Tru By Hilton Bowling Green

Hotels
•
Tru by Hilton
8.7 (604 reviews)
1864 Cave Mill Road , Bowling Green , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Safe location
Cons:
Noisy rooms
Uncomfortable bedding
Basic breakfast

Categories

Cleanliness
9.03
Most reviews indicated clean rooms; one review noted cleanliness was maintained in common areas.
Service
9.5
Many reviews praised the staff for being friendly and attentive, though there were some complaints about rudeness from certain employees.
Location
9.04
Positive feedback highlighted the hotel's safe and convenient location.
Room Quality
7.99
Some reviews mentioned discomfort with beds and noise issues.
Amenities
8.52
Amenities received mixed reviews, with positive notes on cleanliness but some complaints on breakfast quality.
Value for Money
8.48
Some reviewers felt pricing was high for the quality of the room, suggesting better value could be achieved.
Food and Beverage
8.03
Breakfast was described as too basic for the price, with one review highlighting disappointment.
Overall Experience
9
Generally positive experience marred by specific negative interactions with staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:15

Property Description

Modern Amenities

Tru By Hilton Bowling Green offers contemporary air-conditioned rooms with free WiFi and flat-screen TVs. The hotel features a fitness center, indoor pool, and a terrace for guests to enjoy.

Convenient Location

Located near popular attractions like Sloan Convention Center and CrossWinds Golf Course, our hotel provides easy access to key destinations in Bowling Green.

Exceptional Service

Our dedicated staff is available around the clock to ensure your stay is comfortable and enjoyable. From providing guidance at the reception to offering free toiletries in every room, we strive to make your experience memorable.

Book your stay at Tru By Hilton Bowling Green for a modern, convenient, and exceptional hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 604 reviews
Cleanliness: 9.03
Service: 9.5
Location: 9.04
Room Quality: 7.99
Amenities: 8.52
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 9
W
Wendy • couple • us
9
Our stay was great as usual.
Pros:

We love the friendliness of the workers and its location.

Cons:

N/A

2026-01-22 • via Nuitee
J
Jan • couple • us
10
2026-01-20 • via Nuitee
S
Sandera • couple • us
10
2026-01-20 • via Nuitee
D
Darin • couple • us
8
Pros:

nice hotel, good location and staff was friendly.

Cons:

Beds were hard.

2026-01-19 • via Nuitee
M
Melissa • couple • us
10
2026-01-19 • via Nuitee
A
Amy • couple • us
10
Will go back again
Pros:

Loved heated salt pool

Cons:

One of the shades on the window didn't work

2026-01-10 • via Nuitee
R
Rich • couple • us
10
Nice place
Pros:

Felf very safe.

Cons:

Decaf coffee

2026-01-06 • via Nuitee
S
Sharol • couple • us
9
2026-01-02 • via Nuitee
R
Rein • solo_traveller • us
4
Cons:

Small room and thin walls. Noisey.

2025-12-30 • via Nuitee
J
Jeffrey • couple • us
6
2025-12-24 • via Nuitee
W
Watson • family_with_children • us
10
2025-12-24 • via Nuitee
S
Sarah • family_with_children • us
2
It was terrible and we won’t be back! It was uncomfortable and rude.
Pros:

Location

Cons:

The staff was very rude and made me and my kids feel uncomfortable and unwelcome. At breakfast the lady working kept hounding and making comments to my daughters that were not appropriate, as in scolding and getting onto them. I’m sorry but she is there to serve and work, not to tell my kids what to do. Same with the other staff. A older man with glasses, in the hallways approached my kids and called the cheer coach to address something with some girls. The girls were there with families, not a cheer coach. It was inappropriate and my girls felt uncomfortable saying the same worker kept watching the every move the entire stay. We have NEVER stayed anywhere before that the staff has SCOLDED myself or my family repeatedly. We paid to be there, so not approach me or my kids for any reason accept to help! The only employee that was helpful and didn’t make us feel uncomfortable was Jon at the front desk. So thanks for that!

2025-12-22 • via Nuitee
T
Thomas • couple • us
9
Pros:

Robert who checked us in and Miss P who fed us were very nice and attentive

Cons:

Price

2025-12-20 • via Nuitee
E
Eric T • couple • us
9
Pros:

Clean and friendly people.

Cons:

N/A

2025-12-15 • via Nuitee
T
Tricia • couple • us
7
2025-12-04 • via Nuitee
W
Wendy • solo_traveller • us
10
2025-11-27 • via Nuitee
D
Danielle • family_with_children • us
8
2025-11-24 • via Nuitee
K
Kenneth • couple • us
7
The room was comfortable and clean breakfast not so much!!!!
Pros:

I like Tru and this one because of it’s just the basics nothing special but very clean and simple. I try to stay in only hotels that don’t have carpets in the rooms. A hard floor is a lot cleaner, no surprises when walking on it, and can be sanitize.

Cons:

The breakfast. It’s to basic!!!! Not looking for a full breakfast but for the price I paid to stay it could be a little better. If you don’t improve your breakfast lower the cost by 20%.

2025-11-22 • via Nuitee
N
Natalie • family_with_children • us
10
It was nice people were friendly.
Pros:

It was pretty the room was clean.

Cons:

I have no complaints

2025-11-09 • via Nuitee
B
Brittany • family_with_children • us
10
Friendly staff and very clean rooms. The lobby was also really nice and welcoming .
Pros:

Very clean and friendly

Cons:

Nothing

2025-11-09 • via Nuitee