Palestine Montaza Alexandria

Hotels
•
Accor
8.4 (4143 reviews)
Al Montazah Palace , Alexandria , eg

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Excellent location
Cons:
Cleanliness concerns
Elevator issues
Food pricing

Categories

Cleanliness
7.94
Several reviews indicate issues with cleanliness and maintenance, particularly around the rooms and amenities.
Service
9.21
Majority of reviews highlight friendly and supportive staff, contributing positively to the overall service experience.
Location
8.95
Multiple reviews praise the amazing views and the pleasant surroundings, although some mention it's a bit remote.
Room Quality
7.9
Some reviews mention issues with comfort and room conditions, indicating room quality could be improved.
Amenities
7.93
Reviews reveal dissatisfaction with the gym and lack of maintenance on amenities.
Value for Money
8.39
Prices for food and beverage were noted to be unreasonably high, impacting perceived value.
Food and Beverage
7.44
Reviews indicate high prices and some complaints about the quality of food.
Overall Experience
9.41
Despite some issues, most guests enjoyed their stay and appreciated the hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 18:31

Property Description

Luxurious Mediterranean Getaway

Set on 350 acres of lush gardens overlooking a Mediterranean cove, Helnan Royal Hotel - Montazah Gardens offers a serene escape.

Luxurious Rooms with Spectacular Views

Indulge in spacious rooms with oriental carpeting, free internet, and balconies showcasing stunning sea views. Some rooms even overlook the historic Montaza Palace.

Relaxation and Dining Options

Unwind by the outdoor pool or on the private seafront sun terrace. Enjoy a wide range of culinary delights and beverages at the hotel's restaurants and bar, both indoors and outdoors.

Book your stay now at Helnan Royal Hotel - Montazah Gardens for a tranquil and luxurious experience by the Mediterranean Sea.

Important information:

Please note that the rate for the ‘Special Offer - Egyptians Only’ room is exclusive for Egyptians only. Additional charges are applicable if a valid Egyptian ID or Egyptian passport is not presented upon check-in.

Please note that guests must present the credit card used to make this reservation upon check-in at the hotel.

Please note that proper swim attire must be worn in the swimming pool.

Please note that all bed preferences are based on availability and cannot be guaranteed by the hotel.

Our Guest is allowed for car Entrance From Montazah Main Gate To the Hotel but taxi not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 4143 reviews
Cleanliness: 7.94
Service: 9.21
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 7.44
Overall Experience: 9.41
E
Ezzeldin • couple • kw
10
كانت اقامة ممتعة سعدت بها كثيرا
Pros:

الفيو - الخدمة - تعامل الموظفين - الاكل - نظافة المكان - الهدوء - نظافة الشاطئ باحتصار كل شي

Cons:

لا شيئ

2026-08-15 • via Nuitee
H
Hossam • couple • eg
1
Pros:

المطم وحش جدا جدا
الاكل سئ جدا جدا الاسف
تجربه غير موفقه

2026-08-15 • via Nuitee
K
Kareem • couple • eg
10
2026-08-15 • via Nuitee
B
Bikheet • couple • eg
10
2026-08-13 • via Nuitee
N
Noureldin • couple • eg
8
Amazing stay and would recommend to anyone
Pros:

Staff were really friendly

Cons:

Elevators were late and only one elevator at the back side is working.

2026-08-13 • via Nuitee
N
narimane • solo_traveller • fr
7
Cons:

Le petit dejeuner

2026-08-13 • via Nuitee
A
Ahmed Salman • family_with_children • bh
4
The price very over and need a lot of care
Pros:

تقييم الفندق

للأسف، كانت تجربتي في الفندق أقل من مستوى التوقعات، خصوصًا بالنظر إلى الأسعار المرتفعة التي يتم دفعها مقابل الإقامة والخدمات.

أبرز ملاحظاتي كانت تتعلق بالنظافة والأسعار؛ فمستوى النظافة يحتاج إلى مزيد من الاهتمام والعناية، خصوصًا أن النظافة تعتبر من أهم المعايير التي تعكس مستوى الفندق وراحة النزيل.

أما من ناحية الأسعار، فأرى أنها مبالغ فيها بشكل كبير مقارنة بمستوى الخدمة المقدمة. فعلى سبيل المثال، كنت أرغب في طلب طبق جمبري بسعر 10,500 جنيه مصري، وهو سعر مرتفع جدًا بالنسبة لي، خصوصًا أن قائمة الطعام نفسها كانت غير مناسبة لمستوى الفندق؛ حيث كانت عبارة عن ورقة A4 بيضاء مطبوعة بشكل بسيط وعليها ملاحظات وشطب بالقلم، وهذا لا يعطي انطباعًا يليق بفندق بهذه الأسعار.

وفي المقابل، أود الإشادة بـ موظفي الاستقبال وموظفي البوابة، فقد كانوا محترمين ومتعاونين وحسن التعامل معهم، وهذه نقطة إيجابية تستحق الذكر.

بشكل عام، أتمنى من إدارة الفندق الاهتمام بشكل أكبر بـ النظافة، وتحسين مستوى الخدمات، وإعادة النظر في الأسعار لتكون أكثر تناسبًا مع مستوى الفندق والخدمات المقدمة، وكذلك الاهتمام بتفاصيل بسيطة مثل قوائم الطعام، لأنها تعطي انطباعًا أوليًا مهمًا للنزيل.

أتمنى أن تؤخذ هذه الملاحظات بشكل إيجابي، فالهدف منها تحسين تجربة النزلاء والوصول بالفندق إلى المستوى الذي يتناسب مع أسعاره وسمعته.

Cons:

Hotel Reviews

Unfortunately, my hotel experience fell short of expectations, especially considering the prices charged for accommodation and services.

The most notable issues were cleanliness and pricing. The level of care needs to be addressed, especially since many people value a hotel's reputation and consider it a guest's haven.

Based on these reviews, I believe they significantly contributed to the overall quality of service. For example, I ordered shrimp for 10,500 Egyptian pounds, which is very high for me, especially since the menu was unsuitable for a hotel. It consisted of a single sheet of white A4 paper with offers and crossed-out notes—not the kind of presentation students would expect.

On the other hand, I must commend the reception staff. They were respectful, helpful, and excellent, and deserve consideration.

Overall, I hope hotel management will focus more on cleanliness, consistent service standards, and offering more options that better reflect the hotel's overall quality and services. They should also pay attention to simple details like clear and concise menus, prioritizing the guest experience.

I hope to write this memo in a positive way, as its purpose is to help guests reach a level of service that allows them to register and be recorded at the hotel.

2026-08-13 • via Nuitee
K
Kareem • solo_traveller • eg
10
Pros:

Every thing
Staff
View
Kindness

Cons:

Nothing

2026-08-12 • via Nuitee
N
Nihal • couple • eg
6
pleasant stay returning childhood memories
Pros:

its location in montaza

Cons:

old furnished .. no renovation

2026-08-12 • via Nuitee
M
Mohamed • couple • eg
9
Excellent stay for short vacation
Pros:

Location was so great, and view from the room is awesome, staff very friendly

Cons:

Bathroom needs renovation

2026-08-12 • via Nuitee
شذى • extended_group • om
4
2026-08-12 • via Nuitee
H
Hassan • couple • ie
8
Nice, quiet and Very Family friendly.
Pros:

Location , suites people with low active profile.

Cons:

Lacks of activities.

2026-08-11 • via Nuitee
M
Mohamed • couple • ca
7
2026-08-11 • via Nuitee
M
Mamdouh • family_with_children • ae
4
2026-08-11 • via Nuitee
H
Hassan • extended_group • ie
8
2026-08-11 • via Nuitee
W
Wael Ehab • solo_traveller • ae
10
2026-08-11 • via Nuitee
M
Mohamed • extended_group • eg
10
2026-08-10 • via Nuitee
M
Magdy • extended_group • us
10
I love it
Pros:

‏everything was perfect

Cons:

The beaches, respectively, lovely and clean

2026-08-10 • via Nuitee
N
Nabil • extended_group • eg
9
2026-08-09 • via Nuitee
U
Ussama Faragalla • family_with_children • ch
5
2026-08-09 • via Nuitee