Facilities

Non-smoking rooms
Terrace
Non-smoking throughout
Staff adhere to local safety protocols
Cashless payment available
First aid kit available
Access to health care professionals
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
See all facilities

Review Highlights

Pros:
Location
Friendly staff at reception
Cons:
Poor cleanliness
Unreliable service
Unsatisfactory room quality
Inadequate amenities

Categories

Cleanliness
5.41
Multiple reviews indicate issues like unpleasant odors and lack of room cleaning.
Service
7.88
Some reviews highlighted negative staff attitudes, but others emphasized friendly receptionists.
Location
8.92
The location was repeatedly praised as being close to key attractions.
Room Quality
5.87
Concerns included poor water pressure and inadequate heating.
Amenities
6.9
Mixed reviews on facilities, with complaints about breakfast offerings and sound insulation.
Value for Money
6.36
Many felt the hotel did not provide good value based on the price relative to the quality.
Food and Beverage
5.91
Breakfast was criticized for being served late and lacking quality.
Overall Experience
6.38
Overall sentiment leaned towards dissatisfaction due to multiple service and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:38

Property Description

Central Location
Modern Amenities
Nearby Attractions

Please book your stay at Hotel Plateros to experience the perfect blend of comfort and convenience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUZ

Location

Guest Reviews

6.7
Based on 33 reviews
Cleanliness: 5.41
Service: 7.88
Location: 8.92
Room Quality: 5.87
Amenities: 6.9
Value for Money: 6.36
Food and Beverage: 5.91
Overall Experience: 6.38
L
lvoj89 • couple • co
10
2026-01-08 • via Nuitee
E
ELIANA • extended_group • pe
9
ubicación y atención del personal, excelente.
Pros:

Ubicación excelente, cerca de la plaza principal y accesible a los tours, el personal muy amable y atento a tus necesidades.

Cons:

El baño, a ratos desprendía un ligero olor a desagüe

2026-01-05 • via Nuitee
I
Iarly • couple • br
7
2025-11-09 • via Nuitee
T
toro • couple • cl
9
Pros:

Ubicación

Cons:

Desayuno muy tarde

2025-11-05 • via Nuitee
P
Po Feng • solo_traveller • us
1
Uncomfortable experience
Pros:

Close to the Plaza

Cons:

The staff locked the door at night but no body stay at front desk. I almost missed the tour in the early morning.
It is also dangerous for the customer.
I was trying to register another guest in the hotel, but they did not allow to, so I ask to book another room.
They told me that I can not book another room even if they have more rooms available. Overall, the attitude of the staff is super bad. I will not suggest this hotel in Cusco.

2025-10-29 • via Nuitee
C
Carlos • couple • au
3
Mala experiencia
Pros:

En el hotel la mejor la única una chica llamada Marcela recepsionista muy competente

Cons:

El hotel no sabias si era una ex fabrica, a las 7 de la mañana empezaron a picar el piso de la recepción un ruido insoportable,horario inadecuado..,olor a orín de gato y así mucho mas

2025-10-15 • via Nuitee
M
Marcos • couple • ar
10
Pros:

La ubicación.

Cons:

Las duchas en los baños

2025-10-10 • via Nuitee
R
Ricardo • solo_traveller • pt
7
2025-10-01 • via Nuitee
R
Ricardo • solo_traveller • pt
8
Muito bom para 4-5 dias
Pros:

Localização
Higiene
Flexibilidade para ter lunch box nos dias em que tinha tours cedo
Simpatia dos funcionários
Possibilidade de deixar mala quando fiz um tour de 2 dias sem custo adicional
Permitirem prolongar horário de check out sem custos

Cons:

Mau isolamento sonoro
A água do duche não aquece muito fica so tépida
Mau isolamento de luz, precisava de Black out melhor
Pequeno almoço é fraquinho

2025-09-30 • via Nuitee
S
Simone • family_with_children • br
7
2025-09-13 • via Nuitee
S
Simone • family_with_children • br
7
2025-09-13 • via Nuitee
O
OLGA LETICIA • solo_traveller • pe
8
2025-08-27 • via Nuitee
G
gerardo • extended_group • ar
6
buena ubicacion - buena para personas que no deseen mucho requirimiento
Pros:

excelente ubicacion, muy biena

Cons:

podrían hacer arreglos para mejor disposicion de las habitaciones

2025-08-25 • via Nuitee
I
ITANIR • family_with_children • br
6
Desagradável
Pros:

Localização

Cons:

A energia fica piscando toda hora, mesmo que eu não esteja usando o chuveiro elétrico, e principalmente na hora de ligar o chuveiro elétrico, a energia apaga e faz pensar que vai queimar a fiação.

2025-08-23 • via Nuitee
J
JULIA • solo_traveller • cl
8
Pros:

Cerca del centro de Cusco

Cons:

Agua muy baja presión, limpieza de la habitación a medias

2025-08-13 • via Nuitee
M
Marylena • family_with_children • pe
10
Pros:

Muy bueno.

2025-08-10 • via Nuitee
J
Jason • family_with_children • mt
2
Pros:

Location

Cons:

Breakfast, no hot water, room not a city standard

2025-08-04 • via Nuitee
E
Eduardo Alonso • extended_group • pe
9
Genial
Pros:

Súper cerca del centro y discotecas y restaurantes

Cons:

La atención del personal nocturno

2025-07-30 • via Nuitee
O
Ofir • extended_group • il
1
גרוע מאד
Pros:

מיקום טוב

Cons:

החדר היה מוזנח ביותר , מים חמים היה גרוע ביותר - זרזיף חלש של מים , בזיון . אין ניקוי חדרים , שקע חשמל אחד בחדר לשלושה , אין חימום , לא היתה ארוחת בוקר ב 0600 , יקר מאד לתמורה ובטח לא ראוי לכינוי מלון , בקושי הוסטל , יש באיזור מקומות אחרים , מדהימים , טובים בהרבה ומחירים זולים יותר

2025-07-28 • via Nuitee
G
Ganga • family
2
Pros:

Hotel Plateros is terrible. I’ve no words to share my agony. We paid $85 for one night. The hotel provided a disgusting room with terrible bathroom. The hotel gave us 2nd floor room. The 2nd floor button was not working and even after mentioning the front desk she didn’t bother to attend it. The rooms are disgusting and the bathroom is filthy. The front desk staff is very uncooperative and doesn’t accommodate any special requests. The owner was traveling and so at the time of checkout even after paying the entire amount the hotel gave such a hard time to give us a receipt for our stay. My end notes if you want a terrible stay go for this hotel otherwise Please stay off. They don’t deserve our business.

2024-12-28 • via Nuitee