Palestine Montaza Alexandria

Hotels
•
Accor
8.4 (3966 reviews)
Al Montazah Palace , Alexandria , eg

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Excellent location
Cons:
Cleanliness concerns
Elevator issues
Food pricing

Categories

Cleanliness
7.94
Several reviews indicate issues with cleanliness and maintenance, particularly around the rooms and amenities.
Service
9.21
Majority of reviews highlight friendly and supportive staff, contributing positively to the overall service experience.
Location
8.95
Multiple reviews praise the amazing views and the pleasant surroundings, although some mention it's a bit remote.
Room Quality
7.9
Some reviews mention issues with comfort and room conditions, indicating room quality could be improved.
Amenities
7.93
Reviews reveal dissatisfaction with the gym and lack of maintenance on amenities.
Value for Money
8.39
Prices for food and beverage were noted to be unreasonably high, impacting perceived value.
Food and Beverage
7.44
Reviews indicate high prices and some complaints about the quality of food.
Overall Experience
9.41
Despite some issues, most guests enjoyed their stay and appreciated the hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 18:31

Property Description

Luxurious Mediterranean Getaway

Set on 350 acres of lush gardens overlooking a Mediterranean cove, Helnan Royal Hotel - Montazah Gardens offers a serene escape.

Luxurious Rooms with Spectacular Views

Indulge in spacious rooms with oriental carpeting, free internet, and balconies showcasing stunning sea views. Some rooms even overlook the historic Montaza Palace.

Relaxation and Dining Options

Unwind by the outdoor pool or on the private seafront sun terrace. Enjoy a wide range of culinary delights and beverages at the hotel's restaurants and bar, both indoors and outdoors.

Book your stay now at Helnan Royal Hotel - Montazah Gardens for a tranquil and luxurious experience by the Mediterranean Sea.

Important information:

Please note that the rate for the ‘Special Offer - Egyptians Only’ room is exclusive for Egyptians only. Additional charges are applicable if a valid Egyptian ID or Egyptian passport is not presented upon check-in.

Please note that guests must present the credit card used to make this reservation upon check-in at the hotel.

Please note that proper swim attire must be worn in the swimming pool.

Please note that all bed preferences are based on availability and cannot be guaranteed by the hotel.

Our Guest is allowed for car Entrance From Montazah Main Gate To the Hotel but taxi not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 2 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 3966 reviews
Cleanliness: 7.94
Service: 9.21
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 7.44
Overall Experience: 9.41
S
Sherihan • couple • eg
9
Pros:

The amaing view
The friendly staff
The breakfast

Cons:

Nothing

2026-07-04 • via Nuitee
O
Omnia • couple • eg
10
حاجه فوق الخيال♥️
Pros:

كل حاجه في المكان تحفه تحفه من اول الاستقبال الstuff الفيو الخدمه الاكل كل كل حاجه
كنت طالبه ان الاقامه هديه عيد ميلاد جوزي
تواصلت معايا استاذه نورهان قمه قمه قمه في الاحترام والذوق يالهوي بجد عملتلي ديكور للاوضه وطلعولي تورته هديه من المكان حاجه في قمه الاحترام والغرفه وحمالها ونضافتها والفيو وكمان الhousekeeping كانت بنوته حلوه اوووي ومحترمه والstuff كله قمه في الاحترام وكل شويه يكلموني في حاجه ناقصه الاقامه ايه اخبارها
التجربه عمتنا تحفه تحفه تحفه كانت اول مره ومش هتبقي الاخير ان شاءالله
شكرا ليكم كلكم
وشكرا استاذه نورها بالاخص ♥️

2026-07-04 • via Nuitee
F
Fakhry • couple • sa
9
2026-07-04 • via Nuitee
M
Mohamed • family_with_children • eg
9
2026-07-04 • via Nuitee
N
Nashwa George • couple • eg
1
It was a very bad stay
Pros:

The property was very unclean and they are not switching on the air conditioning within the corridor , the reception smells bad also it was very crowded and the breakfast buffet was not clean also the food was not served in any cooling fridges ,cheese was served in normal plates and contains flies ,honestly it was the worst experience

Cons:

The property was very unclean and they are not switching on the air conditioning within the corridor , the reception smells bad also it was very crowded and the breakfast buffet was not clean also the food was not served in any cooling fridges ,cheese was served in normal plates and contains flies ,honestly it was the worst experience , rooms are too old and toilets unclean also no towels

2026-07-04 • via Nuitee
N
Nermen Saad • solo_traveller • eg
10
2026-07-04 • via Nuitee
K
Karamawad • solo_traveller • eg
8
2026-07-04 • via Nuitee
T
Tarek • couple • eg
10
2026-07-04 • via Nuitee
N
Nashwa George • couple • eg
1
It was avery bad stay
Pros:

The property was very unclean and they are not switching on the air conditioning within the corridor , the reception smells bad also it was very crowded and the breakfast buffet was not clean also the food was not served in any cooling fridges ,cheese was served in normal plates and contains flies ,honestly it was the worst experience

Cons:

The property was very unclean and they are not switching on the air conditioning within the corridor , the reception smells bad also it was very crowded and the breakfast buffet was not clean also the food was not served in any cooling fridges ,cheese was served in normal plates and contains flies ,honestly it was the worst experience also rooms without towels and toilets unclean

2026-07-04 • via Nuitee
S
Salama • solo_traveller • eg
10
2026-07-03 • via Nuitee
M
Mohamed • family_with_children • eg
8
2026-07-03 • via Nuitee
A
Amr Elezaby • solo_traveller • eg
7
Pros:

Location
Live shows

Cons:

Reception not very professional but doing enough

2026-07-02 • via Nuitee
A
Ahmed • family_with_children • eg
8
2026-07-02 • via Nuitee
W
Walid • extended_group • eg
10
2026-07-02 • via Nuitee
N
Nadine • family_with_children • us
8
2026-07-02 • via Nuitee
Y
Yousef • solo_traveller • eg
10
2026-07-01 • via Nuitee
A
AHM • extended_group • eg
9
We enjoyed our stying very much
Pros:

The location’ serves’ peach‘vacuity

Cons:

Swimming pool to smool and the swimming clothes for some people not sutibil

2026-07-01 • via Nuitee
Y
Yara • family_with_children • us
10
2026-07-01 • via Nuitee
I
Islam • couple • kw
10
2026-07-01 • via Nuitee
E
eslam • couple • us
5
Pros:

the location the building

Cons:

receptionists - beds

2026-07-01 • via Nuitee