Hotel Neutor Express

Hotels
6.6 (3844 reviews)
9 Neutorstraße , Salzburg , at

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Children allowed

Facilities

Parking
Non-smoking rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Rooms need renovation
Overpriced for quality

Categories

Cleanliness
5.06
Several reviews mentioned cleanliness issues, particularly regarding hair left in bathrooms and generally unclean conditions.
Service
8.53
Many reviews highlighted the friendliness of the staff at reception and their helpfulness.
Location
8.57
Consistently praised for its central location, making it easy to explore the city.
Room Quality
5.52
Rooms described as old and in need of renovation; issues like noise and cleanliness affected the rating.
Amenities
6.05
Basic amenities are available, but many reviews indicated they were lacking or not well-maintained.
Value for Money
5.51
Several reviewers felt the price did not meet the quality of the services provided.
Food and Beverage
7.06
The breakfast was described as satisfactory, though with some logistical issues regarding location.
Overall Experience
6.53
Overall, the experience was mixed due to location and service being positive, while cleanliness and room quality dragged down the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:16

Property Description

Convenient Location in Salzburg

Located just minutes away from Festival Hall Salzburg and Hohensalzburg Fortress, Hotel Neutor Express offers a comfortable stay in the heart of Salzburg.

Modern Amenities

Each room is equipped with a desk, flat-screen TV, and a private bathroom for your convenience. Free WiFi is available throughout the property, and luggage storage is provided for your peace of mind.

Delicious Breakfast Options

Start your day right with an a la carte breakfast at Hotel Neutor, conveniently located just across the street.

Experience the charm of Salzburg with Hotel Neutor Express as your home base. Book now for an unforgettable stay in this historic city.

Important information:

Please note that breakfast is served as buffest at the Hotel Neutor, located just across the street.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 3844 reviews
Cleanliness: 5.06
Service: 8.53
Location: 8.57
Room Quality: 5.52
Amenities: 6.05
Value for Money: 5.51
Food and Beverage: 7.06
Overall Experience: 6.53
A
Anonym • solo_traveller • at
10
Pros:

Top Lage!

Cons:

Nähe zur Altstadt-Garage.

2026-06-06 • via Nuitee
T
Tracey • couple • gb
8
We had a very pleasant stay the room was clean and comfortable and close to the centre of Salzburg but would have liked
Pros:

It was quite easy to get into the town , beds were comfortable and room clean

Cons:

Did not have a kettle

2026-06-05 • via Nuitee
R
richard • solo_traveller • de
7
2026-06-05 • via Nuitee
H
Hubert • solo_traveller • at
3
Pros:

Die Lage. Das Frühstück

Cons:

Das Zimmer hässlich Spinnweben oben am Fenster. Fugen im Bad schimmeln. Heizkörper Farbe platzt ab usw.

2026-06-04 • via Nuitee
A
Alexander • extended_group • at
7
Cons:

Matratze härter

2026-06-04 • via Nuitee
J
jm • solo_traveller • fi
7
Pros:

Parveke

Cons:

Jääkaappi puuttui

2026-06-04 • via Nuitee
E
Eckhard • family_with_children • de
3
nächstes Mal gegenüber in einem Hotel eines anderen Anbieters einchecken
Pros:

Innenstadt zu Fuß sehr gut erreichbar, das war aber auch der einzige Vorteil

Cons:

Zimmereinrichtung heruntergekommen, Teppiche dreckig mit Flecken, Safe funktionierte nicht, man konnte nicht Lüften, weil die Abluft von einem chin. Restaurant in das Zimmer zog.

2026-06-04 • via Nuitee
C
Christian • couple • at
8
Hotel in spitzen Lage, etwas abgewohnt, aber sauber und mit sehr guten Frühstück !
Pros:

Die Lage ist super.... gleich durch den Tunnel und schon ist man in der Altstadt !

Cons:

Die Zimmer und die Möbel im Frühstücksraum sind schon etwas abgewohnt.

2026-06-03 • via Nuitee
T
Tanja • solo_traveller • at
5
2026-06-03 • via Nuitee
B
Burga • couple • de
5
2026-06-02 • via Nuitee
K
Kritzl • solo_traveller • at
6
2026-06-01 • via Nuitee
C
Christiane • solo_traveller • de
4
Überteuert
Pros:

Die Lage - von hieraus kann man gut zu Fuß in die Altstadt laufen. Parken war super, da auf Kurzzeitüarkplätze ab Samstag Nachmittag bis Sonntag kostenlos möglich ist.

Cons:

Bett durchgegeben, Steckdosen stehen von der Wand, Bad roch unangenehm, Teppichboden total dreckig, Flure ungemütlich,

2026-06-01 • via Nuitee
J
Jakub • solo_traveller • pl
7
Zimmer klein, aber gemütlich.
Pros:

Die Lage, das Personal, Sauberkeit im Zimmer

Cons:

WLAN-Qualität fatal, fast ständig unterbrochen.
Obwohl die Tücher nicht auf den Boden gelegt habe, wurden täglich neue gebracht - wozu?
Ein bisserl teuer, aber das ist ja Salzburg.

2026-06-01 • via Nuitee
W
Wolfgang • couple • at
10
2026-06-01 • via Nuitee
G
Gleb • solo_traveller • cz
7
2026-06-01 • via Nuitee
F
Frank • couple • de
5
Pros:

Citynah

Cons:

Frühstück teuer, Parkhaus zu langer Weg für Ältere, Nicht barrierefrei

2026-05-31 • via Nuitee
S
Silke • solo_traveller • de
7
Zentrumnähe perfekt
Pros:

Großes sauberes Zimmer
Nähe zum Stadtzentrum

Cons:

Das Zimmer war teilweise abgenutzt, aber neuer Boden neuer Tisch und sehr sauber.

2026-05-31 • via Nuitee
J
Jakub • solo_traveller • pl
10
2026-05-31 • via Nuitee
D
Daniel • solo_traveller • at
7
2026-05-31 • via Nuitee
B
Bengü • solo_traveller • tr
5
Pros:

Lokasyon olarak çok iyiydi, çalışanlar çok ilgili ve kibardı.

Cons:

Oda fasiliteleri kötüydü, banyoda havalandırma yoktu. Yastıklar çok kötüydü.

2026-05-31 • via Nuitee