The Grand Plaza Hotel Smouha

Hotels
8.1 (2462 reviews)
14th May Avenue, Smouha , Alexandria , eg

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Parking challenges
Value for money discrepancies

Categories

Cleanliness
6.35
Some reviews mentioned cleanliness issues or poor maintenance.
Service
9.35
Many guests appreciated the friendly and professional staff.
Location
8.85
Great location with accessibility to shops and restaurants.
Room Quality
7.35
Spacious rooms noted, but some concerns about maintenance.
Amenities
8.35
Breakfast options and WiFi were positively mentioned, but some amenities were lacking.
Value for Money
7.85
Mixed sentiments regarding pricing compared to booking details.
Food and Beverage
8.35
Breakfast was highlighted as a strong point.
Overall Experience
8.35
Overall a good stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at The Grand Plaza Hotel in the heart of Alexandria. Our rooms feature modern amenities such as satellite TV, a mini bar, and a walk-in rain shower, ensuring a relaxing stay.

Culinary Delights
Indulge in a culinary journey at our hotel with a daily buffet breakfast and two on-site restaurants offering a variety of delectable dishes. Whether you crave a gourmet meal or a casual coffee at the café, we have something to satisfy every palate.

Ideal for Business and Leisure
With a 24-hour front desk, meeting rooms, and proximity to key attractions like Alexandria Zoo and the Citadel, The Grand Plaza Hotel caters to both business and leisure travelers. Book your stay now for a memorable experience.

Important information:

Please note that the rate for the ‘Special Offer - Egyptian and Residents Only’ room is exclusive for Egyptians and residents only. Additional charges are applicable if a valid Egyptian ID, Egyptian passport or Egyptian residency is not presented upon check-in.

Please note that in response to COVID-19, the hotel does not offer daily housekeeping for occupied rooms.

Please note that, a marriage certificate for Egyptian couples is a must to proceed with check-in as per Egyptian Law

Electronic invoices are only issued for direct payment at the hotel and are issued in the Guest's Name.

Electronic invoices can't be issued in the name of a company other than Booking.com."
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$12 per person per night when using an available extra bed.
    People 12 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2462 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.35
I
IOANNIS • family_with_children • gr
6
Pros:

The staff is polite and friendly.

Cons:

This is my second stay in this hotel and it wasn't as clean as last time.

2026-04-09 • via Nuitee
I
IOANNIS • family_with_children • gr
6
Pros:

The staff is polite and friendly.

Cons:

It wasn't as clean as my last visit.

2026-04-09 • via Nuitee
M
mohamed • couple • eg
9
Special thanks to ms. Sara the receptionist for her exceptional attitude and hospitality
Pros:

Spacious and comfortable

Cons:

None

2026-04-08 • via Nuitee
M
Mohamed Kahlee • solo_traveller • eg
8
2026-04-07 • via Nuitee
A
Amr • family_with_children • eg
10
2026-04-07 • via Nuitee
M
Michele • extended_group • it
9
Bella esperienza, raccomando Mamhoud che ci ha risolto il problema dei transfert da e per l’aeroporto. Una persona veram
Pros:

Camera pulita, bagno pulito, possibilità di fare colazione, parcheggio, disponibilità del personale

Cons:

Nulla

2026-04-06 • via Nuitee
M
Michele • extended_group • it
9
2026-04-06 • via Nuitee
K
Kristina • couple • de
9
Wir waren mit dem Aufenthalt sehr zufrieden.
Pros:

Das Zimmer war geräumig und hell, das Bett war bequem. Das Personal im Hotel war sehr freundlich und aufmerksam.

Cons:

Es war leider etwas laut von dem Lärm auf der Straße. Selbst mit geschlossenen Fenstern konnte man das Hupen der Autos hören.

2026-04-04 • via Nuitee
I
IOANNIS • family_with_children • gr
8
2026-04-04 • via Nuitee
M
MAIJD_2006 • family_with_children • sa
9
Pros:

كل شي اعجبني في الفندق الموقع مقابل مسجد وقريب من جميع الخدمات وقريب من المول حتى الافطار جميل اشكر جميع العاملين فيه.

2026-04-03 • via Nuitee
H
hussein abo seada • family_with_children • eg
9
2026-04-02 • via Nuitee
N
Nawaf • solo_traveller • sa
10
Pros:

شكرا

Cons:

شكرا

2026-04-02 • via Nuitee
O
Omnya • extended_group • eg
9
2026-04-01 • via Nuitee
A
Archontia • family_with_children • gr
10
2026-04-01 • via Nuitee
L
Linda • family_with_children • sa
10
2026-03-30 • via Nuitee
S
Sohila • family_with_children • eg
10
2026-03-30 • via Nuitee
A
Alaaeddin Hussein • family_with_children • no
9
2026-03-28 • via Nuitee
Y
YAMAOKA • solo_traveller • jp
9
2026-03-28 • via Nuitee
A
Aydin • family_with_children • eg
7
Pros:

Temizligi ve oda ferahligi

2026-03-28 • via Nuitee
A
Ahmed • solo_traveller • eg
8
2026-03-27 • via Nuitee