The Grand Plaza Hotel Smouha

Hotels
8.1 (2392 reviews)
14th May Avenue, Smouha , Alexandria , eg

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Parking challenges
Value for money discrepancies

Categories

Cleanliness
6.35
Some reviews mentioned cleanliness issues or poor maintenance.
Service
9.35
Many guests appreciated the friendly and professional staff.
Location
8.85
Great location with accessibility to shops and restaurants.
Room Quality
7.35
Spacious rooms noted, but some concerns about maintenance.
Amenities
8.35
Breakfast options and WiFi were positively mentioned, but some amenities were lacking.
Value for Money
7.85
Mixed sentiments regarding pricing compared to booking details.
Food and Beverage
8.35
Breakfast was highlighted as a strong point.
Overall Experience
8.35
Overall a good stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at The Grand Plaza Hotel in the heart of Alexandria. Our rooms feature modern amenities such as satellite TV, a mini bar, and a walk-in rain shower, ensuring a relaxing stay.

Culinary Delights
Indulge in a culinary journey at our hotel with a daily buffet breakfast and two on-site restaurants offering a variety of delectable dishes. Whether you crave a gourmet meal or a casual coffee at the café, we have something to satisfy every palate.

Ideal for Business and Leisure
With a 24-hour front desk, meeting rooms, and proximity to key attractions like Alexandria Zoo and the Citadel, The Grand Plaza Hotel caters to both business and leisure travelers. Book your stay now for a memorable experience.

Important information:

Please note that the rate for the ‘Special Offer - Egyptian and Residents Only’ room is exclusive for Egyptians and residents only. Additional charges are applicable if a valid Egyptian ID, Egyptian passport or Egyptian residency is not presented upon check-in.

Please note that in response to COVID-19, the hotel does not offer daily housekeeping for occupied rooms.

Please note that, a marriage certificate for Egyptian couples is a must to proceed with check-in as per Egyptian Law

Electronic invoices are only issued for direct payment at the hotel and are issued in the Guest's Name.

Electronic invoices can't be issued in the name of a company other than Booking.com."
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$12 per person per night when using an available extra bed.
    People 12 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2392 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.35
S
SHAMEL couple se
7
2026-02-14 via Nuitee
محمود couple eg
9
Pros:

Very kind staff

2026-02-14 via Nuitee
M
Mohamed solo_traveller eg
8
2026-02-14 via Nuitee
يوسف علي couple sd
10
2026-02-14 via Nuitee
A
Ali solo_traveller jo
8
2026-02-13 via Nuitee
H
Hussein El Haddar family_with_children ly
10
Pros:

We stayed there from 6-9 Feb and extended our trip to Alexandria another 3 days. Our stay was comfortable and the staff excellent.

Cons:

N/A

2026-02-13 via Nuitee
A
alya family_with_children eg
6
2026-02-12 via Nuitee
G
Guangyao solo_traveller de
7
不咸不淡,性价比不是很高
2026-02-12 via Nuitee
J
Jisook couple kr
9
2026-02-11 via Nuitee
H
Hussein El Haddar family_with_children ly
10
Pros:

Very clean and the staff were friendly and helpful.It was an enjoyable experience.

2026-02-11 via Nuitee
Y
Yakhlef solo_traveller dz
7
2026-02-11 via Nuitee
K
Kesmat couple eg
8
2026-02-11 via Nuitee
H
Halil family_with_children tr
9
2026-02-11 via Nuitee
I
ibrahem solo_traveller sa
8
اقامة ممتازه حصل موقف مع الكاشير للافطار لا احب ان اذكرهولكن في النهايه تداركوا الموقف وصححوا الخطأ الذي وقعوا فيه
Pros:

الموقع ممتاز

2026-02-10 via Nuitee
E
elsa solo_traveller it
7
Pros:

position of the hotel downtown. breakfast and room.

Cons:

cleaning of bathroom. cleaning in general

2026-02-10 via Nuitee
S
shafeeq family_with_children sa
8
2026-02-09 via Nuitee
R
Ramadan couple eg
10
2026-02-09 via Nuitee
A
Alexandros family_with_children gr
10
2026-02-09 via Nuitee
H
Hedieh couple ca
7
Better than expected
Pros:

Great staff, we stayed just a night, just to sleep and for its value was a good pick.

Cons:

Location isn’t central and is next to a mosque. Could have better pillows , linen, towels .

2026-02-09 via Nuitee
شركة كي فيت كوابراشن family_with_children eg
6
2026-02-09 via Nuitee