Hotel Neutor Express

Hotels
6.6 (3582 reviews)
9 Neutorstraße , Salzburg , at

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Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Rooms need renovation
Overpriced for quality

Categories

Cleanliness
5.06
Several reviews mentioned cleanliness issues, particularly regarding hair left in bathrooms and generally unclean conditions.
Service
8.53
Many reviews highlighted the friendliness of the staff at reception and their helpfulness.
Location
8.57
Consistently praised for its central location, making it easy to explore the city.
Room Quality
5.52
Rooms described as old and in need of renovation; issues like noise and cleanliness affected the rating.
Amenities
6.05
Basic amenities are available, but many reviews indicated they were lacking or not well-maintained.
Value for Money
5.51
Several reviewers felt the price did not meet the quality of the services provided.
Food and Beverage
7.06
The breakfast was described as satisfactory, though with some logistical issues regarding location.
Overall Experience
6.53
Overall, the experience was mixed due to location and service being positive, while cleanliness and room quality dragged down the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:16

Property Description

Convenient Location in Salzburg

Located just minutes away from Festival Hall Salzburg and Hohensalzburg Fortress, Hotel Neutor Express offers a comfortable stay in the heart of Salzburg.

Modern Amenities

Each room is equipped with a desk, flat-screen TV, and a private bathroom for your convenience. Free WiFi is available throughout the property, and luggage storage is provided for your peace of mind.

Delicious Breakfast Options

Start your day right with an a la carte breakfast at Hotel Neutor, conveniently located just across the street.

Experience the charm of Salzburg with Hotel Neutor Express as your home base. Book now for an unforgettable stay in this historic city.

Important information:

Please note that breakfast is served as buffest at the Hotel Neutor, located just across the street.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 3582 reviews
Cleanliness: 5.06
Service: 8.53
Location: 8.57
Room Quality: 5.52
Amenities: 6.05
Value for Money: 5.51
Food and Beverage: 7.06
Overall Experience: 6.53
R
Rudolf • couple • at
8
2026-02-14 • via Nuitee
M
maria daniela • couple • ar
7
2026-02-13 • via Nuitee
S
Sara • extended_group • pt
7
2026-02-13 • via Nuitee
T
Thomas • couple • de
8
2026-02-13 • via Nuitee
F
Frank • extended_group • nl
7
2026-02-12 • via Nuitee
C
Christian • solo_traveller • at
7
perfekt für einen kurzaufenthalt
Pros:

wenn man nur einen platz zum schlafen braucht dann ist das absolut ausreichend

Cons:

andere gäste waren leider recht spät noch laut

2026-02-11 • via Nuitee
S
Susanne • solo_traveller • at
7
Gutes Preis Leistungs Verhältnis und zentrale Lage
Pros:

Personal sehr freundlich und auch vorab per Mail schon sehr hilfsbereit. Lage perfekt auch mit Öffis erreichbar, auch zu Fuß gleich im Zentrum
Frühstückspause sehr hell und modern
Badewanne im extra vom Wc abgetrennten Bad
Preis inkl Frühstück perfekt wenn man nur ein kleines Urlaubsbudget zur Verfügung hat - trotzdem guter Service und freundliches Personal

Cons:

Das Hotel ist schon älter und das sieht man im Zimmer auch. Einfache Ausbesserungen würden schon helfen, um diesen Eindruck zu verbessern (abgesplitterte Türstöcke streichen, Fugen erneuern). Ein kleiner Kühlschrank und ein Wasserkocher im Zimmer oder zumindest pro Stockwerk im Gang wären perfekt

2026-02-10 • via Nuitee
A
ANETA • extended_group • pl
4
Pros:

śniadanie było ok, obiekt jest położony w centrum wiec spełnił oczekiwania.

Cons:

było brudno, pleśń w łazience

2026-02-10 • via Nuitee
A
ANETA • extended_group • pl
5
Pros:

śniadanie było ok

Cons:

brudno było

2026-02-10 • via Nuitee
A
ANETA • extended_group • pl
4
Pros:

śniadanie było ok, lokalizacja dobra,

Cons:

było brudno.

2026-02-10 • via Nuitee
J
Jörg • solo_traveller • de
10
Zentral gelegene Unterkunft mit gutem Preis-Leistungsverhältnis
Pros:

Lage, Preis

2026-02-09 • via Nuitee
D
damjan • couple • us
7
2026-02-09 • via Nuitee
A
alex15rat • solo_traveller • at
10
Nettes Hotel, zum empfehlen.
Pros:

Sehr sauber, gute Lage, nettes Personal, gutes Bett,
Sehr gut für einen Städtetrip.

2026-02-08 • via Nuitee
D
Dale • solo_traveller • gb
7
For the price not bad.
Pros:

The price

Cons:

The carpets were disgusting. Old and worn out and very stained

2026-01-31 • via Nuitee
M
Marika • couple • it
9
Pros:

La posizione ottima all'uscita del tunnel pedonale che porta al centro.
Hotel accogliente e pulito.
Personale gentile e disponibile.

2026-01-31 • via Nuitee
G
Goran • solo_traveller • ba
9
2026-01-31 • via Nuitee
K
Karin • couple • at
8
2026-01-31 • via Nuitee
V
Viktória • solo_traveller • hu
8
2026-01-31 • via Nuitee
G
Gunther • solo_traveller • at
3
2026-01-30 • via Nuitee
A
Andras • couple • hu
8
Jó helyen jó szállás
Pros:

Elhelyezkedése jó volt. Jó volt a reggeli.

Cons:

Nincs azemélyzet, nem egyértelmű bejutás. Egy ott lakó segített.

2026-01-30 • via Nuitee