Casona Plaza Balsa Inn

Hotels
8.5 (1146 reviews)
Jr. Cajamarca 556 , Puno , pe

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Breakfast quality

Categories

Cleanliness
7.58
Some guests reported cleanliness issues, including dust and hairs in rooms.
Service
9.05
Staff were frequently praised for being friendly and helpful.
Location
9.09
Multiple reviews highlight a very good central location.
Room Quality
8.54
Rooms were described as comfortable and spacious.
Amenities
8.57
Basic amenities described positively but could use minor updates.
Value for Money
8.53
Guests felt the hotel provided good value based on their experiences.
Food and Beverage
8.08
Breakfast received mixed reviews, with some praising and others criticizing quality.
Overall Experience
8.55
Guests had generally positive experiences with a few noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:37

Property Description

Charming 3-Star Hotel in Puno

City Views and Convenient Amenities
Enjoy stunning city views from the comfort of your air-conditioned room at Casona Plaza Balsa Inn. With a restaurant and bar on-site, indulge in delicious meals and drinks without having to leave the hotel. The 24-hour front desk is ready to assist you with any needs, from room service to organizing tours around the area.

Comfortable Rooms with Modern Features
Relax in well-equipped rooms featuring flat-screen TVs, cable channels, and safety deposit boxes for your convenience. The hotel ensures a cozy stay with complimentary WiFi, bed linen, and towels provided in each room.

Prime Location and Nearby Attractions
Conveniently situated just 90 meters from San Antonio Church, Casona Plaza Balsa Inn offers easy access to Plaza de Armas Puno, Huajsapata Hill, and Corregidor House. Explore the city with ease and return to the hotel to unwind in comfort.

Ready to experience the charm of Casona Plaza Balsa Inn? Book your stay now for a memorable trip to Puno.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 1146 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.55
H
Hugo • couple • it
9
2026-02-13 • via Nuitee
L
LIN • family_with_children • cn
9
Pros:

换的酒店位置也挺好，可以寄存行李，性价比高

Cons:

换到另一家

2026-02-09 • via Nuitee
A
antoine • couple • gp
10
2026-01-31 • via Nuitee
A
Augusto • couple • de
8
2026-01-30 • via Nuitee
W
Wang • extended_group • cn
9
不错的选择
Pros:

旅馆位置很好，离主广场只有100米，走路到本地市场也就最多10分钟。热水非常的好，又热又足。早餐比较基本。有面包水果火腿。床和枕头很舒服，特别是枕头，像是乳胶的，睡的特别舒服。

房间里有暖风机，楼下大堂有热水。前台非常热情，给我们找地图指路。我们到达的时候没有零钱，前台让我们把买的水和明信片先拿走，第二天早上来付的。前台英语不错

Cons:

房间大小一般，但两人够用。可能雨季的缘故，房间里有潮味

2026-01-27 • via Nuitee
M
Marleni • family_with_children • pe
9
Pros:

La atención del personal y la ubicación

Cons:

El estado de la puerta de la ducha.

2026-01-26 • via Nuitee
A
astete diaz • extended_group • pe
10
Pros:

La amabilidad del staff y el agradecimiento a Jessica que fue muy amable y profecional

Cons:

El desayuno

2026-01-26 • via Nuitee
Y
Yi-Mei • couple • us
10
Pros:

Spacious room with a nice bed, good shower, quiet

2026-01-20 • via Nuitee
E
Eva • couple • fr
9
Je recommande !
Pros:

La chambre et la salle de bain sont très biens.
Ils sont arrangeants et flexibles sur les heures d’arrivés.
Nous sommes parti le lendemain matin, avant l’heure du petit déjeuner donc ils nous ont fait des boxs à emporter ! Génial

Cons:

Rien

2026-01-20 • via Nuitee
M
Mariavittoria • couple • it
9
Ottimo soggiorno a Puno
Pros:

Camera spaziosa e comoda, molto pulita. Letto matrimoniale (rarità) e comodo. Colazione varia e abbondante. Staff molto cordiale e disponibile. Ottima posizione a pochi passi dalla piazza principale.

Cons:

La camera aveva una finestra che dava sul corridoio interno, quindi poca privacy. Ventola in bagno piuttosto rumorosa.

2026-01-19 • via Nuitee
L
Lydia • couple • es
9
Repetiríamos en el mismo lugar
Pros:

Todo, repetiríamos sin duda, habitaciones amplias, gran limpieza, amabilidad del personal. El desayuno también es bueno.

2026-01-19 • via Nuitee
A
Annamária • couple • hu
8
Pros:

Nice, ready-to-help staff, good location

Cons:

A bit cold at night, heater wasn’t very effective. No windows in the room so you cannot refresh the air in the room. Thin walls.

2026-01-19 • via Nuitee
J
Jimena • couple • pe
10
Volvere siempre. Personal amable
Pros:

Ubicacion ideal cerca de todo. Limpio. Caliente. Secador de pelo. Lo mejor agia caliente siempre.

2026-01-19 • via Nuitee
P
piinesita • couple • es
10
HOTEL NUEVO, PERSONAL ENCANTADOR, LUGAR TRANQUILO, VOLVERIA ALOJARME SIN DUDA.
Pros:

EL PERSONAL ES ENCANTADOR, PARA NOSOTROS A 3MINUTOS DEL MERCADO DE SAN BLAS, Y A 15M ANDANDO DE LA CATEDRAL, ZONA TRANQUILA, MUY ATENTOS. LA HABITACION SIN SER MUY GRANDE CORRECTA. TODO MUY NUEVO.

Cons:

POR DECIR ALGO QUE EL DESAYUNO TE LO SIRVEN EN HABITACION SI ES ANTES DE LAS 8.

2026-01-19 • via Nuitee
A
Arthur • family_with_children • fr
8
Hôtel top et bien placé ; nous recommandons 😊
Pros:

Petit dej top
Emplacement au cœur de la ville juste à côté de la grande place
Literie top
Serviette toilette changée tous les jours
Personnel réactif et efficace

Cons:

RAS

2026-01-19 • via Nuitee
M
Mariko • solo_traveller • jp
10
2026-01-19 • via Nuitee
A
Alexandre • family_with_children • br
9
Excelente.
Pros:

Foi uma excelente hospedagem. A localização é boa, atendimento super bom, instalações são boas também. Banheiros equipados, aquecedor, secador de cabelo, excelente roupa de cama e tolhas. Cada dia mais as pessoas tem intolerância a lactose ou são veganas. Tinham opção no café da manhã neste sentido.

2026-01-19 • via Nuitee
P
Pavel • couple • cz
9
Buena ubicación
Pros:

La ubicación es buena, cerca de la Plaza de Armas. El cuarto era amplio.

Cons:

El desayuno podría ser más variado.

2026-01-18 • via Nuitee
M
Miguel • solo_traveller • gb
10
2026-01-16 • via Nuitee
M
Melanie • solo_traveller • ch
10
Pros:

Super freundliches und hilfsbereites Personal. Sie haben mir für den letzten Tag ein Frühstückspacket zusammengestellt, da ich vor dem Frühstücksbuffet abreisen musste.

2026-01-15 • via Nuitee