The Grand Plaza Hotel Smouha

Hotels
8.1 (2418 reviews)
14th May Avenue, Smouha , Alexandria , eg

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Parking challenges
Value for money discrepancies

Categories

Cleanliness
6.35
Some reviews mentioned cleanliness issues or poor maintenance.
Service
9.35
Many guests appreciated the friendly and professional staff.
Location
8.85
Great location with accessibility to shops and restaurants.
Room Quality
7.35
Spacious rooms noted, but some concerns about maintenance.
Amenities
8.35
Breakfast options and WiFi were positively mentioned, but some amenities were lacking.
Value for Money
7.85
Mixed sentiments regarding pricing compared to booking details.
Food and Beverage
8.35
Breakfast was highlighted as a strong point.
Overall Experience
8.35
Overall a good stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at The Grand Plaza Hotel in the heart of Alexandria. Our rooms feature modern amenities such as satellite TV, a mini bar, and a walk-in rain shower, ensuring a relaxing stay.

Culinary Delights
Indulge in a culinary journey at our hotel with a daily buffet breakfast and two on-site restaurants offering a variety of delectable dishes. Whether you crave a gourmet meal or a casual coffee at the café, we have something to satisfy every palate.

Ideal for Business and Leisure
With a 24-hour front desk, meeting rooms, and proximity to key attractions like Alexandria Zoo and the Citadel, The Grand Plaza Hotel caters to both business and leisure travelers. Book your stay now for a memorable experience.

Important information:

Please note that the rate for the ‘Special Offer - Egyptian and Residents Only’ room is exclusive for Egyptians and residents only. Additional charges are applicable if a valid Egyptian ID, Egyptian passport or Egyptian residency is not presented upon check-in.

Please note that in response to COVID-19, the hotel does not offer daily housekeeping for occupied rooms.

Please note that, a marriage certificate for Egyptian couples is a must to proceed with check-in as per Egyptian Law

Electronic invoices are only issued for direct payment at the hotel and are issued in the Guest's Name.

Electronic invoices can't be issued in the name of a company other than Booking.com."
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$12 per person per night when using an available extra bed.
    People 12 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2418 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.35
G
Giovanni • extended_group • eg
9
soggiorno ottimo
Pros:

prezzo, posizione e gentilezza dello staff

Cons:

Purtroppo la presenza di una moschea attaccata all'hotel disturba durante la notte chi non è abituato, ma ci è stata data una camera dietro alla moschea che non disturbava

2026-03-07 • via Nuitee
R
Radwan • extended_group • jo
6
2026-03-05 • via Nuitee
S
Stewart • couple • eg
10
A relaxing midweek break in the city to enjoy Iftar - I wouldn’t choose any other hotel!
Pros:

Besides the hotel being comfortable - the staff, especially front of house, are second to none. Truly exceptional service every time.

2026-03-05 • via Nuitee
T
Turki • solo_traveller • sa
9
Pros:

مرتب ونظيف وخدمه جيده وقريب من الخدمات

2026-03-05 • via Nuitee
عبدو رخيص • family_with_children • ly
8
2026-03-03 • via Nuitee
B
Bilal • solo_traveller • gg
8
Pros:

Room and cleanliness.

Cons:

WiFi is very bad and so slow it basically didn’t work.

2026-03-03 • via Nuitee
R
Ramy • family_with_children • eg
8
2026-03-02 • via Nuitee
T
Tonyell • family_with_children • us
10
Pros:

The staff and the Alexanderia Style Liver, The Sauna and front desk staff is so nice and professional

Cons:

The communication with some staff that cant understand

2026-03-02 • via Nuitee
T
Tammer • couple • us
1
Cons:

Floors and carpets are dirty they had construction without notifying residents management are horrible and disrespectful

2026-03-01 • via Nuitee
S
Stewart • family_with_children • eg
10
Another relaxing break with our dear friends at Grand Plaza Hotel
Pros:

Quiet, friendly, comfortable - perfect!

2026-03-01 • via Nuitee
G
Gaston • family_with_children • ar
7
2026-03-01 • via Nuitee
A
Ahmed • family_with_children • kw
10
Excellent value for money.
Pros:

Very friendly and supportive staff.

Location is close to the important facilities and attractions.

The room is spacious and clean.

Excellent value for money.

2026-02-28 • via Nuitee
A
Amr • couple • eg
9
2026-02-28 • via Nuitee
A
Ali • extended_group • eg
10
Very nice
Pros:

Sanitation and staff attitude

Cons:

Parking fees could be lower

2026-02-27 • via Nuitee
S
Stewart • extended_group • eg
10
2026-02-27 • via Nuitee
H
Husain • extended_group • kw
6
2026-02-24 • via Nuitee
S
suleman • extended_group • sa
5
Pros:

تعامل الاستقبال

Cons:

خدمة الغرف سيئه، كذلك الإفطار ليس جيد والخدمة اقل من المطلوب

2026-02-23 • via Nuitee
M
Mohamed • solo_traveller • eg
8
2026-02-14 • via Nuitee
S
SHAMEL • couple • se
7
2026-02-14 • via Nuitee
محمود • couple • eg
9
Pros:

Very kind staff

2026-02-14 • via Nuitee