Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Room quality needs improvement
Value for money concerns

Categories

Cleanliness
9.06
Rooms were clean and tidy, but some mentioned the need for updates.
Service
10
Staff were consistently mentioned as friendly, helpful, and attentive.
Location
9.53
Location was praised as convenient with close proximity to attractions.
Room Quality
8.57
Rooms were described as basic but comfortable; some needed updating.
Amenities
9.02
Good amenities, although a few guests suggested some updates.
Value for Money
8.05
Mixed reviews; some felt it was overpriced compared to competitors.
Food and Beverage
9.01
Breakfast received high praise for variety and quality.
Overall Experience
9.56
Overall stay was enjoyable, especially highlighted for service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:09

Property Description

Historic Charm in the Heart of Cusco

Modern Comforts: Novotel Cusco offers modern rooms with heating, cable TV, minibar, and room service 24/7. Some rooms even feature a flat-screen TV for added luxury.

Gastronomic Delights: Indulge in international and local cuisine at La Cave Restaurant or enjoy a drink at the bar. The heated patio, covered by a stunning glass ceiling, provides a unique dining experience.

Convenience at Your Fingertips: Benefit from free WiFi on public computers, a 24-hour reception, tour desk, and a second restaurant, Le Cote Jardin 365. Explore the nearby Plaza De Armas and the cathedral just 3 blocks away.

Experience the best of Cusco at Novotel. Book your stay now!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUZ

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 758 reviews
Cleanliness: 9.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 9.02
Value for Money: 8.05
Food and Beverage: 9.01
Overall Experience: 9.56
M
Milagros • couple • pe
9
2026-06-25 • via Nuitee
F
Fernando • couple • br
10
Uma viagem no tempo, com o conforto moderno a um preço justo.
Pros:

O pátio interno com mesas do restaurante é lindo e aconchegante. Os drinks e a comida são ótimos. A decoração do 1o andar, preservando aspectos da casa original, é deslumbrante. Mas, o melhor de tudo, é o atendimento do staff.

Cons:

Nada

2026-06-25 • via Nuitee
M
Milagros • couple • pe
8
2026-06-25 • via Nuitee
J
Jose Antonio • couple • pe
7
Good stay
Pros:

Walking distance to the main plaza

Cons:

The room didn’t have heaters, the mini fridge didn’t work

2026-06-24 • via Nuitee
L
Luiz Felipe • couple • br
9
Café da manhã sensacional e Alpaca Panchita para conhecer
Pros:

Excelente localização e café da manhã excepcional. O hotel possui ainda uma Alpaca que é a coisa mais linda do mundo. Excelente opção para quem vai ficar em Cusco.

Cons:

Achei o valor da diária um pouco acima do normal.

2026-06-24 • via Nuitee
J
Jaime • solo_traveller • pe
9
Muy bien ubicado y comodo
Pros:

Muy céntrico y comodo

2026-06-22 • via Nuitee
A
Adrian • couple • au
10
enjoyed it. hope i can be back
Pros:

i loved that it was built inside an old stone building. Food was great. Very casual and nice central foyer area. I love the live music.

2026-06-22 • via Nuitee
J
Jose • family_with_children • us
10
Excellent experience. The staff, above all, created the best experience.
Pros:

Excellent service from hotel staff. Location was great. The hotel looks amazing.

Cons:

The beds were a little stiff and pillows a little sparse.

2026-06-20 • via Nuitee
H
Hesedh and Sylvia • couple • au
10
Pros:

Great central location

2026-06-19 • via Nuitee
A
Andrés • couple • pe
10
Hotel bonito con muy buena atención
Pros:

La atención del personal fue muy buena. La atmósfera general del hotel también. El restaurante es muy rico al igual que el desayuno. Tuve que trabajar en remoto y el wifi funcionó sin ningún problema y con buena velocidad.

2026-06-16 • via Nuitee
E
Enma • solo_traveller • pe
9
relajante
Pros:

Todo fue realmente genial 100% recomendado

2026-06-15 • via Nuitee
V
Veronika • extended_group • be
10
2026-06-15 • via Nuitee
P
Poonam Deepak • couple • ae
7
Stunning Historic building and super location
Pros:

Historic building and location were great

Cons:

Too expensive compared to
Boutique hotels right Nextdoor for literally 1/10th the cost. The brand name cannot make the price that much more expensive

2026-06-14 • via Nuitee
S
Sharka • solo_traveller • ca
10
Excellent
Pros:

Super close to town. Clean, comfortable, great breakfast.

2026-06-12 • via Nuitee
J
JOSE ANTONIO • family_with_children • cl
7
Paz y elegancia
Pros:

El silencio y la elegancia de los espacios

Cons:

Estuvimos en la habitación 323
Espaciosa , linda , amplia .
Sin embargo el espacio podría ser mejor utilizado, la cama principal podría esquinarse y dar paso a un mini estar
El baño podría tener una optimización respecto a la ventana , esta queda muy lejana y de difícil acceso para ventilar el baño .

2026-06-10 • via Nuitee
P
Pablo • family_with_children • pe
8
Pros:

Ubicación.

Cons:

Las camas y ropa de cama se sentían muy duras, había mucho ruido por las noches en la habitación.

2026-06-05 • via Nuitee
E
Edile Grazielle • couple • br
10
Pros:

Equipe, quarto e restaurante

Cons:

Estava tudo otimo

2026-06-05 • via Nuitee
A
Anushree • solo_traveller • in
8
2026-06-05 • via Nuitee
C
carolina • couple • br
10
2026-05-29 • via Nuitee
V
Victor • family_with_children • pe
9
Hotel ideal para estancia familiar corta en Cuzco
Pros:

La atención fue estupenda. La habitación era muy cómoda, incluso mejor de lo que se veía en la fotografía de la página web a través de la cual reservé. Tenía una cama king en la primera planta y dos camas de dos plazas en la planta superior. La ubicación es inmejorable, muy cerca de la plaza mayor, del palacio arzobispal (donde está la famosa piedra de los doce ángulos y donde inicia la cuesta de San Blas) y del Convento de Santa Catalina.

Cons:

En general, todo estuvo muy bien.

2026-05-26 • via Nuitee