Share this hotel
Facilities
Property facilities
-
Fitness facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
Fitness center
-
Swimming pool
-
24-hour front desk
-
Restaurant
-
Room service
-
Business center
-
Terrace
-
Family rooms
-
Lift / Elevator
-
Laundry
-
Express check-in/check-out
-
Safety deposit box
-
Bar
-
Fax/photocopying
-
Facilities for disabled guests
-
Ironing service
-
Meeting/banquet facilities
-
Tennis court
-
Hot tub/Jacuzzi
-
Car hire
-
Children's playground
-
Sauna
-
Dry cleaning
-
Breakfast in the room
-
Massage services
-
Packed lunches
-
Spa/wellness center
-
Barber/beauty shop
-
Billiards
-
Hammam
-
Squash
-
Private parking
-
Outdoor pool
-
Sun terrace
-
Daily housekeeping
-
Designated smoking area
-
Accessible parking
-
Shared lounge/TV area
-
Parking garage
-
Minimarket on site
-
Concierge service
-
Special diet menus - on request
-
Wheelchair accessible
-
Kid meals
-
Kids' outdoor play equipment
-
ATM/cash machine on site
-
Lockers
-
Electric vehicle charging station
-
Indoor pool
-
Indoor play area
-
Kids' club
-
Hot spring bath
-
Outdoor furniture
-
Sun loungers or beach chairs
-
Wine/champagne
-
Spa/wellness center services
-
Kids' pool
-
Steam room
-
Beauty Services
-
Fitness/spa locker rooms
-
Tennis equipment
-
Manicure
-
Pedicure
-
Personal trainer
-
Hair Salon Services
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
CCTV outside property
-
CCTV in common areas
-
Process in place to check health of guests
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Thermometers for guests provided by property
-
Breakfast takeaway containers
-
Key card access
-
Mobile app for room service
-
Live music/performance
-
Happy hour
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodations
Experience comfort and sophistication in our well-appointed rooms, each designed to cater to your every need. From cozy seating areas to private bathrooms, we ensure a relaxing stay for all our guests.
Culinary Delights
Treat your taste buds to a culinary journey at our diverse dining options. Whether you crave local flavors or international cuisine, our restaurants are sure to delight your palate. Don't forget to unwind at our on-site bar for a truly unforgettable experience.
Convenient Location
Located just minutes away from Borg Elarab Stadium and the airport, our hotel offers the perfect blend of accessibility and luxury. Explore the city with ease and return to the comfort of Hilton Alexandria King's Ranch Hotel.
Book your stay now and indulge in the ultimate luxury experience!
Please note that non Egyptian guests should make the payment in USD.
“Teatro Restaurant” will be temporarily closed from 14th March 2022 till 28th March 2022 for renovation. Alternatively Breakfast & Dinner buffets will be served with the same operational hours at “Zaatar Restaurant”.
Noise disturbance is expected during the first week of the renovation. All other hotel facilities and services are running the same”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
النظافة والموظفين والموقع والمرافق والغرف والحمامات واسعة ومساحتها كبيرة
ازعاج ملعب كرة القدم
جودة المناشف دون المستوي
Cleaness and Facilities
I am writing to formally log a complaint regarding my recent stay.
I chose the hotel specifically because of the world-class reputation and high service standards associated with the brand. Unfortunately, my experience was deeply disappointing and fell far below those expectations.
I placed an order with Room Service. I was kept waiting for around an hour and 15 minutes (1.25 hours), only to be informed afterward that the requested service/item was unavailable. Leaving a guest waiting for this long without any proactive updates is a significant operational failure and a complete waste of my time.
I would like to clarify that my primary issue is not merely the unavailability of the item itself, but the unacceptable response time of your staff. I had to contact the reception and room service three times just to follow up on my order.
To address this, I personally spoke with the Duty/Responsbile Manager on shift. He politely apologized and promised a swift resolution to the issue. Based on his professional reassurance, I expected a follow-up call from him—even if it was just to inform me that the issue couldn't be resolved and to offer a formal apology. Regrettably, he never called back or followed up as promised.
This ongoing delay directly disrupted my sleep schedule, and the complete lack of responsiveness caused me a great deal of frustration and stress late at night.
Upon checkout, I notified the front desk team again, and they assured me that management would contact me regarding this matter.As a guest who values the brand, I am writing to see how the hotel plans to address this lack of follow-through and what concrete actions will be taken to rectify this poor experience.
Everything was great .
Staff friendly clean property
Nothing
Your guide to the flawless travel experience
Popular Countries
Get our app
