Hotel Neutor Express

Hotels
6.6 (3781 reviews)
9 Neutorstraße , Salzburg , at

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Children allowed

Facilities

Parking
Non-smoking rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Rooms need renovation
Overpriced for quality

Categories

Cleanliness
5.06
Several reviews mentioned cleanliness issues, particularly regarding hair left in bathrooms and generally unclean conditions.
Service
8.53
Many reviews highlighted the friendliness of the staff at reception and their helpfulness.
Location
8.57
Consistently praised for its central location, making it easy to explore the city.
Room Quality
5.52
Rooms described as old and in need of renovation; issues like noise and cleanliness affected the rating.
Amenities
6.05
Basic amenities are available, but many reviews indicated they were lacking or not well-maintained.
Value for Money
5.51
Several reviewers felt the price did not meet the quality of the services provided.
Food and Beverage
7.06
The breakfast was described as satisfactory, though with some logistical issues regarding location.
Overall Experience
6.53
Overall, the experience was mixed due to location and service being positive, while cleanliness and room quality dragged down the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:16

Property Description

Convenient Location in Salzburg

Located just minutes away from Festival Hall Salzburg and Hohensalzburg Fortress, Hotel Neutor Express offers a comfortable stay in the heart of Salzburg.

Modern Amenities

Each room is equipped with a desk, flat-screen TV, and a private bathroom for your convenience. Free WiFi is available throughout the property, and luggage storage is provided for your peace of mind.

Delicious Breakfast Options

Start your day right with an a la carte breakfast at Hotel Neutor, conveniently located just across the street.

Experience the charm of Salzburg with Hotel Neutor Express as your home base. Book now for an unforgettable stay in this historic city.

Important information:

Please note that breakfast is served as buffest at the Hotel Neutor, located just across the street.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 3781 reviews
Cleanliness: 5.06
Service: 8.53
Location: 8.57
Room Quality: 5.52
Amenities: 6.05
Value for Money: 5.51
Food and Beverage: 7.06
Overall Experience: 6.53
J
Julia • couple • at
4
2026-05-23 • via Nuitee
P
Peter • couple • at
5
Cons:

Das Frühstück selber war sehr gut. Die Sitzgelegenheiten im Frühstücksraum waren gewöhnungsbedürftig. Die Rückenlehnen im ganzen Raum sind an mehreren Stellen zerschlissen und rissig. Die Armaturen im Bad sind desolat. Sie werden zwar gereinigt, gegen den Zustand der Armaturen können die Reinigungsfrauen nichts.

2026-05-23 • via Nuitee
G
Golft • solo_traveller • nl
3
Did not get the hotel or room like the pictures
Pros:

I liked the look of the new part of the hotel,but they then sent me to an old building to the other side

Cons:

The room was warm and smelled not good, there was 1 chair that almost fell apart in a two bedroom room, there was a balcony without any chairs, the bathroom had cracks in the wall and the toilet had brown spots,the door had many bad spits, in the shower the water did not go through well, in the cupboard one plank was just lying on the floor and one did just have 3 puns to hang on , and the door if the hotel closed so loud that we could here it very loud every few minutes.

2026-05-23 • via Nuitee
K
Ksenia • couple • nl
7
Pros:

Locatie

Cons:

Wifi

2026-05-23 • via Nuitee
V
Verena • extended_group • de
10
2026-05-21 • via Nuitee
T
Tomasz • extended_group • pl
7
Czysto i blisko.
Pros:

Na pewno lokalizacja hotelu jest wyjątkowa. Faktycznie na granicy starego centrum. Super dojście do serca miasta, parking pod hotelem, dostępne śniadanie. Pokój czysty i zadbany.

Cons:

Za tą cenę trudno szukać wad.

2026-05-21 • via Nuitee
A
Amar Traveller • couple • ie
7
Best location to citu center, fine for couple(s).
Pros:

The location is just too good, it is just 200 meter from City center and connectivity was awesome. It is well connected with bus and train. Room was okay, nothing special, ever they did not provide any courtesy water bottle for drinking too.

Cons:

It is as good as normal B&B hotel kind off.

2026-05-20 • via Nuitee
A
Alexander • solo_traveller • at
9
2026-05-20 • via Nuitee
B
Berenstein • solo_traveller • ar
10
Pros:

El lugar es muy seca del casco histórico 10 minutos caminando

2026-05-20 • via Nuitee
W
Wolfgang • couple • at
5
Naja 🫤
Pros:

Gute Lage zur Altstadt. Gutes Frühstück.

Cons:

Das gesamte Hotel ist renovierungsbedürftig. Gegipfelt hat das ganze in sehr zerschlissenen Polstermöbel im Frühstücksraum.
Preis/Leistung passen hier nicht.

2026-05-20 • via Nuitee
K
Kevin • solo_traveller • de
1
Nicht mal für eine Zwischenübernachtung - wie in meinem Fall - annehmbar.
Pros:

Die Nähe zur Altstadt war schön für eine Stadterkundung zu Fuß.

Cons:

Check-In an einem Automaten. Mangelnde Hygiene und Sauberkeit. Abgenutztes Mobiliar, Wände und Türrahmen. Haare am Handtuch!!!

2026-05-20 • via Nuitee
V
Viktória • solo_traveller • hu
8
Cons:

Egy hűtő a szobában jól jött volna...

2026-05-19 • via Nuitee
R
Regina • solo_traveller • at
5
2026-05-18 • via Nuitee
P
Petra • extended_group • at
7
Pros:

Wir waren beim Marathon, es wurden vom Hotel noch eigene "Duschzimmer" zur Verfügung gestellt, das war ein super Service!!!

2026-05-18 • via Nuitee
R
Roswitha • family_with_children • de
10
Alles top, super Lage zur Altstadt und vor allem sehr zuvorkommende Mitarbeiter!
Pros:

Unkomplizierter Check-in, top Lage, sehr freundliches und serviceorientierte Mitarbeiter! Wir waren zum Salzburg Marathon im Hotel. Nach Nachfrage konnten wir kostenfrei einen späteren Check-out für ein Zimmer bekommen, damit wir noch duschen konnten! Das war einfach Mega!!! Vielen Dank nochmals!!!🙏

2026-05-18 • via Nuitee
E
Elke • solo_traveller • at
8
Pros:

War perfekt für ein Marathon Wochenende!
Auch toll, man kann gleich in die Innenstadt gehen!

Cons:

Es gab keine gratis Verlängerung, wenn man noch nach dem Marathon duschen wollte, Aufzahlung 50,-€

2026-05-18 • via Nuitee
K
Klaus • solo_traveller • it
9
2026-05-17 • via Nuitee
A
Anton • solo_traveller • at
10
2026-05-17 • via Nuitee
T
Teodora • solo_traveller • at
5
2026-05-17 • via Nuitee
F
Flavia • solo_traveller • ar
10
Opinion alojamiento
Pros:

La ubicacion inmejorable!!!

Cons:

Una pava electrica a la habitacion le ubiera venido bien.

2026-05-17 • via Nuitee