara North, Kalachadpur Main Road, Baridhara, 1212 Dhaka, Bangladesh , Dhaka , bd

listing image 1
Show all photos

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.61
Several comments about the bathroom being tired and room cleanliness issues.
Service
9.58
Outstanding service from the staff is mentioned multiple times.
Location
8.62
Good location, although some access issues noted.
Room Quality
7.07
Rooms need a revamp and there's a complaint about old and dark rooms.
Amenities
8.1
Amenities are generally adequate, but some items like the refrigerator were noted as lacking.
Value for Money
8.56
Reasonable value for the price given the location and amenities.
Food and Beverage
9.11
Excellent food and breakfast options noted.
Overall Experience
8.58
Overall positive experience mentioned despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:47

Property Description

Convenient Location
Hotel West Valley Dhaka is ideally located in Dhaka, just a short distance from UITS and the Consulate of Singapore. Guests can easily access key attractions and transportation hubs.

Comfortable Accommodation
The 3-star hotel offers air-conditioned rooms with modern amenities, including free WiFi, flat-screen TVs, and city views. The rooms are designed for relaxation and convenience.

Exceptional Service
With multilingual staff available 24/7, guests can expect top-notch service in Bengali, English, Hindi, and Indonesian. Whether it's local tips or assistance, the front desk is always ready to help.

Experience a seamless stay at Hotel West Valley Dhaka - book now for a memorable visit.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 134 reviews
Cleanliness: 7.61
Service: 9.58
Location: 8.62
Room Quality: 7.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 8.58
B
Baishnab • solo_traveller • bd
7
2026-06-29 • via Nuitee
M
Mariam • couple • bd
8
2026-06-28 • via Nuitee
M
Mahamud • solo_traveller • bd
8
2026-06-28 • via Nuitee
M
Mahamud • solo_traveller • bd
8
2026-06-25 • via Nuitee
H
Hossain • solo_traveller • bd
4
Very disappointing experience overall !!!!!
Pros:

Room was clean and furnished.

Cons:

Very disappointing experience overall!!!!!

We were promised a complimentary fruit basket, but it was never provided. Even after informing the staff, there was no response or attempt to resolve the issue, which shows poor service and lack of responsibility.

The morning buffet was also poorly managed. Food items were not properly refilled, leaving guests unsatisfied.

Worst of all, there was clear overcharging. A Coca-Cola priced at 70৳ was charged at 100৳, and a 35৳ water bottle was charged at 50৳. This kind of price manipulation is unacceptable and feels unfair to guests.

Overall, the service quality does not match basic hospitality standards. Serious improvement is needed in both management and customer care.

2026-06-22 • via Nuitee
T
Talukder • couple • ie
8
2026-06-20 • via Nuitee
M
Mostavi • solo_traveller • bd
1
2026-06-15 • via Nuitee
D
Dipu • solo_traveller • bd
10
2026-06-09 • via Nuitee
S
Sahin • solo_traveller • gb
10
Pros:

Nice and clean

2026-06-04 • via Nuitee
S
Sayda • extended_group • bd
5
2026-06-02 • via Nuitee
N
Nurul • solo_traveller • bd
7
Pros:

Everything was good, the restaurant and food was superb. The rooms were great.

Cons:

The bathrooms need upgrading

2026-05-25 • via Nuitee
H
Hassan • solo_traveller • bd
9
2026-05-17 • via Nuitee
J
Juned • extended_group • gb
6
The staff were really good and food in there restaurant was the best and about the rooms they can be better there were s
Pros:

Restaurants were in the 1st floor and we stayed on the 2nd floor so I liked that bit about this hotel

Cons:

I think it’s the location

2026-05-13 • via Nuitee
P
Profile • couple • bd
10
2026-04-30 • via Nuitee
S
Shanzid • solo_traveller • bd
8
2026-04-22 • via Nuitee
H
Hassan • solo_traveller • bd
9
2026-04-17 • via Nuitee
T
TK • couple • us
3
Very unpleasent
Pros:

Overcharged for the airport shuttle. Paid cash and expected credit at checkout, but wanted to charge three times for the shuttle back to the airport. Had to arrange my own transportation. Breakfast was supposed to be hot and warm, but it was cold for a couple of days. They refused to give credit for transportation I have paid for, like they said they would at checkout

Cons:

To begin with, when I called from the airport upon arrival, they were unsure I had a reservation, so I had to tell them I had a booking through Booking.com. I had sent emails and messages for the shuttle and arrival time prior to my departure. Had to call them for a shuttle. They sent Uber, asked me to pay, and will credit my account. So, it wasn't a pleasant situation. Basically, their property on the road has a lot of potholes, and the entrance isn't like it shows in the picture. Driver had hard time finding the place. The airport shuttle was supposed to be free accoring to there website.

2026-04-16 • via Nuitee
N
Nas • solo_traveller • gb
4
Pros:

Only positive was the staff , they were friendly and went the extra mile to help.

Cons:

Unfortunately, the room was not up to standard. The toilet door didn’t close properly, the room was not clean, and basic amenities like disposable slippers were missing (something you’d expect from any decent hotel).

2026-04-12 • via Nuitee
S
S M • family_with_children • bd
8
2026-03-13 • via Nuitee
H
Hazrat • couple • bd
2
Pros:

Good

Cons:

Good

2026-02-11 • via Nuitee