Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Room quality needs improvement
Value for money concerns

Categories

Cleanliness
9.06
Rooms were clean and tidy, but some mentioned the need for updates.
Service
10
Staff were consistently mentioned as friendly, helpful, and attentive.
Location
9.53
Location was praised as convenient with close proximity to attractions.
Room Quality
8.57
Rooms were described as basic but comfortable; some needed updating.
Amenities
9.02
Good amenities, although a few guests suggested some updates.
Value for Money
8.05
Mixed reviews; some felt it was overpriced compared to competitors.
Food and Beverage
9.01
Breakfast received high praise for variety and quality.
Overall Experience
9.56
Overall stay was enjoyable, especially highlighted for service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:09

Property Description

Historic Charm in the Heart of Cusco

Modern Comforts: Novotel Cusco offers modern rooms with heating, cable TV, minibar, and room service 24/7. Some rooms even feature a flat-screen TV for added luxury.

Gastronomic Delights: Indulge in international and local cuisine at La Cave Restaurant or enjoy a drink at the bar. The heated patio, covered by a stunning glass ceiling, provides a unique dining experience.

Convenience at Your Fingertips: Benefit from free WiFi on public computers, a 24-hour reception, tour desk, and a second restaurant, Le Cote Jardin 365. Explore the nearby Plaza De Armas and the cathedral just 3 blocks away.

Experience the best of Cusco at Novotel. Book your stay now!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUZ

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 679 reviews
Cleanliness: 9.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 9.02
Value for Money: 8.05
Food and Beverage: 9.01
Overall Experience: 9.56
C
Camila • solo_traveller • pe
10
Supero mis expectativas
Pros:

El personal es muy amable y atento y el hotel está en una excelente ubicación

2026-02-13 • via Nuitee
P
paolaaB8444CR • Friends getaway
8
Lovely hotel but could hear through walls
Pros:

Such a lovely place to stay. The interior or hotel is beautiful and the room was a good space. The only reason I took off a star is because you could hear everything through the walls (rolling suitcases, people talking, next door room’s shower). Staff was extremely nice and attentive. A short walk to Plaza de las Armas and picturesque streets.

2026-02-10 • via Tripadvisor
2
294bibeks • Solo travel
10
I am giving this to you based on the services I have received from Darwin
Pros:

Darwin clean and make my room ready for me to come back from my trip for the day.

2026-02-09 • via Tripadvisor
R
Raghib • couple • de
10
2026-02-09 • via Nuitee
A
Andres • couple • ca
10
Perfect location near Plaza de Armas with premium amenities including high-end restaurant, spa, and exceptional service!
Pros:

Everything about this hotel exceeded expectations! The rooms were spacious, comfortable, and well-appointed. The location is absolutely perfect - right near Plaza de Armas, making it easy to walk to all the main restaurants, shops, and tour starting points. The high-end restaurant on-site offers excellent food and service, which was very convenient. Having a spa available at the hotel was a wonderful amenity - perfect for relaxing after exploring the city. The staff were incredibly helpful, friendly, and went out of their way to ensure we had a great stay. They provided excellent recommendations and assistance with arranging tours.

Cons:

Honestly, there's nothing to complain about. The hotel delivered on all fronts and provided an exceptional experience throughout our stay.

2026-02-09 • via Nuitee
J
Jens • couple • de
9
Schöner Aufenthalt in der Mitte von Cusco
Pros:

Ein sehr schönes Hotel in einem alten Palast, gut geführt, mit allem, was man braucht.

Cons:

-

2026-02-08 • via Nuitee
P
P1987GWlisam • Solo travel
10
Novotel pamper yourself
Pros:

I loved staying at Novotel. Beautiful space. Amazing food and the staff is so courteous and helpful. Shout out to Carlos and Luis for being so kind and welcoming. I will stay here again. The location is ideal. Close to the square so everything is within walking distance but not too close to the hubbub of the square.

2026-02-04 • via Tripadvisor
A
Andrew • solo_traveller • us
8
2026-01-27 • via Nuitee
H
Helio • family_with_children • br
10
2026-01-27 • via Nuitee
W
William • solo_traveller • us
8
It was a great jumping off point for all of the things we were doing in and around Cusco.
Pros:

Location and cleanliness.

Cons:

There’s really nothing I didn’t like.

2026-01-19 • via Nuitee
C
Christoph • family_with_children • ch
10
2026-01-19 • via Nuitee
O
Olivia • couple • au
10
2026-01-19 • via Nuitee
V
Valeria • family_with_children • ar
8
Pros:

La
Ubicación

Cons:

Los ruidos de las otras habitaciones y no tiene aire

2026-01-19 • via Nuitee
M
marie • family_with_children • es
7
central location, dedicated staff
Pros:

The staff really did everything to help us feel comfortable with our little ones, loved getting a massage at the spa after a full day of hiking.

Cons:

The center of the hotel is the lobby/restaurant, our room was on the first floor facing the lobby and we had to close the windows so people would not see us/to shut down the noise from diners. If you are claustrophobic, not the right place

2026-01-19 • via Nuitee
D
Denis • couple • ch
8
für eine Übernachtung ganz okay.
2026-01-17 • via Nuitee
N
NikhilsReviews • Family • London, England
4
Location is good, but a very basic hotel
Pros:

Good location and helpful staff but that's about it. The room shower doesn't work properly, limited facilities in the room they feel very dated and basic

2026-01-15 • via Tripadvisor
P
Pampa • family_with_children • es
7
2026-01-13 • via Nuitee
C
Carina • solo_traveller • br
5
2026-01-09 • via Nuitee
M
Maria • family_with_children • co
10
Limpieza
Pros:

Las habitaciones

Cons:

Incomodidad con escaleras deben de hacer rampas

2026-01-09 • via Nuitee
M
manuel • extended_group • co
10
Cons:

El buffet de dayuno tiene poco y cero tipico

2026-01-09 • via Nuitee