Hotel Neutor Express

Hotels
6.6 (3630 reviews)
9 Neutorstraße , Salzburg , at

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Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
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Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Rooms need renovation
Overpriced for quality

Categories

Cleanliness
5.06
Several reviews mentioned cleanliness issues, particularly regarding hair left in bathrooms and generally unclean conditions.
Service
8.53
Many reviews highlighted the friendliness of the staff at reception and their helpfulness.
Location
8.57
Consistently praised for its central location, making it easy to explore the city.
Room Quality
5.52
Rooms described as old and in need of renovation; issues like noise and cleanliness affected the rating.
Amenities
6.05
Basic amenities are available, but many reviews indicated they were lacking or not well-maintained.
Value for Money
5.51
Several reviewers felt the price did not meet the quality of the services provided.
Food and Beverage
7.06
The breakfast was described as satisfactory, though with some logistical issues regarding location.
Overall Experience
6.53
Overall, the experience was mixed due to location and service being positive, while cleanliness and room quality dragged down the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:16

Property Description

Convenient Location in Salzburg

Located just minutes away from Festival Hall Salzburg and Hohensalzburg Fortress, Hotel Neutor Express offers a comfortable stay in the heart of Salzburg.

Modern Amenities

Each room is equipped with a desk, flat-screen TV, and a private bathroom for your convenience. Free WiFi is available throughout the property, and luggage storage is provided for your peace of mind.

Delicious Breakfast Options

Start your day right with an a la carte breakfast at Hotel Neutor, conveniently located just across the street.

Experience the charm of Salzburg with Hotel Neutor Express as your home base. Book now for an unforgettable stay in this historic city.

Important information:

Please note that breakfast is served as buffest at the Hotel Neutor, located just across the street.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 3630 reviews
Cleanliness: 5.06
Service: 8.53
Location: 8.57
Room Quality: 5.52
Amenities: 6.05
Value for Money: 5.51
Food and Beverage: 7.06
Overall Experience: 6.53
M
Michael • solo_traveller • at
8
2026-03-14 • via Nuitee
C
Claudia • solo_traveller • at
7
In die Jahre gekommen, aber preislich unschlagbar
Pros:

Der Preis und die zentrale Lage

Cons:

Es ist insgesamt sehr abgewohnt

2026-03-13 • via Nuitee
G
Günther • couple • de
8
2026-03-13 • via Nuitee
S
Susanne • couple • at
8
Pros:

Perfekte Lage. Trotzdem ruhig. Sauber und top Preis-Leistungsverhältnis

2026-03-13 • via Nuitee
L
Lale • couple • at
10
2026-03-12 • via Nuitee
T
Thomas • solo_traveller • de
8
2026-03-12 • via Nuitee
M
Marcel • solo_traveller • ch
7
2026-03-10 • via Nuitee
J
Jürgen • couple • de
7
Pros:

Super Lage

Cons:

Hotel muss dringend renoviert werden

2026-03-10 • via Nuitee
S
Schömi • couple • de
8
Pros:

Preiswert, sehr gutes Frühstück, sehr günstig gelegen, Bus vor der Tür, Altstadt auch zu Fuß zu erreichen
Wir waren angenehm überrascht.
Beim nächsten Salzburg Besuch werden wir wieder da buchen

Cons:

Nix

2026-03-09 • via Nuitee
K
Karin • couple • at
8
2026-03-09 • via Nuitee
H
Hackl Uschi • couple • at
9
2026-03-09 • via Nuitee
K
Kristýna • extended_group • cz
8
2026-03-08 • via Nuitee
H
Helmut • couple • at
7
2026-03-08 • via Nuitee
S
Slobodan • couple • si
6
Stay was OK for one night.
Pros:

Bathroom was spacious and renewed, beds were good, and breakfast was fine.

Cons:

Floor covering, door frames, and some furniture were worn out in the room and hall.

2026-03-07 • via Nuitee
B
Brigitta • solo_traveller • at
8
Cons:

Sehr gute Lage! Nur ein paa

2026-03-07 • via Nuitee
O
Otto • couple • at
9
Pros:

Frühstück war ausgezeichnet

2026-03-07 • via Nuitee
D
Dimopoulou • solo_traveller • gr
10
2026-03-05 • via Nuitee
A
Alba • couple • es
8
2026-03-04 • via Nuitee
U
Ute • couple • de
4
2026-03-03 • via Nuitee
B
Bernd • couple • de
8
Einfach gute Lage preiswert olles ok
2026-03-03 • via Nuitee