Palestine Montaza Alexandria

Hotels
•
Accor
8.4 (4143 reviews)
Al Montazah Palace , Alexandria , EG

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Excellent location
Cons:
Cleanliness concerns
Elevator issues
Food pricing

Categories

Cleanliness
7.94
Several reviews indicate issues with cleanliness and maintenance, particularly around the rooms and amenities.
Service
9.21
Majority of reviews highlight friendly and supportive staff, contributing positively to the overall service experience.
Location
8.95
Multiple reviews praise the amazing views and the pleasant surroundings, although some mention it's a bit remote.
Room Quality
7.9
Some reviews mention issues with comfort and room conditions, indicating room quality could be improved.
Amenities
7.93
Reviews reveal dissatisfaction with the gym and lack of maintenance on amenities.
Value for Money
8.39
Prices for food and beverage were noted to be unreasonably high, impacting perceived value.
Food and Beverage
7.44
Reviews indicate high prices and some complaints about the quality of food.
Overall Experience
9.41
Despite some issues, most guests enjoyed their stay and appreciated the hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 18:31

Property Description

Luxurious Mediterranean Getaway

Set on 350 acres of lush gardens overlooking a Mediterranean cove, Helnan Royal Hotel - Montazah Gardens offers a serene escape.

Luxurious Rooms with Spectacular Views

Indulge in spacious rooms with oriental carpeting, free internet, and balconies showcasing stunning sea views. Some rooms even overlook the historic Montaza Palace.

Relaxation and Dining Options

Unwind by the outdoor pool or on the private seafront sun terrace. Enjoy a wide range of culinary delights and beverages at the hotel's restaurants and bar, both indoors and outdoors.

Book your stay now at Helnan Royal Hotel - Montazah Gardens for a tranquil and luxurious experience by the Mediterranean Sea.

Important information:

Please note that the rate for the ‘Special Offer - Egyptians Only’ room is exclusive for Egyptians only. Additional charges are applicable if a valid Egyptian ID or Egyptian passport is not presented upon check-in.

Please note that guests must present the credit card used to make this reservation upon check-in at the hotel.

Please note that proper swim attire must be worn in the swimming pool.

Please note that all bed preferences are based on availability and cannot be guaranteed by the hotel.

Our Guest is allowed for car Entrance From Montazah Main Gate To the Hotel but taxi not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 4143 reviews
Cleanliness: 7.94
Service: 9.21
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 7.44
Overall Experience: 9.41
M
Mohamed Essam • family_with_children • eg
9
مكان يجبرك علي العودة ليه
Pros:

جميع العاملين من لحظة الإستقبال وحتي المغادرة كانوا فوق مستوي توقعاتي ..بجد حدمة ممتازة..ماكنتش المرة الأولي لي ف فندق فلسطين لكن المرة دي المعاملة كانت ممتازة

2026-09-19 • via Nuitee
A
Atef • couple • us
9
Wonderful Stay at Palestine Montaza Alexandria Hotel
Pros:

All rooms overlook the beach. The view was superb from our balcony. We could see the beach, nearby hotels and the Montazah Palace. The Front Office staff was great and responded to all our needs. We were even invited to dinner on the house by the Customer Relations staff Yoanna who called us to check on our stay. Chef Elsayed Mohamed was super nice and had his staff prepare a wonderful dinner for the two of us as we celebrated our anniversary. The breakfast buffet was plentiful and had a huge variety of items to satisfy all tastes. They even had gluten-free items in the buffet. Chef Elsayed runs a very effective kitchen. He is very knowledgeable and knows how to make the hotel guests happy. The beach staff was very accommodating and responsive. Transportation is available upon request to move around in the Montazah Park. We will definitely stay at the hotel when we visit Alexandria in the future.

Cons:

The hotel rooms and facilities need updating. We learned that the hotel will undergo renovations in the very near future.

2026-09-19 • via Nuitee
R
Rabab • couple • qa
9
Pros:

أعجبني. الموضفين
رضوا جدا. خلوقه
وجيت. قبل موعد. تشك ان. وذخالتني. والله. وتعمل. معه جد. رقي

Cons:

نطفت الحمام وكتل. القهوة. بس. كل شي تمام

2026-09-19 • via Nuitee
A
Ayman • solo_traveller • eg
10
فندق يجمع بين فخامة الماضي وتميز الحاضر.
Pros:

موقع رائع أعتبره أجمل موقع على البحر المتوسط، فخامة الافطار وتنوعه، نظافة الغرف والاهتمام براحة نزلاء الفندق الى أقصى درجة والمتابعة المستمرة بواسطة أستاذة يؤنا بأدق التفاصيل

Cons:

تأخر تسليم الغرفة الى الساعة 4 م

2026-09-19 • via Nuitee
A
Al Darmaki • solo_traveller • ae
9
2026-09-19 • via Nuitee
W
Wael Gamal • family_with_children • eg
8
2026-09-19 • via Nuitee
A
Adel • couple • sa
10
شكراً لجميع القائمين على الفندق
Pros:

مكان الفندق ممتاز على البحر مباشر
وجميع أطلالات الغرف على البحر

2026-09-19 • via Nuitee
K
Khaled Ali • solo_traveller • ch
8
2026-09-17 • via Nuitee
M
mohammed • couple • sa
8
اوتيل يحتاج للتجديد خاصة في هذا الموقع
Pros:

موظفين المساج خاصة زينه ورولا

Cons:

خدمات الغرف

2026-09-17 • via Nuitee
K
Khair • solo_traveller • jo
10
2026-09-17 • via Nuitee
احمد • solo_traveller • eg
10
جيد جدا
Pros:

الطاقم بأكمله اخلاق ممتازه

Cons:

الموقع والنظافه

2026-09-17 • via Nuitee
E
Elaf • solo_traveller • eg
9
2026-09-16 • via Nuitee
N
Nasr • family_with_children • eg
10
2026-09-16 • via Nuitee
E
Essam • couple • us
10
The experience was excellent and we will back.
Pros:

Staff were very friendly including George and Yoana at the front desk. They were available to help all the time. We were able to get the golf cart any time to go to the front door of the Montazza and back to the hotel.

Cons:

Please push the end time for breakfast to 11 am since most people sleep late during vacation. This is not a boot camp. Otherwise make the breakfast optional and reduce the room price by that amount.

2026-09-14 • via Nuitee
M
Mohamed • solo_traveller • eg
10
Pros:

الفندق جميل جدا الاستف كله غايه فى الادب والذوق ومتعاونين جدا

2026-09-14 • via Nuitee
M
Mohamed • couple • eg
10
2026-09-14 • via Nuitee
H
Hesham • couple • us
10
Excellent Stay and Exceptional Hospitality
Pros:

Excellent Stay and Exceptional Hospitality
I had a wonderful experience at Palestine Almontazah Hotel. The hotel is beautiful, comfortable, and welcoming, and the excellent service made our stay even more enjoyable.
A very special thank you to all the staff for their kindness, professionalism, and outstanding hospitality. I would especially like to recognize Miss Youanna, who truly went above and beyond to make our stay special. She was extremely friendly, helpful, attentive, and professional. She also kindly arranged a complimentary room upgrade for us, which was such a thoughtful and generous gesture and made our experience even more memorable.
Miss Youanna’s warm personality and genuine care for her guests are a wonderful reflection of the hotel’s hospitality. We sincerely appreciate everything she did for us.
Thank you, Miss Youanna, and the entire Palestine Almontazah Hotel team for such a memorable stay. We will definitely be happy to return and highly recommend this hotel!

2026-09-14 • via Nuitee
N
Naser • couple • ae
9
Was excellent
Pros:

Staff was friendly, helpful and responsive.

Cons:

Facilities need improvement

2026-09-13 • via Nuitee
Y
yacout • solo_traveller • eg
8
2026-09-13 • via Nuitee
A
Areej • solo_traveller • eg
9
Pros:

I had a really lovely experience at Palestine Hotel Montazah. The location is absolutely beautiful, surrounded by the greenery and peaceful atmosphere of Montazah, with wonderful views that make the stay feel very special.

The staff was welcoming, friendly, and helpful throughout the stay, and the overall atmosphere was comfortable and relaxing. I especially enjoyed the hotel’s unique location, beautiful surroundings, and sense of history.

It was a pleasant experience, and I would definitely recommend it to anyone looking for a peaceful, memorable stay in Alexandria. I would be happy to visit again!

2026-09-12 • via Nuitee