Urban Stay Salzburg City

Hotels
7.4 (2196 reviews)
Rainerstraße 11 , Salzburg , at

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Pets allowed
Luggage storage
Tour desk
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Physical distancing rules followed
Hand sanitizer in guest room and key areas
First aid kit available
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Uncomfortable rooms
Cleanliness issues

Categories

Cleanliness
5.98
Multiple reviews indicate issues with cleanliness, including musty smells and old carpets.
Service
8.95
The manager is proactive in communication and reception staff is friendly.
Location
9.49
The location is excellent, close to the train station and old town activities.
Room Quality
6.44
Concerns about uncomfortable mattresses and general upkeep of the rooms.
Amenities
6.97
Limited amenities mentioned, with issues like no elevator and a lack of breakfast service.
Value for Money
6.93
Several comments suggest the hotel is overpriced for the quality received.
Food and Beverage
6.48
No breakfast provided and additional charges for coffee.
Overall Experience
7.95
Mixed reviews with a preference for location, but significant concerns about comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:22

Property Description

Modern Renovated Property:
Experience the sleek and contemporary Urban Stay Salzburg City, renovated in 2016, offering a stylish stay just a 5-minute walk from Salzburg Main Station.

Comfortable Rooms:
Each room is equipped with a flat-screen TV, private bathroom, free toiletries, and a hairdryer for your convenience.

Convenient Location:
Situated near must-see attractions like Mirabell Palace and Mozarteum, with Salzburg W. A. Mozart Airport only 5 km away, our hotel ensures you're at the heart of the action.

Book now for a memorable stay at Urban Stay Salzburg City!

Important information:

Please note that the property has 3 floors and no elevator. Please also note that air conditioning is not available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SZG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for € 15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

7.4
Based on 2196 reviews
Cleanliness: 5.98
Service: 8.95
Location: 9.49
Room Quality: 6.44
Amenities: 6.97
Value for Money: 6.93
Food and Beverage: 6.48
Overall Experience: 7.95
T
Thomas • solo_traveller • de
8
Pros:

Leider wird das Hotel in der kommenden Woche endgültig geschlossen, was sehr bedauerlich ist. Andernfalls würde ich das Hotel jederzeit wieder ansteuern.

Cons:

Für ältere oder nicht sehr fitte Personen dürfte das steile Treppenhaus ohne Aufzug ein Problem sein.

2026-02-14 • via Nuitee
A
Anny • couple • au
9
Pros:

We loved our stay in this hotel, very good location, close to the train station and very central. Walking distance to many of Salzburg city’s highlights. The room felt very homey.

2026-02-12 • via Nuitee
R
Roma • couple • gb
6
2026-02-12 • via Nuitee
M
Matthias • solo_traveller • at
8
2026-02-11 • via Nuitee
D
Dlair • solo_traveller • at
9
2026-02-10 • via Nuitee
F
Fulvio • family_with_children • it
8
Pros:

Centrale, a meno di 10’ dal centro a piedi

Cons:

Assenza di ascensore

2026-02-08 • via Nuitee
C
Christian • couple • at
8
Gute Unterkunft mit Top Anbindung an die Öffis
Pros:

Zentrale Lage. Zimmer gut und warm.
Fenster zum ruhigen Innenhof.
Öffi gut erreichbar.

Cons:

Bad sehr kompakt

2026-02-08 • via Nuitee
G
Göran • solo_traveller • se
7
2026-01-30 • via Nuitee
D
Danyka • couple • ca
9
Pros:

The hotel was close to the station and city center. The room was very comfortable and the staff was helpful.

2026-01-29 • via Nuitee
J
Jürgen • couple • at
5
2026-01-29 • via Nuitee
K
KATERINA • couple • gr
6
Pros:

Η τοποθεσία ηταν καλή κ το δωμάτιο ήταν άνετο

Cons:

Δεν υπήρχε ασανσέρ και ανεβαίναμε στον τρίτο όροφο με τα πόδια.

2026-01-28 • via Nuitee
N
Nitin jain • couple • in
9
2026-01-26 • via Nuitee
E
Emilija • couple • hr
7
2026-01-25 • via Nuitee
E
Emilija • solo_traveller • hr
7
Pros:

Uslužnost i susretljivost zaposlenika hotela

Cons:

Ne održavanje sobe

2026-01-25 • via Nuitee
F
Florentina • solo_traveller • at
2
2026-01-25 • via Nuitee
M
Melanie • couple • de
6
2026-01-21 • via Nuitee
M
Milica • solo_traveller • rs
8
GOOD STAY
Pros:

Location, clean rooms, staff

Cons:

Pillows and the mattress are very uncomfortable.
For the toiletries all you get is liquid soap.

2026-01-21 • via Nuitee
J
Jochen • couple • de
8
Gutes Appartment-Hotel in sehr guter Lage zwischen Hauptbahnhof und Salzburger Altstadt.
Pros:

Gute zentrale Lage, zu Fuß zur Altstadt in 15 Minuten. Zimmer und Bett einwandfrei und geräumig. Der deutschsprachige Teil des Personals war freundlich und hilfsbereit.

Cons:

Kein Bitte nicht stören Schild, Reinigungspersonal kam trotz mehrmaliger Erklärung, dass kein Zimmerservice benötigt werde und trotz warnender Rufe einfach ins Zimmer, da hier offenbar eine Sprachbarriere vorhanden war.

2026-01-21 • via Nuitee
P
Peter • family_with_children • at
6
Pros:

Lage sehr gut für unseren Aufenthalt

Cons:

Möbel waren zusammengewürfelt und teilweise abgewohnt

2026-01-20 • via Nuitee
W
Wong • couple • my
10
Pleasant
Pros:

Nice, value for money. Great location

Cons:

-

2026-01-20 • via Nuitee