Rixos Montaza Alexandria

Nice but requires better servicing.

Friendly staff
Clean
Amazing view

Location great
Cleanliness poor
Staff & service very weak

I’d like to first say that this is a nice hotel and the beach is crazy beautiful. Literally the best beach I’ve ever been to and I’ve been to 40+ countries. The majority of the staff work really hard and want to make guests happy. That said, the hotel is extremely overpriced. The hotel is nice but relatively average in terms of decor - nothing very luxurious. Also, the food is above average but not excellent or out of this world, which one would not expect after paying $600/night. The food halls are very crowded to the point that it is overwhelming and uncomfortable. The employee who books the restaurant reservations made me uncomfortable because he was pushing for a positive review and flirting with female guests. What is included in terms of dining in the main hall versus pier restaurants is unclear. Lastly, when we checked out, they made us wait approximately 40 minutes in the reception - refusing to let us leave the hotel - as they reviewed the rooms for any missing items. After spending $2000+ for two rooms for two nights, they confronted us for a missing tea spoon. It seemed like they were accusing us of theft but we never took the spoon. Why would I take a used steel tea spoon worth less than $5 when I paid over $2000? We could have gone to Greece, Cyprus, or Spain for less than this hotel. This isn’t reasonable and I have never experienced this in any hotel in the world and I’ve been to top hotels in Europe, Asia, and South America. I won’t visit again personally.

Great resort and everybody was so helpful!

Indeed, one of the most luxurious places we have ever visited, praise to Allah Al Malik who has created the amazing nature and the land where your hotel is located. The staff is hospitable and helpful, and the facilities are great.

Nevertheless, to stay on top means you need to maintain the good work and improve the weak points. Here are some according to our experience:

1. Please do more efforts to create sandy beach without litters lying around and the rocks on the beach. Create more tracks or paths for those who have washed themselves from the sand. (Sandy beach equals money, so the more efforts you do will definitely be paid off)

2. Improve your house keeping. We asked for extra bed/baby crib for our baby; which is included in our room rate, since the first night until the third night, the extra bed never came. Also, when we asked for plates and utensils to eat since we ordered deliveries, the plates and utensils never came.

Anyhow, jazakumullah khayeran for all the service. Surely, we'd like to come back in the future, Rixos has become a name we look forward to in our vacation.

We had a nice time but the hotel needs a few tweaks and the staff needs to become more responsive to be of the "rixos" level

Nice place , professional staff

I would like to know before hand quick building I’m booking

Excellent buffet. Modern hotel. Great location

Amazing hotel. Excellent service and experience. Strongly recommend.

Wonderful and comfy room
Friendly staff
Private beach

Privacy and staff

Great hotel . Room was awesome, food is awesome

Taking into account Rixos name, it does not meet the expectations.

Everything is good but not perfect and always there is something missing.

Starting from the Bungalow, the location and sight is amazing but there is no outdoor setting area for us like other and they said (sorry because other Bungalows are occupied and no enough sitting areas!!!).

Inside the Bungalow, no coffee machine and just regular tea bags and instant coffee bags. The Bungalow was for 4 persons but all the sets were for 2 only.

The Turquoise Restaurant was another disaster, very nice location and setting area but very bad and late service, very bad food presentation, and very bad orders (Pizza missing ingredients, cold food, wrong orders, ...etc) and many guests were fighting with the stuff for that.

Although Our breakfast is included, we preferred to have it at the Bungalow to avoid another bad experience with the restaurant. Of course, there should be something not perfect. The orange juice that claimed to be Fresh is just a powdered juice with water. The butter and Jam were missing. We did not bother ourselves even to report that.

So, in conclusion, it is just good. it is not what you expect when you go to places like Rixos. You will not feel the luxury in that place.

Review of My Third Stay at Rixos Montaza – A Mix of Positives and Areas for Improvement

This was my third stay at Rixos Montaza, and as always, I appreciate the noticeable improvements, especially in entertainment, which gets better with each visit. Also some things never change—like the warm, smiling welcome from Mr. Abdelrahman, who sets a fantastic first impression.

Highlights:
- Anjana Spa: Still a top-tier experience, offering perfect relaxation.
- La Turquoise Restaurant:
Consistently excellent service and food quality.
- L’Olivio Restaurant (à la carte):A wonderful dining experience with great food.

Areas for Improvement:

1. Golf Cart Transportation: Still insufficient, with long waits. Some drivers even refuse guests, asking them to wait for the next cart—this needs better management.
2. Confusing Policies at Nyra Beach: A frustrating incident occurred when the manager, Mohamed, tried to charge me for dinner despite my half-board eligibility. I showed him the hotel’s written policy, and even reception staff confirmed my entitlement, but he insisted on enforcing an imaginary rule. Clarity and consistency in policies are essential to avoid guest dissatisfaction.

Despite these issues, I still believe Rixos Montaza has the potential to be one of the best hotels. I share this feedback hoping for further improvements, as I genuinely enjoy my stays here.

The staff was amazing, Ahmed Ali from house keeping was wonderful.

I just had another wonderful stay at Rixos Montaza Hotel Alexandria, and once again, the team made it truly special.

First, I want to thank Mr. Abdelrahman (Reception Manager) for his constant help and warm welcome—he really goes above and beyond to make guests feel at home. The whole Reception team was also fantastic, always smiling and ready to assist.

This time, I tried the Anjana Spa in the king Foad Building, and it was so relaxing—big thanks to Martina, Lana, and Smily for their amazing service. At Niyra Beach, Mohamed Abdallah was a highlight—always cheerful and quick to make sure everything was perfect.

The food was delicious as always.
-Turquoise Restaurant: Breakfast was a treat, especially the poached egg with salmon and avocado made by Chef Ahmed—so tasty! Dinner was just as good, with the seafood plate and pizza being my favorites.
-L’Comtess Restaurant: Hossam and the team gave me great service, and the food was outstanding—every dish was full of flavor.

I also did the Montaza Tour this time, and it was so interesting—seeing the attraction, king's train, tea castle, green house and castles was a unique experience. Definitely recommend it!

Thank you again, Rixos Montaza, for another perfect stay. Your team’s kindness and attention to detail make this hotel one of my favorites. Can’t wait to come back!

Hotel not fully functioning, main beach in front nariman building full of rocks from hotel excavation,
Only 3 elevators working in the hotel which is not enough

Amazing views