Club Marma Hotel

В отеле были конечно и минусы – старые полотенца на пляже, ветер гудел в воздуховодах в номере, режим работы ресторана не очень удобный. Но всегда можно найти к чему придраться. Общее впечатление от отеля у меня осталось хорошее и самый главный критерий оценки – я готова снова вернутся в этот отель.
С благодарностью за хороший отдых оцениваю отель на 5

genellikle aynı mezeler ve yemekler çıkıyor..

Literally everything else: Cleanliness, service, attitude of staff, food, prices, rooms, all terrible.

Terrible food, I can't even explain how bad the food was.
Prison beds, extremely uncomfortable
Dirty rooms, stinky and smelly
Terrible service. Like you can't eat anything after 9pm even if you pay. It takes multiple hours to order and get drinks by the beach. Employees are trying their best, but there aren't enough of them.

Photos and reality are very different. We paid for deluxe bungalows with multiple floors. It was supposed to have 4 beds but had only 1 bed. They ended up bringing kids beds for adults to sleep on. It was not acceptable. I wish I never came here.
In fact, booking should remove this facility from their platform. It impacts bookings' reputation.

Unfortunately, we experienced a couple of technical issues during our stay including the boiler breaking down and flooding the bathroom (at 11 pm) and the air conditioning unit leaking water. These were however all addressed very quickly by the technicians on site. The main issue was that we got a bungalow/room right next to a very noisy technical room (water cleaning facility) which was on all night. We mentioned this to the reception staff and they tried to get it switched off during the night. Things did get a little better, but we weren't happy with the fact that they refused to change our room (even though we had asked) and also didn't receive any form of compensation to offset the inconvenience. Most frustrating was that the reception staff didn't properly acknowledge (actually downplaying the situation) and apologize for all of the issues.

there was a sewer smell from time to time which made me deduct one point from the overall score

The location and amenities were amazing, but there were no entertainment activities or animation time. Guests could participate in activities if an animator was available. Additionally, the water pressure was very low from 6:30 to 7:30 PM, and when I inquired, I was told, "Everyone is showering, so the water pressure is weak." The hotel should have a water reservoir to prevent such issues. Overall, it was a good experience.

The only issue we had is that we could hear our neighbours when they had a lively conversation in their living room, which was adjacent to our bedroom. This was dealt with by the staff quickly and politely, but I think is an issue with sound insulation. The rooms are quite big so you have sort of an echo when you speak. (we stayed in the main building where the reception is so not sure if this would be an issue if you chose to stay in a cabin)
It is also worth mentioning that in the bay where the beach is located there is no promenade or embankment in case you are the kind of person that loves a stroll after dinner. We resorted to just walking around the territory or getting a taxi to Turgutreis in the evening.

Upon arrival, we discovered that the insect screen in our room was broken, which deprived us of the option to open the windows without exposing ourselves to unwanted visitors. We reported this issue immediately to the front desk, where we were assured it would be promptly resolved. Unfortunately, this was not the case. Throughout our entire week-long stay, the problem remained unresolved, forcing us to sleep with closed windows in a poorly-ventilated room.

During check-out at 6:00 AM, we found ourselves in an unexpected predicament. There was no one present at both the reception and security desks. This was not only inconvenient but also concerning due to the security issues it raised. We had our baby with us and felt very uncomfortable. After a nerve-wracking 20-minute wait, a staff member finally appeared to assist us. The check-out process was far from smooth, as obtaining the correct invoice proved to be quite challenging.

Unfortunately, these are just two examples of the many shortcomings we experienced during our stay. It appears that the hotel, despite its beautiful appearance and ideal location, grapples with serious issues in terms of service and efficiency.

My advice to the owner of this hotel is to urgently conduct a thorough review, not only of the facilities but also of the staff and operational processes. Such a lovely hotel deserves to provide its guests with an unforgettable experience, and it is certainly achievable by paying attention to all aspects of hospitality. Hopefully, future guests will have a more satisfying experience than ours.

The rooms had limited hot water, not always enough for 2 people. The cleaning could have been a little better.

The lack of service, the facilities are not well taken care of, chipped plates and repetitive menu. It's not well administered.

Definitely not worth for the whole bunch of money we paid. Here are the concrete reasons:
1. We had requested a cot for our 1 year old baby. They provided a camping bed without a mattress. They just put a duvet in the bed. We said on our first day this is not usable for our baby. Then they changed it with a poor quality sponge mattress which did not have the same dimensions with the camping bed. There was a lot of space between the mattress and the edge of the bed. We just thought they didn't have any other mattresses and didn't complain more and let our baby sleep in this uncomfortable bed. But after 1 week we have seen that they were taking a really big camping bed and a thick nice mattress out one of the rooms during cleaning and we realised that they just behave differently to each customer. 2. The bedroom door handle was broken and therefore we couldn't close it properly after our baby slept in the bedroom because otherwise she could stay locked up in the room. We have mentioned the problem twice to the reception and they sent someone to fix it but it couldn't be fixed properly. 3. The meals, the grill were really fatty. The pastries were ok. The coffee was terrible and besides it was charged except the breakfast. 4. They provided fixed places to sit during meal times which was unfair. Some people were sitting very close to the grill, restaurant, some far away, some in the sun. Besides, we had to look for a new high chair for our baby every time we went to have a meal. People were just taking it away. And everytime I had to clean it by myself for my baby to be able to sit. Most of them were broken too. 5. The hygiene was terrible. The carpet in the room was dirty. We could definitely see the dirt on the clothes of our daughter who was crawling. There was a mosquito net under the sofa in the living room. During our 10 nights stay there was no cleaning except the vacuuming I asked for once.

The playground is very much exposed to sun. It is impossible to use it during the day, Some of the tables at the restaurant are also very much constantly exposed to sun. The hotel management can easily countermeasure both. That would improve the experience of kids, guests and the service personnel at the restaurant.