Hotel Neutor Express

Hotels
6.6 (4117 reviews)
9 Neutorstraße , Salzburg , AT
+43 662 84415454

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Rooms need renovation
Overpriced for quality

Categories

Cleanliness
5.06
Several reviews mentioned cleanliness issues, particularly regarding hair left in bathrooms and generally unclean conditions.
Service
8.53
Many reviews highlighted the friendliness of the staff at reception and their helpfulness.
Location
8.57
Consistently praised for its central location, making it easy to explore the city.
Room Quality
5.52
Rooms described as old and in need of renovation; issues like noise and cleanliness affected the rating.
Amenities
6.05
Basic amenities are available, but many reviews indicated they were lacking or not well-maintained.
Value for Money
5.51
Several reviewers felt the price did not meet the quality of the services provided.
Food and Beverage
7.06
The breakfast was described as satisfactory, though with some logistical issues regarding location.
Overall Experience
6.53
Overall, the experience was mixed due to location and service being positive, while cleanliness and room quality dragged down the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:16

Property Description

Convenient Location in Salzburg

Located just minutes away from Festival Hall Salzburg and Hohensalzburg Fortress, Hotel Neutor Express offers a comfortable stay in the heart of Salzburg.

Modern Amenities

Each room is equipped with a desk, flat-screen TV, and a private bathroom for your convenience. Free WiFi is available throughout the property, and luggage storage is provided for your peace of mind.

Delicious Breakfast Options

Start your day right with an a la carte breakfast at Hotel Neutor, conveniently located just across the street.

Experience the charm of Salzburg with Hotel Neutor Express as your home base. Book now for an unforgettable stay in this historic city.

Important information:

Please note that breakfast is served as buffest at the Hotel Neutor, located just across the street.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.6
Based on 4117 reviews
Cleanliness: 5.06
Service: 8.53
Location: 8.57
Room Quality: 5.52
Amenities: 6.05
Value for Money: 5.51
Food and Beverage: 7.06
Overall Experience: 6.53
J
Julianna Anita • family_with_children • hu
6
2026-10-24 • via Nuitee
E
Eriav • couple • at
4
Pros:

Lage super. Zimmer 😢

Cons:

Ausstattung.........

2026-10-24 • via Nuitee
R
Ralf • couple • de
8
2026-10-23 • via Nuitee
M
Margot • couple • de
5
War ok
Pros:

Sehr Zentrumsnah

Cons:

Kein Internetempfang

2026-10-23 • via Nuitee
B
Buchebner Helmut • couple • at
7
Es war alles in Ordnung!
2026-10-23 • via Nuitee
S
Sotiris • solo_traveller • gr
7
2026-10-23 • via Nuitee
A
Andrei • couple • de
7
2026-10-21 • via Nuitee
M
Moritz • solo_traveller • de
3
2026-10-21 • via Nuitee
B
BAYU • couple • id
10
Pros:

Nice place

Cons:

Nothing

2026-10-21 • via Nuitee
J
Josef Markowitz • couple • at
8
2026-10-21 • via Nuitee
J
John • couple • us
8
Comfortable stay.
Pros:

Convenient access to old town.

Cons:

Check in instructions could be clearer.

2026-10-21 • via Nuitee
R
Rita • solo_traveller • de
6
Zentrale Lage, jedoch Sauberkeit und Ausstattung mangelhaft.
Pros:

Die Lage nah an der Altstadt.
Das Frühstück war gut.

Cons:

Teppichboden im Flur und im Zimmer sehr abgenutzt. Unter dem Bett Dreck und Staub . Badezimmer ebenfalls unsauber Hotelausstattung insgesamt renovierungsbedürftig.

2026-10-21 • via Nuitee
G
Gernot • couple • at
8
Preis/Leistung gut.
Pros:

Zimmer mit Balkon gehabt, das Zimmer Ansich wunderbar… Das Badezimmer ist schon etwas in die Jahre gekommen & trübt den Gesamteindruck etwas.

Frühstück ausgezeichnet. Summa summarum trotzdem eine Empfehlung

Cons:

Badezimmer, da gehört schön langsam etwas gemacht…

2026-10-20 • via Nuitee
G
Girelli • couple • it
4
Pros:

La posizione

Cons:

I ragazzi alla reception
La colazione

2026-10-19 • via Nuitee
L
Lang • solo_traveller • at
3
Enttäuschend Preis Leistungsverhältnis stimmt hier nicht
Pros:

Personal war sehr freundlich und hilfsbereit.
Frühstück war in Ordnung.

Cons:

Das Zimmer war sehr (extrem)abgewohnt.Badezimmer Armaturen rostig,Türblatt abgestoßen,Waschbecken beschädigt,Griffleiste beim Kleiderschrank fehlte, der Teppich war verschmutzt und verschlissen, in der Lobby standen neben der Lifttür 5 Schmutzwäschecontainer. Das Hotel ist für mich kein drei Sterne Hotel.
Zusätzlich kommt noch die Parkplatzgebühr dazu.

2026-10-19 • via Nuitee
I
Imre • couple • hu
9
Pros:

- Kedves és segítőkész volt a személyzet.
- Bőséges, finom reggeli.
- Nagyon jó helyen van a szálloda.

2026-10-19 • via Nuitee
T
Tschinkl • couple • at
8
2026-10-19 • via Nuitee
W
Wendy Stefanny • couple • co
8
2026-10-19 • via Nuitee
E
Eva-Maria • couple • at
8
Pros:

Das Personal war sehr , sehr freundlich und hilfsbereit!

Cons:

Die Dusche war sehr alt und hatte viele alte Flecken an den Rändern. Da mag man nicht duschen gehen.

2026-10-18 • via Nuitee
C
Christian • couple • de
9
2026-10-18 • via Nuitee