The Grand Plaza Hotel Smouha

Hotels
8.1 (2677 reviews)
14th May Avenue, Smouha , Alexandria , eg

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Parking challenges
Value for money discrepancies

Categories

Cleanliness
6.35
Some reviews mentioned cleanliness issues or poor maintenance.
Service
9.35
Many guests appreciated the friendly and professional staff.
Location
8.85
Great location with accessibility to shops and restaurants.
Room Quality
7.35
Spacious rooms noted, but some concerns about maintenance.
Amenities
8.35
Breakfast options and WiFi were positively mentioned, but some amenities were lacking.
Value for Money
7.85
Mixed sentiments regarding pricing compared to booking details.
Food and Beverage
8.35
Breakfast was highlighted as a strong point.
Overall Experience
8.35
Overall a good stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at The Grand Plaza Hotel in the heart of Alexandria. Our rooms feature modern amenities such as satellite TV, a mini bar, and a walk-in rain shower, ensuring a relaxing stay.

Culinary Delights
Indulge in a culinary journey at our hotel with a daily buffet breakfast and two on-site restaurants offering a variety of delectable dishes. Whether you crave a gourmet meal or a casual coffee at the café, we have something to satisfy every palate.

Ideal for Business and Leisure
With a 24-hour front desk, meeting rooms, and proximity to key attractions like Alexandria Zoo and the Citadel, The Grand Plaza Hotel caters to both business and leisure travelers. Book your stay now for a memorable experience.

Important information:

Please note that the rate for the ‘Special Offer - Egyptian and Residents Only’ room is exclusive for Egyptians and residents only. Additional charges are applicable if a valid Egyptian ID, Egyptian passport or Egyptian residency is not presented upon check-in.

Please note that in response to COVID-19, the hotel does not offer daily housekeeping for occupied rooms.

Please note that, a marriage certificate for Egyptian couples is a must to proceed with check-in as per Egyptian Law

Electronic invoices are only issued for direct payment at the hotel and are issued in the Guest's Name.

Electronic invoices can't be issued in the name of a company other than Booking.com."
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$12 per person per night when using an available extra bed.
    People 12 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2677 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.35
I
Islam solo_traveller eg
6
Pros:

الحجرة والنظافة

Cons:

التكييف ونقص احتياجات الغرفة من بعض الاشياء

2026-07-25 via Nuitee
M
Muaad solo_traveller ye
7
2026-07-25 via Nuitee
M
mohamed solo_traveller eg
1
Low service
Pros:

Additional 1500 Egyptian pound and 200 ep for parking very bad everything

Cons:

Bad

2026-07-25 via Nuitee
M
Mohamed abdulla abubaker solo_traveller eg
2
2026-07-25 via Nuitee
G
George solo_traveller eg
9
Pros:

I had a very pleasant stay at the hotel. Everything was comfortable, and the overall experience was very positive. I'd also like to give a special mention to Sara at the reception, who was welcoming, professional, and provided excellent customer service. She made the check-in process smooth and left a great first impression. I would happily stay here again.

2026-07-25 via Nuitee
M
Mohammed solo_traveller sa
10
2026-07-25 via Nuitee
S
Soelem solo_traveller sa
7
2026-07-25 via Nuitee
M
Mohammed family_with_children sa
6
2026-07-25 via Nuitee
A
Ahmed family_with_children eg
9
Pros:

Good

Cons:

Reservation officer by email need to be more professional and respectful when writing to the client’s.

2026-07-25 via Nuitee
M
M.Samouka solo_traveller eg
9
Pros:

Everything

Cons:

The pillows

2026-07-25 via Nuitee
A
Aleksandre solo_traveller ge
10
2026-07-24 via Nuitee
Y
Youstina solo_traveller eg
10
2026-07-24 via Nuitee
W
Waleed solo_traveller eg
10
2026-07-24 via Nuitee
أسيل couple sa
9
كانت تجربة جميلة ومريحة ، سأكررها بإذن الله
Pros:

الموقع جميل ، الموظفون رائعون

Cons:

لا شيء

2026-07-24 via Nuitee
W
Waleed solo_traveller eg
10
2026-07-24 via Nuitee
A
Aleksandre solo_traveller ge
10
2026-07-23 via Nuitee
A
ahmed solo_traveller ly
7
2026-07-23 via Nuitee
A
Ayoub couple eg
2
الفندق 4 نجوم لكن الايقامة 2 نجمه
Pros:

مكان

Cons:

الأيقونة مقابل المال

2026-07-23 via Nuitee
A
ahmed solo_traveller ly
7
رائع
Pros:

جيد جدا

Cons:

مكان قريب من كل الامكان الترفيهية والخدمية

2026-07-23 via Nuitee
A
Atef Ahmed family_with_children sa
9
جيده
Pros:

الاستقبال و حامل الحقائب نور

Cons:

الفندق اربع نجوم ولايوجد فيه ترفيه كثير للنزلاء

2026-07-22 via Nuitee