Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Room quality needs improvement
Value for money concerns

Categories

Cleanliness
9.06
Rooms were clean and tidy, but some mentioned the need for updates.
Service
10
Staff were consistently mentioned as friendly, helpful, and attentive.
Location
9.53
Location was praised as convenient with close proximity to attractions.
Room Quality
8.57
Rooms were described as basic but comfortable; some needed updating.
Amenities
9.02
Good amenities, although a few guests suggested some updates.
Value for Money
8.05
Mixed reviews; some felt it was overpriced compared to competitors.
Food and Beverage
9.01
Breakfast received high praise for variety and quality.
Overall Experience
9.56
Overall stay was enjoyable, especially highlighted for service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:09

Property Description

Historic Charm in the Heart of Cusco

Modern Comforts: Novotel Cusco offers modern rooms with heating, cable TV, minibar, and room service 24/7. Some rooms even feature a flat-screen TV for added luxury.

Gastronomic Delights: Indulge in international and local cuisine at La Cave Restaurant or enjoy a drink at the bar. The heated patio, covered by a stunning glass ceiling, provides a unique dining experience.

Convenience at Your Fingertips: Benefit from free WiFi on public computers, a 24-hour reception, tour desk, and a second restaurant, Le Cote Jardin 365. Explore the nearby Plaza De Armas and the cathedral just 3 blocks away.

Experience the best of Cusco at Novotel. Book your stay now!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUZ

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 732 reviews
Cleanliness: 9.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 9.02
Value for Money: 8.05
Food and Beverage: 9.01
Overall Experience: 9.56
E
Erwin • couple • de
10
Super Hotel und sollte ich nach Cusco kommen werde ich es wieder buchen
Pros:

Sehr schönes Zimmer und gutes Frühstück mit sehr netten Mitarbeiter

Cons:

Das man den Kühlschrank erst von Mitarbeitern in Betrieb genommen werden kann.

2026-05-08 • via Nuitee
I
Inés marcela • family_with_children • cl
8
Pros:

Alojé en habitación colonial y era muy hermosa , y amplia luego nos pasamos a las standard y estuvo bien también , son más silenciosas y tienen mejores vistas , el desayuno era súper bueno , el hall central linda arquitectura y bien amoblado , todo el personal amable

Cons:

Aloje de ida y de vuelta ya que iba a Arequipa , quise coordinar algunas cosas para mi segundo paso por el hotel y la verdad nunca me contestaban desde el contacto que hay en what app

2026-05-05 • via Nuitee
J
Jose Tomas Infante • family_with_children • cl
8
Pros:

nos encanto el hotel, la atencion, las piezas y el desayuno!

2026-05-04 • via Nuitee
C
Codruta • solo_traveller • gb
10
2026-05-04 • via Nuitee
C
Codruta • solo_traveller • gb
10
2026-05-04 • via Nuitee
G
Gisele • couple • br
7
Ótima localização longe de ser um hotel acolhedor
Pros:

Localização muito Boa! Perto de SAN BLAS e Plaza de Armas

Cons:

Hotel muito cheio a recepção foi confusa sem glamour e atenção

2026-05-03 • via Nuitee
D
Debbie • couple • us
8
Great stay. Staff very accommodating and professional
Pros:

Great location, great service especially in courtyard area! Good price for convenient location, very nice courtyard area for cocktails. Early check in. Professional staff.

Cons:

Bathrooms a bit small

2026-04-29 • via Nuitee
H
Hannah • couple • gb
10
Excellent stay would recommend
Pros:

Very convenient, great location. Staff incredibly attentive and friendly

2026-04-28 • via Nuitee
A
Alice • family_with_children • br
6
Pros:

A localização é muito boa e o quarto é limpo e confortável. Café da manhã completo e gostoso.

Cons:

Achei a equipe muito sem atenção aos hóspedes, considerando se tratar de um hotel estrelado. Estava viajando com minha família composta por eu, meu marido e três crianças e, apesar de ter feito um pedido expresso, os quartos que reservamos não eram um ao lado do outro. Acabamos tendo que dormir todos num único quarto que não nos cabia.

Posteriormente, na última noite, paguei mais caro pra ir pra um quarto maior e o atendente me perguntou porque eu queria mudar de quarto (?!). Achei péssimo. Muito sem tato e sensibilidade com a situação de viajar com crianças.

2026-04-24 • via Nuitee
S
Serge • couple • re
9
2026-04-23 • via Nuitee
M
Mr Peter Farrugia • couple • au
10
2026-04-21 • via Nuitee
S
Sherry • solo_traveller • us
10
Helpful staff, beautiful property, great location
Pros:

Gorgeous courtyard

Cons:

None

2026-04-13 • via Nuitee
P
paula • solo_traveller • us
8
Pros:

Friendly staff. Nice ambiance

Cons:

Blow dryer kept shorting. I could not fully dry my hair. Otherwise all was great

2026-04-13 • via Nuitee
C
cynthiamW6846LU • Friends getaway
10
Fantastic experience all around in a perfect location.
Pros:

Beautiful accommodations, warm friendly staff (they were THE BEST!), PERFECT LOCATION, delicious food. Novotel has a beautiful center courtyard that is a haven of comfort, beauty, and peace. In particular, Mayara and Joseph were the sweetest, most attentive servers and staff. The spa, Namaste, while not part of the hotel, has entrance from the hotel. The full body massage was to die for, and we finished it off with an hour in the steam room. Wow!

2026-04-10 • via Tripadvisor
M
Maria José • solo_traveller • es
10
Excelente estancia
Pros:

Todo excelente. La atención del personal, la ubicación, la conexión a internet. La comida.

Cons:

Nada que añadir.

2026-04-10 • via Nuitee
G
grasso13 • Family • Miami, Florida
10
Highly recommend overall
Pros:

Excellent hotel. Very centrally located. The restaurant Yaku Wasi served delicious food. Mayara R was very attentive and accommodating. Excellent customer service.

2026-04-08 • via Tripadvisor
G
GISELLE • couple • br
10
Perfeita. Voltando a Cusco, ficarei no mesmo hotel.
Pros:

O ponto alto com certeza é a gentileza dos funcionários, sempre atenciosos e prontos a nos ajudar a ter a melhor estadia possível; a localização do hotel, perto de vários locais de interesse: praça das armas, catedral, museo Coricancha, mercado San Pedro, bares, restaurantes e lojas, facilitando assim para que pudéssemos fazer muitas coisas a pé; e, principalmente, o fato de que o hotel possui Oxigênio gratuito, o que foi fundamental para o meu restabelecimento após uma crise de enxaqueca e falta de ar devida a altitude (soroche). No mais, os quartos e camas são bastante confortáveis, tudo muito limpo e café da manhã farto. Recomendo!

2026-04-06 • via Nuitee
S
Samantha • solo_traveller • us
8
2026-04-06 • via Nuitee
T
Ting • solo_traveller • cn
10
2026-04-05 • via Nuitee
1
156keithr • Solo travel • Guildford, Surrey, England
10
Excellent Hotel in Central Cusco
Pros:

This is a simply superb hotel located very close to the main plaza and all attractions in Cusco and yet is very unobtrusive from the street and was extremely quiet and comfortable. I stayed there three times between treks during a recent visit to Cusco and enjoyed it enormously. The food in the restaurant was excellent and it was immaculately clean throughout. The rooms are modern and provide everything you need for a comfortable stay. The old and new sections of the hotel blend together extremely well. In particular, the quality of the staff throughout the hotel was exceptional. They were uniformly professional, warm and welcoming and went out of their way to ensure I had a good stay. While all staff members were excellent, I wanted in particular to highlight Mayara R. in the restaurant who seemed to work both early mornings (breakfast starts being served at 5 am) and in the restaurant in the evenings. She was unfailingly courteous and charming and went above and beyond to help me when I need to obtain some packing material. I cannot recommend this hotel and its excellent staff highly enough. It was a real pleasure to stay here.

2026-04-04 • via Tripadvisor