XU San Stefano Hotel

Clean room

We had to wait quite long before the check in tjme at 2:00 PM because the room wasn’t ready and when we entered the room the floor was still wet from after cleaning, also they couldn’t find the balcony key took for us to lock it and they kept telling us no need it’s already safe but the balconies are so close to the others right next to us so anyone can access.

The hotel's location is excellent, and the room is spotless and modern. The breakfast buffet was good.
Wi-Fi is not good, and the shower water pressure is very weak.

gerne wieder

Good Hotel perfect location

Nice stay safe nice view good staff very good area

Among all features there are some features that are very important such as safety as my friend forgot his mobile in the hotel and the staff didn’t spare any efforts until they handed it over to my friend also the best location then the nice view, room cleanness and kind staff, I enjoyed the stay as home. Thanks XU hotel

Very nice place, relaxing environment.

Very nice.

الفندق جميل ومكانه حلو والاستاف كويس

NICE AND QUIET.

Great stay.

Nice place.

The service is good but they need to work in WiFi service

There was some issues in the WC and the breakfast was not good

All the stuff are helpful & smiley

The staff members were excellent and friendly specially housekeeping crew member HADEER.

for sure will comeback, thank you guys .

There is sewerage odor , although they are cleaner coming every day but looks a problem construction. The cleaning or room is superficial because if you move the sofa , you will find surprises. Otherwise the staffs are very kind.

The location is amazing, the staff in general are helpful and apologists for any errors they’re not responsible for as it’s coming from the management significant mal organization. Room was not ready when we arrived, were told reservation starts the 30th while it was the 26th, toilet seat loose, very slow shower drainage with overflow, weak water flow, balcony door non tight wind flowing on, changed the room, second room was better, came at night to find the room flooding as rain and entered through the non tight balcony door, changed room for the second time in less than 24 hours, asked for a refund and reception staff said if it wasn’t through Expedia they would have refunded me, manager Mr Gamal didn’t bother to contact us, so far didn’t get any email from Expedia regarding my complaint and asking for a refund. Valet Ahmed, house keeper Asmaa, Guest relations Sandy as well as reception staff were all very nice apologizing all the time for the shortcomings. The hotel was not ready yet to accept guests!!!